Terms and Conditions and Policies
LOTTE HOTEL REWARDS Membership Terms and Conditions
Effective Date: As of April 8, 2026
LOTTE HOTELS & RESORTS Brand is operated by HOTEL LOTTE Co., Ltd. (Company) and LOTTE HOTEL REWARDS (“Membership”) program is a loyalty program operated and managed by Company. These terms and conditions govern the services and basic details of operation regarding your use of the Membership program operated by Company.
- 1. “LOTTE HOTEL REWARDS Member” (“Member”) refers to a customer who has signed up in accordance with the specified registration process, agrees to the Membership terms and conditions, and consents to the collection and use of personal information.
- 2. “LOTTE HOTEL REWARDS Card” (“Mobile Membership Card”) refers to a mobile card issued by the Company for successful use of Membership services by Members.
- 3. “Rewards Points” (“Points”) refers to points awarded to Members based on the accumulation rate set by the Company for the use of Company services. Their value shall be defined by the Company and shall be subject to change based on the revision of these terms and conditions.
- 4. “Gift Voucher” refers to a service voucher provided to Members once a year. The service vouchers provided vary by Membership level.
- 5. “Points Voucher” refers to a voucher that Members issue by converting their accumulated points, exclusively through the Company website.
- 6. "Qualifying Stay" refers to a stay for which a Member has made a reservation through the Company website, mobile app, reservation department from each chain of Company, etc., details of which are set forth in Section 6.
- 7. “Qualifying Amount” refers to the amount paid by the member that qualifies for point accumulation. This includes charges for qualifying stays with the Company (excluding taxes and service charges), minibar charges billed to the room during the stay, use of the Company’s directly operated food and beverage outlets, and green fees at Company-owned golf courses. The applicable currency standard is USD ($). The exchange rate applied is determined by the Company and announced on the Company’s official website. For further details, please refer to Articles 6 and 7.
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8. “Qualifying Point” refers to the points accumulated through “Qualifying Amount” in Section 2.7. and is applied to the determination of Membership level. Earned Points through activities below is eligible for point redemption, however, not applied to the determination of Membership Level.
- ① All bonus points earned through Company events and promotions
- ② Points offered as compensation of unavailable late checkout
- ③ Points converted from Company-affiliated partners and Booker Program
- ④ Points Received as a Gift from Another Member
- 9. “LOTTE DUTY FREE” refers to LOTTE DUTY FREE stores in Korea, and does not include stores in other countries or online Duty Free Shops.
- 10. “Online Coupon” refers to a coupon issued by the Company that Members can view on the Company website or mobile app. Members can use online coupons to receive benefits offered by the Company for a limited time.
- 11. “Stamp” refers to a stamp automatically issued to Member accounts via online accumulation during Company stamp promotions. Members can accumulate stamps and receive benefits.
- 12. “Chain” refers to a channel that provides Member with Membership services by Company. The scope of services includes the lists in Section 3.3.
- 13. “Company Homepage and Mobile App” refer to the website and application program (application, app) in order to provide Member with services by Company. Through these website and application program, each Chain and Company provide announcement service to Member.
- 1. This Membership program is free of charge.
- 2. The services provided by the Membership program include Rewards Points accumulation and redemption, discount benefits, gift vouchers, online coupons, points voucher, stamp accumulation and e-SHOP.
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3. The scope of services regarding Membership program terms and conditions and operation, is as follows:
- ① SIGNIEL - All Branches
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② LOTTE HOTELS - All branches except the following:
- LOTTE HOTEL SAMARA
- ③ L7 HOTELS - All branches
- ④ LOTTE City Hotels - All Branches
- ⑤ LOTTE RESORT - All Branches
- ⑥ LOTTE Sky Hill CC - All Branches
- ⑦ BREEV - All Branches
- ⑧ One of the business unit in the Company designated as an object of Membership programs
However, Serviced Residences and Apartments are excluded from the scope of services. Also, the scope of services above are subject to change in accordance with Company policy.
- 4. All service benefits shall be provided to Members only. Members must present photo ID and their Mobile Membership Card for use of services.
- 5. LOTTE HOTELS e-SHOP services are subject to the terms and conditions of LOTTE HOTELS e-SHOP.
