Terms and Conditions and Policies

• 1. The term "Site" means the virtual place of business and its operating channels established by the Company to enable transactions in goods or Services through information and communication facilities, such as computers, in order to provide goods or Services related to LOTTE HOTELS & RESORTS (hereinafter referred to as "goods, etc.") to Users, and also refers to the operator of the online mall.
• 2. The term “LOTTE HOTELS & RESORTS” means the brand used by the Company in conducting its hotel and resort business and includes hotels, resorts, and related ancillary Services operated by the Company.
• 3. The term “User” means any member or non-member who accesses the Site or uses the services of LOTTE HOTELS & RESORTS and receives services provided by the Company in accordance with these Terms and Conditions.
• 4. The term “Member” means a person who has agreed, through the Site, to these Terms and Conditions and to the collection and use of personal information, and who has registered in accordance with the procedures prescribed by the Company (including general membership registration and simplified SNS sign-up). The specific categories of Members and matters relating to Membership Services shall be governed by the respective Membership Terms and Conditions.
• 5. The term “Non-member” means a person who uses the Services provided by the Company without registering as a Member. Benefits and Services provided to Members and marketing benefits offered by the Company shall not apply to Non-members.
• 6. The term “Membership Services” means the benefits provided by the Company to Members who have agreed to separate membership terms and conditions and enrolled in the membership program, including member discounts, points accumulation and redemption, and tier-based benefits. The specific details thereof shall be subject to the respective Membership Terms and Conditions.
• 7. The term “L.POINT” means the points operated and managed by LOTTE Members Co., Ltd., which may be accumulated by L.POINT members and used as a means of payment at affiliated L.POINT partners. Matters concerning L.POINT shall be subject to the “L.POINT Terms and Conditions of Use” of LOTTE Members Co., Ltd.
• 8. Terms not defined in this Article shall be interpreted in accordance with applicable laws and regulations and general commercial practices.

• ① The Company shall post these Terms and Conditions on the initial screen of the Site or through a pop-up window before a Non-member accesses the Site or uses the services so that the Non-member can easily review them.
• ② Where a Non-member uses the Site, the provisions of these Terms and Conditions relating to the use of the Site shall apply.
• ③ Where a Non-member engages in an act giving rise to specific rights and obligations, such as making an accommodation reservation or purchasing goods or services, the Company shall obtain the Non-member’s explicit consent to these Terms and Conditions at the time of such act. In such case, these Terms and Conditions shall apply to the Non-member to the extent relevant to such act.
• ④ For matters that materially affect Users, including cancellation of reservations, refunds, limitations to the Company’s liability, and jurisdiction, the Company shall provide notice through a separate linked screen, pop-up screen, or similar means so that Users may fully understand such matters.

• ① The Company shall post the contents of these Terms and Conditions, its trade name, the name of its representative, the address of its place of business (including the address of the place where consumer complaints are handled), telephone number, email address, business registration number, mail order sales registration number, etc. on the initial service screen of the Site so that Users can easily find them. However, the contents of the Terms and Conditions may be made available to Users through a linked screen.
• ② Before Users agree to the Terms and Conditions, the Company shall provide separate linked or pop up screens to ensure that the Users can understand important provisions prescribed therein, including cancellation of reservations, delivery responsibility, and refund conditions, and shall obtain confirmation from Users.
• ③ The Company may amend these Terms and Conditions to the extent that such amendments do not violate applicable laws and regulations, including the Act on Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Electronic Transactions, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Act on Door-to-Door Sales, etc., the Framework Act on Consumers, and the Customs Act.
• ④ Where the Company revises these Terms and Conditions, it shall specify the effective date and reasons for the revision and make an announcement thereof together with the current Terms and Conditions on the initial screen of the Site from at least seven (7) days prior to the effective date until the day before the effective date. However, if the contents of the Terms and Conditions are revised to the disadvantage of Users, the Company shall provide individual notice with a grace period of at least thirty (30) days. In such case, the Company shall provide a clear comparison of the provisions before and after the revision to ensure that Users can easily understand the changes.
• ⑤ Where the Company makes an announcement or provides notices of the revised Terms and Conditions pursuant to Paragraph 4 and clearly informs Users that failure to express their intention within the announcement/notice period shall be deemed consent, and Users do not expressly indicate refusal, Users shall be deemed to have agreed to the revised Terms and Conditions.
• ⑥ The revised Terms and Conditions shall apply only to contracts concluded on or after the effective date thereof. Contracts already concluded before the effective date shall remain subject to the provisions of the Terms and Conditions in effect at the time of conclusion. However, where a User who has already entered into a contract expresses the intention to be subject to the provisions of the amended Terms and Conditions to the Company during the announcement period for the revised Terms and Conditions under Paragraph 3, and the Company agrees thereto, the provisions of the revised Terms and Conditions shall apply.
• ⑦ Matters not prescribed in these Terms and Conditions and the interpretation thereof shall be governed by the Act on Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, etc., the Guidelines on Consumer Protection in Electronic Commerce, etc., and other applicable laws and regulations or commercial customs.