- 1. Members can sign up through the Company website, mobile app, and Company-designated establishments.
- 2. Members must be at least 19 years of age to sign up for a Membership. Corporations and organizations cannot sign up.
- 3. There is a limit of one Membership account per person. In the event of duplicate registration, all but one Membership account shall be terminated. Points and benefits in the terminated Membership account shall be added to the existing Membership account.
- 4. Upon registration, a Mobile Membership Card shall be issued and can be viewed on the Company website or mobile app. Members that sign up at a Company-designated establishment can view the Card after activating their account through the Company website or mobile app.
- 1. Members may request Membership withdrawal through the Company website, mobile app, by written request, or other methods designated by the Company.
- 2. Upon Membership withdrawal, the account, points, and benefits in the Member’s possession shall automatically expire.
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3. Membership shall be valid until withdrawal. However, the Company may terminate Membership or eligibility in the event of the following:
- ① Sale of Membership benefits, points, vouchers, etc. by the Member to a third party
- ② Registration with false, incorrect or incomplete information
- ③ Disruption of transaction procedures by the Member, including interference with other Members’ use of services, or theft of information
- ④ Interference with normal Company operations by the Member
- ⑤ Death of the Member
- ⑥ Other unauthorized actions
- 4. Upon termination of Membership eligibility, the account, points, and benefits associated with Membership eligibility shall expire and other special benefits cannot be used.
- 1. Membership is divided into four levels: Classic, Silver, Gold, and Platinum
- 2. Members shall be granted Classic Membership upon registration. Company shall grant new Membership status or convert to Membership program for members enrolled in separate membership programs operated by each Chain without additional enrollment process. In this case, detailed criteria of determination or conversion will be announced through Company website and mobile app.
- 3. Requirements set by the Company must be satisfied to maintain or achieve higher Membership levels.
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4. The Company shall determine the member’s membership level based on qualifying stays and qualifying points accumulated throughout one year of membership usage and upon the following criteria, of which at least one out of two must be met to satisfy the applicable level.
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[Membership Level Determination Criteria]
Membership Level Determination Criteria : Criteria, CLASSIC, SILVER, GOLD, PLATINUM Criteria CLASSIC SILVER GOLD PLATINUM Number of nights New Member registration More than 5 More than 25 More than 50 Qualifying points 1,500P or more 20,000P or more 70,000P or more
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[Membership Level Determination Criteria]
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5. Detailed conditions for recognition of qualifying stays throughout one year in relation to the Membership level determination criteria set forth in Section 6.4 (number of nights stayed, qualifying points) are as follows:
- (1) The period considered for qualifying stays shall be based on usage records per check-out from January 1 to December 31 of each year.
- (2) Upgrades are reflected every month based on your hotel stay history from January 1 of the current year to the last day of the month before the upgrade.
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(3) The following shall be excluded from qualifying stays and the qualifying amount:
- ① Long-term stay rates and special-rate reservations
- ② Reservations made with free room or accommodation vouchers (packages, free/paid accommodation vouchers provided by Membership)
- ③ Reservation at the Resort at Owner Member rate
- ④ Reservations made through travel agencies or other third parties
- ⑤ Reservations with airline or travel agency employee rates applied
- ⑥ Reservations with corporate, banquet, or association rates
- ⑦ Amounts not paid directly by the Member to the Company
- ⑧ Penalty charges for reservation cancellations(including no-show) for rooms, dining, banquets and green fees.
- 6. Level determinations are classified as upgrade, maintenance, and demotion. Upgrade is reflected in the 10th day of every month (once a month) and maintenance and demotion are reflected in the first week of January every year (once a year).
- 7. Membership levels shall be maintained until December 31 of the same year. In case a membership level is upgraded in the middle of the same year, adjusted membership level will be maintained until December 31 of the next year.
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8. Each Membership level offers different service benefits. Detailed conditions on service and use per Membership level are as follows:
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(1) Service benefits per Membership level
Service benefits per Membership level : Classic, Silver, Gold, Platinum, Remarks Classic Silver Gold Platinum Remarks Accumulated Points Hotels & Resorts (Room) 4% of the Qualifying Amount 6% of the Qualifying Amount 8% of the Qualifying Amount 10% of the Qualifying Amount - Base currency of USD
- USD 1 = 100 points
- For hotel dining, points are accrued only at F&B outlets directly operated by the hotel.Hotel’s directly operated F&B outlets 1% of the Qualifying Amount 1% of the Qualifying Amount 1.5% of the Qualifying Amount 2% of the Qualifying Amount Sky Hill CC (green fees) 2% of the Qualifying Amount 3% of the Qualifying Amount 4% of the Qualifying Amount 5% of the Qualifying Amount e-SHOP 1% of the Qualifying Amount Gift voucher 1-night accommodation voucher - - - 1 voucher - Blackout dates for all chains: December 24, December 25, December 31
- Gift voucher will be provided only when qualifying stays are satisfied.Voucher Amount - 1 x USD 10 voucher 2 x USD 50 voucher 2 x USD 50 voucher - Gift voucher will be provided only when qualifying stays are satisfied. Food and beverage discount 5% 5% 10% 10% - Limited to food and beverage establishments under direct hotel management.
- CL and SL (excluded), 5% GL, and 10% PL applicable at SIGNIEL (SEOUL, BUSAN) and LOTTE HOTEL YANGONLaundry discount - 10% 15% 20% - Limited to establishments under direct hotel management He:on bedding discount - - 10% off bedding,
15% off linen20% off bedding,
25% off linenFree Club Lounge admission for 1 accompanying guest
(Limited only when staying club room)- - O O - 1 free Club Lounge admission for 1 accompanying guest upon room stay (free of charge for 1 accompanying guest based on 2-person stay under 1-person reservation)
- Must be 13 years of age and over to access Club Lounge
- Club Lounge service shall be limited to chains with Club Lounges or Executive Lounges.
- Benefit is not available when member uses online coupon of 1 free Club Lounge admission1 free Club Lounge admission coupon for 1 person
(Online Coupon)- - - 3 coupons - Each coupon is valid for maximum 2 nights
- Online exclusive coupon (Only available for Company Website and application)
- Online coupons are only available to use at Lotte Hotels located in Korea.Room upgrades - - O O Available at SIGNIEL and 5-star hotels depending on room availability (excluding specialized rooms such as character room, ondol room, and suite rooms) Room upgrade coupon
(Online Coupon)- - 3 coupons 5 coupons - Each coupon is valid for entire length of stay
- Online exclusive coupon (Only available for Company Website and application)
- Online coupons are Limited to SIGNIEL and 5-star hotels only (only available to use at Lotte Hotels located in Korea.)1 free breakfast coupon for 1 person
(Online Coupon)- - - 5 coupons - Each coupon is valid for 1 night
- Online exclusive coupon (Only available for Company Website and application)
- Online coupons are only available to use at Lotte Hotels located in Korea.Welcome amenities* - - O O - Limited to SIGNIEL and 5-star hotels only Late Checkout - - 14:00 14:00 - Excluding July and August
- Excluding specialized rooms such as character room, ondol room, and suite rooms
- Limited to hotels only
- Points offered as compensation if unavailable due to hotel circumstances
* City/L7 : 1,000 Points
* 5 Star : 2,000 Points
* SIGNIEL and EX Tower of Lotte Hotel Seoul : 3,000 PointsRollover Nights for next year’s membership level* - - - O - Platinum members are eligible to rollover qualifying nights in excess of required nights to qualify for Platinum level (50 nights) at the end of the calendar year.
- Rollover nights are only valid for the next calendar year and are not able to roll over again to the following year.Standard special benefits Rewards Member rate provided
10–20% discount at LOTTE DUTY FREE stores in Korea (limited to certain brands and items)* Rollover nights are valid until December 31 of the next year and expire thereafter.
* Bonus nights shall not count toward the calculation of the number of additional Rollover nights. -
(2) Detailed conditions for use of special benefits per Membership level
- ① All special benefits provided shall be limited to the Member’s room of stay (1 room).
- ② Gift voucher redemption shall be limited to the Member only.