The Company shall perform the following tasks:

• 1. Provision of information on goods or Services and conclusion of purchase contracts;
• 2. Online reservations and provision of reserved goods, etc.;
• 3. Sale and provision of products such as packages and coupons;
• 4. Provision of event and marketing information;
• 5. Handling inquiries and providing guidance related to the use of the Services;
• 6. Other business activities determined by the Company.

• ① The Company may temporarily suspend all or part of the Services in the event of maintenance, inspection, replacement, or breakdown of information and communication facilities such as computers, interruption of communications, etc.
• ② The Company may restrict or suspend the provision of the Services where it is unable to provide the Services due to a natural disaster or any force majeure event equivalent thereto.
• ③ Where the Company is no longer able to provide the Services due to a change in its business area, discontinuation of its business, merger with other companies, etc., the Company shall notify Users using the method prescribed in Article 9 and compensate consumers based on the terms initially proposed by the Company. However, if the Company has not announced the terms of compensation, etc., the Company shall compensate Users by providing goods or cash equivalent to the value of the User’s mileage points, reward points, etc., based on the currency value generally used by the Company.

• ① Users apply for membership by filling out the membership information on the registration form provided by the Company and expressing consent to these Terms and Conditions.
• ② The Company shall register any User who applies for membership pursuant to Paragraph 1 as a Member, unless the User falls under any of the following cases:
  • 1. Where the applicant has previously lost his or her membership status pursuant to Article 8, Paragraph 3 of these Terms and Conditions (except where three (3) years have elapsed since the loss of membership status under Article 8, Paragraph 3 and the Company has approved the re-registration of the applicant as a Member);
  • 2. Where there are any falsehoods, omissions, or errors in the registration information;
  • 3. Where the Company determines that registering the applicant as a Member would pose significant technical difficulties for the Company.
• ③ Membership registration shall be limited to persons aged 19 or older, and purchases through the Site may be made only by Members aged 19 or older.
• ④ Where there is any change to the registered membership information, the Member shall immediately notify the Company of such change or personally update the information using the method prescribed by the Company. The Company allows Non-members to purchase goods or Services. In such cases, these Terms and Conditions shall apply unless otherwise provided in separate terms and conditions or special agreements. However, services that require membership registration as a prerequisite shall not be provided to Non-members.

• ① A Member may request withdrawal from membership from the Company at any time, and where a Member requests withdrawal, the Company shall immediately take the necessary measures for membership withdrawal. When a Member requests withdrawal, all membership benefits held by the Member (including member discounts, point accrual and redemption, and tier benefits) shall be forfeited.
• ② Where a Member falls under any of the following circumstances, the Company may restrict the Member's use of certain Services or suspend membership status for a specific period:
  • 1. Registering false information at the time of application for membership;
  • 2. Where the Member fails to fulfill payment obligations for goods, etc. purchased through the Site or any other obligations borne by the Member in connection with the use of the Company’s Services by the due date;
  • 3. Where the Member misappropriates another person’s ID and password or personal information;
  • 4. Where the Member commits an act that damages the reputation of or causes disadvantage to another person through the Site;
  • 5. Where the Member threatens the orderly procedures of electronic commerce, including interfering with a third party’s use of the Services;
  • 6. Where the Member uses the Site to engage in any act prohibited by applicable laws and regulations or these Terms and Conditions, or any act contrary to public order and morals;
  • 7. Where the Member otherwise intentionally interferes with the operation of the Services.
• ③ After the Company restricts or suspends membership status, the Company may terminate membership status if the act under Paragraph 2 is repeated two or more times, or the cause thereof is not remedied within 30 days.
• ④ Notwithstanding Paragraph 3, where the Company determines that a Member’s violation of any of the subparagraphs of the preceding Paragraph 1 is sufficiently serious that it is difficult to prevent damage to the Company or other Users merely by restricting service use or suspending membership status, the Company may revoke the membership status after providing prior notice to the Member.
• ⑤ Where the Company revokes a Member’s status, the Company shall cancel the Member’s registration. In such case, the Company shall notify the Member of the cancellation of Member registration, and the Member may file an objection with the Company within 15 days of receiving such notice.

• ① Where the Company provides notice to a Member, such notice may be sent to the electronic mail (email) address previously agreed upon with the Company and designated by the Member.
• ② In the case of notices to an unspecified number of Members, the Company may substitute individual notices with postings on the Site for at least one week. However, individual notice shall be provided for matters that have a significant impact on the Member's own transactions.