- ③ Gift vouchers shall be valid from the year of issue until December 31 of the same year. In case Membership level is upgraded in the middle of the year, gift vouchers shall be valid from the year of issue until December 31 of the following year. Vouchers shall automatically become invalid upon expiry, and validity cannot be extended.
- ④ Gift vouchers shall be accepted at the following establishments:
∙ Applicable Area: When paying for room rates, green fees, or hotel-operated food and beverage establishments under direct Company management (not accepted at LOTTE DUTY FREE) - ⑤ Unused gift vouchers or any balance remaining upon gift voucher redemption cannot be refunded or returned in points.
- ⑥ The 1-night accommodation voucher can be redeemed with advance reservation and must be presented at check-in. (Reservation inquiries: Reservation manager at relevant chains)
- ⑦ The above services and benefits may be unavailable or substituted with other services according to chains circumstances.
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(1) Service benefits per Membership level
- 1. Members can earn points according to the Membership program terms and conditions and regulations, and cannot earn points separately with multiple Membership numbers.
- 2. Points shall only be awarded for stays completed by the Member, and for which they present their Membership number and pay directly.
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3. Points are accrued based on the member’s tier and only for qualifying stays with the Company, use of the Company’s directly operated food and beverage outlets, green fees at Company-owned golf courses, and purchases made through the e-SHOP. The accumulation rates are as follows.
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∙ Rewards Points = Qualifying amount X Accumulation rate per level X 100
E.g. For a member Stay/Golf Green Fee/e-SHOP equivalent to a qualifying amount of USD $100Rewards Points E.g Level Qualifying Stay
(Room)Hotel’s directly operated F&B outlets Sky Hill CC
(Green Fees)e-SHOP Accumulation rate Accumulated points Accumulation rate Accumulated points Accumulation rate Accumulated points Accumulation rate Accumulated points Classic 4% 400 1% 100 2% 200 1% 100 Silver 6% 600 1% 100 3% 300 Gold 8% 800 1.5% 150 4% 400 Platinum 10% 1,000 2% 200 5% 500
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∙ Rewards Points = Qualifying amount X Accumulation rate per level X 100
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4. The following shall be excluded from points accumulation:
- ① Charges from facilities other than the room rate
- ② Taxes and service charges
- ③ Charges from leased establishments, meeting room and banquet charges
- ④ Gift certificate purchases, paid Membership fees and annual fees
- ⑤ Travel agency and other third party rates
- ⑥ Airline and travel agency employee rates
- ⑦ association, long-term stay, and special rates
- ⑧ Free room or accommodation vouchers (packages, accommodation vouchers provided by Membership)
- ⑨ Usage records preceding Membership registration
- ⑩ Amount not paid directly by the Member to the Company
- ⑪ Resort Owner member rate
- ⑫ Food and beverage establishments directly operated by the Resort
- ⑬ Food and beverage, cart fee, caddy fee, facility fee at the golf course
- ⑭ Penalty charges for reservation cancellations(including no-show) for rooms, dining, banquets and green fees.
- ⑮ Payment for items other than food and beverage
- ∙ Examples : Corkage fee, private dining room usage fee, holiday gift sets, valet parking charges, etc.
- ∙ The scope of such items may vary by outlet. For more details, please contact the outlet directly.
- 5. For eligible stays, members can earn points for up to 3 rooms per night. Points are only awarded for the member’s own room and up to 2 additional rooms if paid directly by the member.
- 6. At company-operated dining outlets, points are awarded for food and beverage charges paid by the member.
- ∙ Korea-based hotels: Both on-site payment and room charge are eligible.
- ∙ Hotels outside Korea: Only room-charged payments are eligible (on-site payment is not eligible).
- 7. If points were not awarded due to not presenting the mobile membership card, requests can be made as follows:
- ∙ Points may be requested through the Company’s official website within six (6) months from the date of use, and are applicable only to eligible stays and transactions at Company-operated food and beverage outlets. Submission of supporting payment documents is mandatory.
- 8. Points are automatically awarded the day after checkout (for stays) or the day after dining use. For Lotte City Hotel Kinshicho and Tashkent Palace, points are awarded within 10 business days after checkout.
- 9. Accumulation of points from golf courses shall be limited to the amount spent on green fees by members with a reservation made on the Company website or by phone. Points accumulate for up to 4 people per group, including the member.
- 10. Points cannot be awarded together with airline mileage. (Select 1)
- 1. When redeeming points, Members must state their intention to do so and present their Mobile Membership Card along with a photo ID.
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2. The value of the points is as follows.
- ∙ Points value : USD $1 = 100 Points
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3. Points shall be accepted at the following establishments:
- ① Company: When paying for the Company’s room rates, green fees, hotel-operated food and beverage establishments, or e-SHOP purchases, Minimum redemption: USD$5(500 Points)
- ② LOTTE DUTY FREE: LOTTE DUTY FREE stores in Korea (excluding stores in other countries and online Duty Free Shops, limited to certain brands and items), Minimum redemption: $100(10,000 Points)
- 4. Points closest to expiry shall be deducted first when redeeming.
- 5. Deducted points cannot be returned.
- 6. Points used cannot be issued a cash receipt.
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1. Conversion of rewards points → Points vouchers
- ① Members can convert their points into points vouchers through the Company website.
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② Points vouchers shall be accepted at the following establishments:
- ∙ Company: When paying for the Company’s room rates, green fees, or hotel-operated food and beverage establishments
- ∙ Lotte Duty Free: Not eligible for use (Only point vouchers issued before April 7, 2025, are accepted; excludes overseas branches and online duty-free stores, and usage is limited to selected brand items only.)
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③ Points shall be deducted immediately upon issue of points vouchers. The units of voucher issue (deducted points) is as follows:
- ∙ Company Unit of issue: USD$10(1,000 Points), USD$50(5,000 Points), USD$100(10,000 Points)
- ④ Points vouchers shall be valid for one year from the date of issue. Vouchers shall automatically become invalid upon expiry, and validity cannot be extended.
- ⑤ Once issued, points vouchers cannot be canceled, exchanged for cash, or sold. Points vouchers obtained in this manner cannot be redeemed
- ⑥ Any balance remaining upon points voucher redemption cannot be refunded or returned.
- ⑦ Once issued, points vouchers can be viewed on the Company website or mobile app.
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2. Conversion of rewards points → Partner points
- ① Members can convert their qualifying points to points of hotel-affiliated partners through Company website or mobile application for point conversion.
- ② Points obtained from company events and promotions, gifted points from other members, and points transferred from partner companies cannot be gifted.
- ③ Terms and conditions governing points conversion may vary by partner. Redemption or other use of converted points shall be governed by the program terms and conditions of the respective partner.
- ④ Service content is subject to change or termination according to Company or partner circumstances.
- ⑤ Once conversion to partner points is requested, it cannot be reversed or canceled.
- ⑥ Members can view information regarding partners on the Company website.
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3. Conversion of partner points → Rewards points
- ① Members can convert their points of Company-affiliated partners to points through Company website or mobile application for point conversion.
- ② Terms and conditions governing points conversion may vary by partner. Redemption or other use of converted points shall be governed by the program terms and conditions of Lotte Hotel Rewards.
- ③ Service content is subject to change or termination according to Company or partner circumstances.
- ④ Once conversion to partner points is requested, it cannot be reversed or canceled.
- ⑤ Members can view information regarding partners on the Company website.
- ⑥ Converted points are not regarded as Qualifying Points. (Not applied to determination of Membership level)
- 1. Members may gift their qualifying points to other members.
- 2. Point gifting is only allowed between members enrolled in the same membership program.
- 3. Points obtained from company events and promotions, gifted points from other members, and points transferred from partner companies cannot be gifted.
- 4. There is no limit on the number of times points can be gifted. However, members may gift between a minimum of 1,000 points and a maximum of 10,000 points per month.
- 5. Gifted points are valid until December 31 of the following year from the date of the gift. After this period, any unused gifted points will automatically expire and cannot be extended.
- 6. Once the points have been gifted, the transaction cannot be canceled, and the gifted points are non-refundable.
- 7. If a member is found to be engaging in commercial trading or cash conversion of points, their membership may be revoked.
- 1. Members can donate points to a charity affiliated with the Company.
- 2. The charity affiliated with the Company is the Korean Committee for UNICEF and subject to change according to circumstances, notice of which shall be posted on the Company website.