The Company shall provide the following information in an easy-to-understand manner when Users submit a purchase application:

• 1. The trade name of the supplier and seller of goods, etc., its representative’s name, address, and telephone number, etc.;
• 2. The name, type, and details of goods, etc.;
• 3. Information relating to goods, etc.;
• 4. The price of goods, etc.;
• 5. The method and timing of the supply of goods, etc.;
• 6. Matters concerning the deadline, method of exercise, and effect of cancellation of an order and termination of a contract;
• 7. The conditions and procedures for exchange, return, and warranty of goods, etc., refunds of payments thereof, and payment of compensation for delays in refunds;
• 8. Matters concerning the handling of consumer compensation, complaints regarding goods, etc., and dispute resolution between consumers and business operators;
• 9. Terms and conditions relating to the transaction (including methods for verifying the contents of such terms and conditions).

• ① The Company may refuse to accept a purchase application under Article 10 in any of the following circumstances:
  • 1. Where there are any falsehoods, omissions, or errors in the application information;
  • 2. Where the Company determines that accepting the purchase application would significantly interfere with its business operations or present substantial technical difficulties.
• ② The Company's notice of acceptance shall include the matters under each subparagraph of Article 10 of these Terms and Conditions.

• ① The Company may provide various online payment methods, including credit cards, debit cards, and simple payment services, for reservations and product purchases made by Users. The types of payment methods and payment procedures shall be subject to the Company policies and the standards established by the electronic payment service providers.
• ② Payment may be restricted due to errors in the payment information entered by the User, exceeding payment limits, etc., and payment authorization may be declined in accordance with the policies of the electronic payment service provider, bank, or credit card issuer. A reservation shall be completed only after payment has been authorized. If payment fails, the relevant reservation shall be automatically canceled.
• ③ Payment cancellation and refunds shall be processed in accordance with the policies and the payment methods established by the Company, and the refund procedures and processing periods for each payment method (including credit cards and debit cards) may vary depending on the standards of the relevant payment institution (including credit card issuers and banks).
• ④ Where a User cancels a reservation, the refund policy separately established by the Company (including free cancellation deadlines and cancellation fees) and any applicable cancellation penalty provisions shall apply.
• ⑤ When a payment is cancelled, the processing of a refund may take a certain period of time depending on the processing schedule of the payment service provider or payment institution (including card issuers and banks). The Company shall not be held liable for any delay resulting therefrom, except where caused by the Company's intent or negligence.
• ⑥ Any additional fees charged by credit card issuers, banks, or payment service providers incurred during the reservation cancellation and refund process (including overseas transaction fees) shall be borne by the User. In the case of foreign currency payments, cross-border transactions, or Dynamic Currency Conversion (DCC), the amount actually refunded may differ from the original payment amount due to exchange rate fluctuations, currency conversion fees charged by credit card issuers or financial institutions, or differences in exchange rates (foreign exchange gains or losses) between the time of payment and cancellation. Any loss or difference in amount resulting therefrom shall be borne by the User.
• ⑦ Where a payment cannot be processed properly due to a system error, network failure, or other force majeure event during the payment process, the Company shall promptly notify the User thereof and provide guidance to enable the User to make payment again or take other necessary measures.
• ⑧ In the event of an erroneous payment, including a duplicate payment, the Company shall promptly process a refund after verifying the relevant facts. However, if it is impossible to make a refund due to the policies of the relevant payment institution (including credit card issuers and banks), the Company shall not be held liable unless the issue is attributable to the Company's intent or negligence.

• ① When a User makes a purchase application, the Company shall provide the User with a notice of receipt confirmation.
• ② A User who has received a notice of receipt confirmation may request a change or cancellation of the purchase application immediately upon receipt of such notice, if there is any discrepancy in the expression of intent, etc. Where the User makes such a request before the goods, etc. are supplied, the Company shall process the request without delay according to the User’s request.

Where the Company is unable to deliver the goods or provide the Services applied for purchase by a User due to reasons such as being out of stock, the Company shall notify the User of such reason without delay. Where the Company has received payment for the goods or Services in advance, it shall take measures for contract termination and refund within three (3) days from the date of receipt of such payment, or within two (2) days from the date the relevant reason arises if payment has not been received in advance.

• ① A User who has entered into a contract with the Company for the purchase of goods, etc. may cancel the order within seven (7) days from the date of receipt of the notice of receipt confirmation (or the date of receipt of the goods, etc., or the supply of the goods, etc. commences where the supply of the goods, etc., is made later than the receipt of such written notice).
• ② Where a User has received delivery of the goods, etc., the User may not withdraw the offer against the Company’s intention in any of the following circumstances:
  • 1. Where the goods, etc. have been lost or damaged due to a cause attributable to the User (however, if the packaging, etc. has been damaged solely to verify the contents of the goods, etc., the cancellation of the order shall be permitted);
  • 2. Where the value of the goods, etc. has been significantly diminished due to the User's use or partial consumption thereof;
  • 3. Where the value of the goods, etc. has been significantly diminished over time to the extent that resale has become difficult;
  • 4. Where the packaging of the original goods, etc. that can be replicated by goods, etc., of identical performance has been damaged;
  • 5. Where the provision of Services has commenced (however, where the Services consist of individual portions, this shall not apply to portions of which performance has not yet commenced).
• ③ In the case under Paragraph 2, Subparagraphs 2 through 5, if the Company has failed to take measures in advance, such as clearly stating in a place easily recognizable to consumers that the cancellation of the order, etc. is restricted, or providing trial products, the User’s cancellation of the order, etc. shall not be restricted.
• ④ Notwithstanding the provisions of Paragraphs 1 and 2, where the contents of the goods, etc., differs from the displayed or advertised contents or has been performed in a manner inconsistent with the contract terms, the User may cancel the order, etc., within three (3) months from the date of receipt of the goods, etc., or within thirty (30) days from the date the User became aware or could have become aware of such fact.

• ① Where the Company has not supplied the goods, etc. to a User, the Company shall refund any payment already received for the goods, etc., within three (3) business days. In this case, when the Company delays the refund of the payment for the goods, etc. to the User, the Company shall pay delay interest calculated by multiplying the period of delay by the delay interest rate prescribed and publicly announced by the Korea Fair Trade Commission.
• ② In refunding the above payment, where the User has paid for the goods, etc., using a payment method such as a credit card or electronic money, the Company shall promptly request the business operator that has provided such payment method to suspend or cancel the billing of the goods, etc.
• ③ The Company shall not claim any penalty or damages from the User on the grounds of legitimate cancellation of an order, etc. However, where a penalty is incurred in accordance with the Company’s penalty policy, including cancellation shortly before the date of use, the Company may claim such penalty from the User or deduct the amount thereof from any refund payable to the User in accordance with such policy. Meanwhile, where the User cancels the offer, etc., because the contents of the goods, etc. differ from the displayed or advertised contents or have been produced in a manner inconsistent with the contract terms, the Company shall bear the costs necessary for the return of the goods, etc.

• ① When the Company collects personally identifiable information from a User, it shall obtain the User's consent unless there is a separate legal basis permitting such collection.
• ② The personal information provided shall not be used for purposes other than those intended, nor provided to a third party without the User's consent, and the Company shall bear all related responsibility therefor. However, the following cases shall be exempt:
  • 1. Where separate consent has been obtained from the data subject;
  • 2. Where there are special provisions in other laws;
  • 3. Where the data subject or their legal representative is unable to express their intention, or if prior consent cannot be obtained due to an unknown address, etc., and it is clearly deemed necessary for the urgent interest of the life, body, or property of the data subject or a third party.
  • 4. Where personal information is provided in a form that does not identify a specific individual for purposes such as statistical compilation or academic research.
• ③ Where the Company is required to obtain the User's consent under Paragraph 2, it shall provide prior notice of the matters prescribed by applicable laws, including the Personal Information Protection Act, and the User may withdraw this consent at any time.
• ④ A User may request access to and request correction of any errors in their personal information held by the Company at any time, and the Company shall be obligated to take the necessary measures without delay.
• ⑤ To protect personal information, the Company shall limit the number of personnel handling personal information to the minimum. In the event of damage, including loss, theft, leakage, alteration, etc. of a User's personal information and which is due to the Company's negligence, the Company shall be held liable for damages to the User in accordance with applicable laws.
• ⑥ The Company, or any third party that has received personal information from the Company, shall destroy such personal information without delay once the purpose of collecting or providing that information has been fulfilled.

• ① The Company shall not engage in any acts prohibited by laws and regulations or these Terms and Conditions, or contrary to public order and good morals, and shall make its best efforts to continuously and reliably provide goods, etc., as prescribed by these Terms and Conditions.
• ② The Company shall establish a security system to protect Users' personal information (including credit information) so that Users can use internet services safely.

• ① Each Member shall be responsible for managing their own ID and password.
• ② Members shall not allow a third party to use their ID and password.
• ③ If a Member becomes aware that their ID or password has been stolen or is being used by a third party, the Member shall immediately notify the Company and follow the Company's guidance, if any.

A User shall not engage in any of the following acts:

• 1. Registering false information at the time of application or modification;
• 2. Misappropriating another person's information;
• 3. Altering information posted on the Site;
• 4. Transmitting or posting information (including computer programs) other than information designated by the Company;
• 5. Infringing upon intellectual property rights, including copyrights, of the Company or other third parties;
• 6. Defaming or interfering with the business operations of the Company or other third parties;
• 7. Disclosing or posting obscene or violent messages, images, voices, or other information contrary to public order and good morals on the Site;
• 8. Transferring or selling any rights or obligations arising under these Terms and Conditions to another person without the Company's consent;
• 9. Engaging in profit-making activities such as sales operations through the use of the Services without the Company's prior consent;
• 10. Other acts in violation of laws, or acts deemed inappropriate by the Company.