- 3. Members can donate points in units of USD $10(1,000 Points), USD $50(5,000 Points) and USD $100(10,000 Points) through the Company website
- 4. Once made, donations of points cannot be canceled.
- 5. Receipts for donated points for income tax deduction shall not be issued due to legal issues regarding collection of personal identification information, such as resident registration numbers.
- 1. Accumulated qualifying points shall expire on December 31 of the fifth year from the date of accumulation. (This policy is applied to the points accumulated from January 1 2023 and points accumulated before the year of 2023 shall expire on December 31 of the third year from the date of accumulation.)
- 2. Points received from company events and promotions, gifted points from other members, and points transferred from partner companies will expire on December 31 of the year following the accrual date.
- 3. Expired points cannot be re-credited or redeemed after expiry.
- 4. If this Membership program is terminated, the points in the Member’s possession shall automatically expire after 6 months from the notice of termination.
- 1. Online coupon features and benefits: Different types of coupons per Membership level offer various benefits that can be enjoyed at each chain. Coupon benefits are subject to change according to the Company’s policy. Coupon details can be viewed on the Company website or mobile app. Once issued, coupons can only be redeemed within the period of validity indicated at the time of issue.
- 2. Stamp features and benefits: Members can earn stamps in their account during Company stamp promotions. Once promotion requirements are satisfied, they can be exchanged for a variety of coupons and redeemed. Accumulated stamps and coupons are non-transferable. Detailed operational policy, usage, benefits, and validity of stamps are subject to change according to the Company’s marketing policy.
- 3. Other services: The Company may develop and provide additional services to Members. Service provision standards apply as stipulated on the Company website upon provision of the respective service.
- 1. According to Company or partner circumstances, the Company may change program components, special benefits, and other content, and may also terminate this Membership program
- 2. The Company shall notify Members of any revision of the terms and conditions and the details of such revision 14 days before implementation, using at least one of the following methods: Company website, formal letter, email, or text message.
- 3. Members can reject the revised terms and conditions and withdraw Membership in the event of such revisions. However, following the Company’s notice of revision of terms and conditions, if Members do not object by the effective date of revision, they shall be deemed to agree to the revised terms and conditions.
- 4. If this Membership program is terminated, notice of such shall be posted on the Company website or mobile application at least 6 months before termination and all Members shall receive at least one email notice.
- 5. All Members shall be notified of any changes to the terms and conditions or termination regardless of their consent to receive marketing communications. The Company shall not be responsible for any disadvantages caused by the Member's failure to verify such or provide accurate information.
- 1. Interpretation of all program regulations and exemptions shall be made reasonably in accordance with relevant laws and commercial practices.
- 2. If any of the program terms and conditions are in breach of statutory provisions set forth in the Member’s jurisdiction of residence, registration may be canceled.
- 3. These terms and conditions are established in accordance with international practices and the laws of the Republic of Korea.
- 4. The Seoul Central District Court shall be the competent court of first instance for any dispute arising in connection with these terms and conditions.
1. These Terms and Conditions shall take effect on April 8, 2026
2. The previous Terms and Conditions, effective as of June 2, 2025 shall be replaced by these Terms and Conditions.
2. The previous Terms and Conditions, effective as of June 2, 2025 shall be replaced by these Terms and Conditions.
Previous LOTTE HOTEL REWARDS Membership Terms and Conditions
- Select Previous LOTTE HOTEL REWARDS Membership Terms and Conditions
- Date of change: April 8, 2026
- Date of change: June 2, 2025
- Date of change: May 29, 2025
- Date of change: May 15, 2025
- Date of change: July 1, 2024
- Date of change: March 1, 2024
- Date of change: November 1, 2023
- Date of change: April 1, 2023
- Date of change: January 1, 2023
- Date of change: May 27, 2022
- Date of change: March 7, 2022
- Date of change: February 23, 2022
- Date of change: December 28, 2021
- Date of change: September 1, 2020
- Date of change: June 2, 2020
- Date of change: March 2, 2020
- Date of change: May 28, 2019
- Date of change: January 1, 2019
- Date of change: March 23, 2018
- Date of change: August 1, 2016
- Date of change: March 1, 2016