• ① All rights and responsibilities, including copyrights, for a post shall belong to the User who creates such post.
• ② Where a post created by a User falls under any of the following, the Company may request the User to modify or delete the post. If the User fails to take the necessary measures, including modification or deletion of the post despite such request, the Company may delete the post directly or take other actions in accordance with applicable laws and regulations or Company policies. However, in urgent circumstances where the foregoing procedure is impracticable, it may be substituted with an ex post facto notice, and the Company shall notify the User of the reason for the action and provide the User with an opportunity to explain without delay after taking action.
  • 1. Where the post contains material that violates applicable laws;
  • 2. Where the post infringes upon the rights, reputation, credit, or other legitimate interests of another person;
  • 3. Where the post contains malicious code or data capable of causing malfunction in information and communication devices;
  • 4. Where the post is contrary to public order or good morals;
  • 5. Where the post slanders or damages the reputation of another User or a third party;
  • 6. Where the post contains material related to criminal conduct;
  • 7. Where the post contains material likely to cause political or economic disputes;
  • 8. Where the post infringes on the Company copyrights, the copyrights of a third party, or other rights;
  • 9. Where it is determined that the post otherwise interferes with the smooth operation of the Services provided by the Company.

• ① Copyrights and other intellectual property rights for works created by the Company shall vest in the Company.
• ② Copyrights and other intellectual property rights for works provided through the Services pursuant to partnership agreements shall vest in the relevant provider.
• ③ A User shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes, or permit any third party to use any information obtained through the use of the Company in which intellectual property rights vest in the Company, without the prior consent of the Company.
• ④ Where the Company uses a copyright belonging to a User under an agreement, the Company shall notify the relevant User.
• ⑤ If a third party claims damages or raises any other objection against the Company on the grounds that a User has infringed on another person's intellectual property rights, including copyrights, the User shall resolve the matter at their own responsibility and expense. Where the Company suffers damages as a result thereof (including legal fees), the User shall indemnify the Company for such damages.

• ① The Company shall not be held liable where the Services cannot be provided due to a natural disaster or any force majeure event equivalent thereto.
• ② The Company shall not be held liable for any damage arising from the intent or negligence of a User.
• ③ The Company shall not be held liable for any damage arising as a result of a User's reliance on or use of information or materials obtained through the Site or the Services, unless such damage is caused by the Company's intent or negligence.
• ④ Responsibility for the reliability and accuracy of information or materials posted on the Site by a User shall lie with the relevant User, and the Company shall not be held liable therefor.
• ⑤ No provision in this Article shall exclude the Company's liability for damages caused by its intent or gross negligence.

• ① The Company shall give priority to handling complaints and opinions submitted by Users. However, where prompt handling is difficult, the Company shall immediately notify the User of the reason therefor and the estimated processing time.
• ② Where a User submits a request for remedy of damage in connection with an e-commerce dispute arising between the Company and the User, such dispute may be subject to mediation by a dispute resolution body commissioned by the Fair Trade Commission or the relevant mayor or provincial governor.

• ① Any litigation concerning an e-commerce dispute arising between the Company and a User shall be subject to the jurisdiction of the competent court pursuant to the Civil Procedure Act.
• ② Any dispute, including e-commerce litigation, arising between the Company and a User shall be subject to the law of the Republic of Korea.

• ① The purpose of this Chapter is to prescribe the service details and operational matters related to the use of the LOTTE HOTEL REWARDS (hereinafter “Membership”) program operated by the Company.
• ② Matters not prescribed in this Chapter shall be subject to other provisions of these Terms and Conditions. Where any provision of this Chapter conflicts with other provisions of these Terms and Conditions, the provisions of this Chapter shall prevail.

• ① “LOTTE HOTEL REWARDS Member” (hereinafter “REWARDS Member”) means a customer who has agreed to the Membership Terms and Conditions, consented to the collection, provision, and use of personal information, and completed the prescribed enrollment process.
• ② “LOTTE HOTEL REWARDS Card” (hereinafter “Mobile Membership Card”) means a mobile card issued by the Company to enable REWARDS Members to properly use the Company’s membership services.
• ③ “REWARDS Points” (hereinafter “Points”) means points awarded to REWARDS Members based on the accrual rates determined by the Company according to their use of the Company’s services and payments, with their value calculated in U.S. dollars (USD).
• ④ “Gift eVoucher” means a service voucher issued on a differentiated basis by the Company in accordance with the benefit regulations applicable to each tier when a REWARDS Member’s membership tier is adjusted.
• ⑤ “Points eVoucher” means a voucher issued by converting Points held by a REWARDS Member into a voucher, which may be converted through the Company’s website or mobile application.
• ⑥ “Qualifying Stay” means a stay reserved through the Company’s official booking channels (including the website, mobile application, and reservation departments of each hotel chain) and completed by a REWARDS Member.
• ⑦ “Qualifying Amount” means the portion of the total amount paid by a REWARDS Member eligible for Point accrual (excluding taxes and service charges). This applies to room charges for Qualifying Stays, mini bar charges billed to the room during the stay, charges incurred at Company-operated food and beverage outlets, golf course green fees, etc., all of which are converted to and applied in U.S. dollars (USD). (However, the exchange rate applied at the time of payment shall be determined and published by the Company.)
• ⑧ “Qualifying Points” means Points earned through Qualifying Amounts that are reflected in the criteria for adjusting member tiers. However, the following Points may be redeemed for payment or conversion but shall be excluded from performance calculations for membership tier adjustments:
  • 1. Bonus Points awarded through Company events or promotions
  • 2. Alternative compensation Points awarded in lieu of late check-out
  • 3. Points converted from affiliated partners or the Booker Club, etc.
  • 4. Points received as a gift from another REWARDS Member
• ⑨ “Online Coupon” means an electronic discount or benefit coupon issued by the Company to REWARDS Members that may be viewed and redeemed through the Company’s website or mobile application.
• ⑩ “Milestone” means an additional preferential benefit provided separately from membership tier upgrades when a REWARDS Member’s accumulated Qualifying Stays or Qualifying Points for the applicable year meet the eligibility criteria prescribed by the Company.
• ⑪ “Chain” means the official brands and business locations where the Company provides membership services to REWARDS Members, and the specific scope thereof is prescribed in each subparagraph of Article 28, Paragraph 3.
• ⑫ “Company Website and Mobile Application” means the internet website and mobile application operated by the Company to provide REWARDS Members with membership services, reservations, Point balance inquiries, coupon usage, etc.

• ① This Membership program is a free membership service operated by the Company.
• ② The services provided under the Membership program include the earning and redemption of REWARDS Points, discount benefits, Gift eVouchers, Online Coupons, Points eVouchers, stamp collection, Milestone bonuses, in-house benefits, and the e-SHOP.
• ③ The hotel chains and business locations participating in the Membership program are as follows. However, the scope of application may be added, changed, or excluded in accordance with the Company’s business policies and operational circumstances. Any such changes will be announced through the Company’s website or mobile application.
  • 1. SIGNIEL – All chains
  • 2. THE GRAND LOTTE – All chains
  • 3. LOTTE HOTELS – All chains except for the following: LOTTE HOTEL SAMARA
  • 4. L7 by LOTTE HOTELS – All chains
  • 5. LOTTE CITY HOTELS – All chains
  • 6. LOTTE RESORT – All chains
  • 7. LOTTE SKYHILL CC – All chains
  • 8. BREEV by LOTTE HOTELS – All chains
  • 9. Other business locations and brands separately designated and announced by the Company as applicable to the Membership program
• ④ All services and benefits under this Membership are provided exclusively to the applicable REWARDS Members themselves and may not be transferred or lent to others. REWARDS Members must present a valid photo ID along with the Mobile Membership Card when using benefits.
• ⑤ The detailed services and applicable terms provided when using the LOTTE HOTELS e-SHOP shall be subject to the separate LOTTE HOTELS e-SHOP Terms and Conditions, in addition to these Terms and Conditions.

• ① Membership enrollment may be completed through the Company’s website, mobile application, and business locations designated by the Company.
• ② Membership is available only to individuals aged 19 or older. Applying using the name of a corporation, organization, or another person is not permitted.
• ③ Each REWARDS Member may maintain only one Membership account. In the event that duplicate accounts are created, the Company may, at its discretion, consolidate or terminate the duplicate account(s), retaining only one account. Any Points and usage records associated with the terminated account(s) shall be merged into the remaining primary account.
• ④ Upon completion of Membership enrollment, a Mobile Membership Card shall be issued immediately, and the REWARDS Member may access it through the Company’s website or mobile application. However, if Membership enrollment is submitted in writing at a designated business location, the REWARDS Member may access and use the Mobile Membership Card after completing the identity verification and account activation process through the Company’s website or mobile application.

• ① A REWARDS Member may request withdrawal from the Membership at any time in accordance with the procedures prescribed by the Company through the Company website, mobile application, etc., or by submitting a written request.
• ② Upon withdrawal from the Membership program, the Membership account, Qualifying Points, vouchers, and all other Membership benefits held by the REWARDS Member shall be automatically forfeited, and any forfeited Points and benefits shall not be reinstated.
• ③ The Company may suspend or revoke (terminate) a REWARDS Member’s Membership without prior notice if the REWARDS Member is found to be in any of the following situations:
  • 1. Commercially sells, trades, or converts into cash special Membership benefits, Points, vouchers, etc., to or with a third party
  • 2. Registers false information, uses another person’s information, or omits or incorrectly enters required information when applying for Membership
  • 3. Threatens the order of transactions by interfering with another REWARDS Member’s use of the Membership services, or improperly earning or redeeming Points, etc.
  • 4. Interferes with the Company’s normal operations
  • 5. Dies
  • 6. Otherwise violates these Terms and Conditions or uses the services for an improper purpose or by improper means
• ④ If a REWARDS Member’s Membership is revoked (terminated) pursuant to Paragraph 3, Points, vouchers, and all tier benefits and other special benefits associated with the Member’s account shall be immediately forfeited as of the date the Membership status is revoked and shall not be reinstated upon subsequent re-enrollment.
• ⑤ In the event of re-enrolling after withdrawal or loss of Membership status, any previously forfeited Points, Membership tier, and service usage history shall not be restored and will apply as a new Member.

• ① Membership tiers are classified into five levels: MEMBER, SILVER, GOLD, PLATINUM, and DIAMOND.
• ② MEMBER status shall be granted immediately upon enrollment.
• ③ The Company shall calculate a REWARDS Member’s Membership usage performance during a one-year period (Qualifying Stays and Qualifying Points) and adjust the Membership tier according to the following criteria, which shall apply if at least one of the two conditions is met.
  • [Membership Tier Adjustment Criteria]

    Membership Tier Adjustment Criteria : Criteria MEMBER SILVER GOLD PLATINUM DIAMOND

    Criteria	MEMBER	SILVER	GOLD	PLATINUM	DIAMOND
    Qualifying Stays (Nights)	New Member Enrollment	2 nights or more	12 nights or more	30 nights or more	60 nights or more
    Qualifying Points		1,000 Points or more	10,000 Points or more	42,000 Points or more	110,000 Points or more

• ④ The criteria for calculating and applying Membership tier adjustments shall be as follows:
  • 1. Qualifying Stays and Qualifying Points shall be calculated based on usage performance completed from January 1 through December 31 of each year, based on the check-out date.
  • 2. Annual Membership tier adjustments (retention or downgrade) based on the cumulative performance of the preceding year shall be applied in a single update no later than January 10 of each year.
  • 3. If the cumulative performance from January 1 through the end of the previous month in the current year meets the requirements for a higher tier, an early upgrade shall be applied at the beginning of the relevant month.
  • 4. The following usages shall be excluded from the calculation of Qualifying Stays and Qualifying Points and from the accrual of REWARDS Points:
    • a. Long-term stay rates and special promotional reservations
    • b. Reservations using complimentary rooms or free/paid accommodation vouchers provided by the Membership program
    • c. Reservations at the Resort Owner Member rates
    • d. Reservations made through online travel agencies (OTAs), other travel agencies, or booking agents
    • e. Reservations using airline or travel agency employee rates
    • f. Reservations using group, banquet, or association rates
• ⑤ The validity period for each Membership tier shall be as follows:
  • 1. A tier retained or downgraded through the annual tier adjustment shall remain valid through December 31 of the applicable year.
  • 2. A tier adjusted through a monthly early upgrade shall remain valid from the month of the upgrade through December 31 of the following year.
• ⑥ Even if the final cumulative performance during the annual performance calculation period does not meet the retention requirements for the current tier (including cases where there is no qualifying performance during the applicable year), the tier shall be downgraded by only one level from the current tier. In such cases, the benefits associated with the adjusted tier shall be provided as normal.
• ⑦ When a REWARDS Member achieves DIAMOND status for the first time, the tier and its associated benefits shall remain valid from the month of the upgrade through December 31 of three years after the upgrade. In addition, if the current year’s performance meets the upgrade criteria again in any given year during the retention period, the three-year retention period shall be renewed from the applicable year.
• ⑧ Each Membership tier offers different service benefits, and detailed conditions shall be as follows:
  • 1. Service Benefits by Membership Tier

    Service Benefits by Membership Tier : Points Accrual(Hotel Resort(Rooms), Hotel(Food & Beverage), Golf Course Green Fee(SKYHILL CC), Holiday Gift Sets, e-SHOP), MEMBER, SILVER, GOLD, PLATINUM, DIAMOND, Remarks

    		MEMBER	SILVER	GOLD	PLATINUM	DIAMOND
    Points Accrual	Hotel Resort (Rooms)	Qualifying Amount 4%	Qualifying Amount 6%	Qualifying Amount 8%	Qualifying Amount 10%	Qualifying Amount 10%
    	Hotel (Food & Beverage)	Qualifying Amount 1%	Qualifying Amount 1%	Qualifying Amount 1.5%	Qualifying Amount 2%	Qualifying Amount 2%
    	Golf Course Green Fee (SKYHILL CC)	Qualifying Amount 2%	Qualifying Amount 3%	Qualifying Amount 4%	Qualifying Amount 5%	Qualifying Amount 5%
    	Holiday Gift Sets	1% of Qualifying Amount
    	e-SHOP	1% of Qualifying Amount
    Gift eVoucher	1 Night Free Accommodation Voucher	-	-	-	1 Voucher	1 Voucher
    	Amount Voucher	-	1 $10 Voucher	1 $50 Voucher	1 $50 Voucher	2 $50 Vouchers
    Online Coupons	Room Upgrade Coupon	-	-	3 Vouchers	5 Vouchers	5 Vouchers
    	Breakfast Single-Guest Coupon	-	-	2 Vouchers	5 Vouchers	5 Vouchers
    	Club Lounge Single-Guest Coupon	-	-	1 Voucher	3 Vouchers	3 Vouchers
    Discount Benefits	Hotel Food & Beverage	5%	5%	10%	10%	15%
    	Laundry Service	-	10%	15%	20%	20%
    In-House Benefits	Club Lounge Access with 1 Accompanying Guest	-	-	O	O	O
    	Room Upgrade	-	-	O	O	O
    	Welcome Amenities	-	-	O	O	O
    	Late Check-out	-	-	1:00 PM	2:00 PM	3:00 PM
    Milestone Bonuses	Breakfast Single-Guest Coupon	-	Upon reaching 5 nights or 4,000 Points, 1 coupon provided	-	-	-
    	Club Lounge Single-Guest Coupon	-	Upon reaching 9 nights or 7,000 Points, 1 coupon provided	-	-	-
    	1 Night Free Accommodation Coupon	-	-	-	-	– Initial year of achieving DIAMOND: 1 voucher issued upon reaching each of 90, 120, and 150 cumulative nights – Tier Retention Period: 1 voucher issued upon reaching each of 30, 60, and 90 nights in a year

  • 2. General Conditions for Service Benefits by Membership Tier
    • a. All special benefits shall be provided only for one room occupied by the REWARDS Member.
    • b. The above services and benefits may be substituted or unavailable depending on the operational policies of the applicable chain and the circumstances of the hotel.
  • 3. Detailed Service Standards by Membership Tier
    • a. Gift eVouchers
      • 1) This Gift eVoucher may be used only by the REWARDS Member.
      • 2) The validity period for Gift eVouchers issued through the annual tier adjustment shall be through December 31 of the issuance year. The validity period for those issued through an early tier upgrade shall be through December 31 of the year following issuance.
      • 3) This eVoucher may be used only at Company-designated hotel and resort rooms, Company-operated food and beverage outlets, and for green fees at LOTTE SKYHILL CC (however, LOTTE Duty Free is excluded).
      • 4) Any eVoucher not used within its validity period shall automatically expire, and any remaining balance shall not be refunded or converted back into Points.
      • 5) Free accommodation vouchers may be redeemed only through telephone reservations. (For reservation inquiries, please contact the reservation representative of the applicable chain or the applicable golf course.) Each voucher may be redeemed for only one of the following benefits:
        • · Hotel and Resort Guest Rooms: a stay of 1 night free of charge in a room at a designated chain
        • · Green fee waiver at LOTTE SKYHILL CC (for one group of up to four people)
        • * Even if the number of players is fewer than four, one voucher shall be redeemed in full, and any unused balance shall not be refunded or carried over. In addition, ancillary charges other than the green fee, including cart fees and caddy fees, shall be borne separately by the REWARDS Member.
    • b. Online Coupons
      • 1) Online Coupons are valid only for online use and may be restricted for certain promotions or specific reservations.
      • 2) Room Upgrade Coupon: One coupon may be applied to the entire period of stay and is valid only at SIGNIEL, THE GRAND LOTTE, and LOTTE HOTELS (5-star) located in the Republic of Korea.
      • 3) Single-Guest Breakfast Coupon: One coupon shall entitle one guest to one breakfast and may be used only once per stay at LOTTE HOTELS located in the Republic of Korea.
      • 4) Single-Guest Club Lounge Coupon: One coupon may be applied for stays of up to 2 nights and shall be valid only at LOTTE HOTELS located in the Republic of Korea.
    • c. Discount Benefits
      • 1) For hotel food and beverage discounts, the DIAMOND tier shall receive a 15% discount on food for parties of 1–9 guests and a 10% discount for parties of 10 or more guests, and a 10% discount applied on beverages.
      • 2) However, at LOTTE HOTEL YANGON, the MEMBER and SILVER tiers shall not be eligible for discounts, the GOLD tier shall receive a 5% discount, and the PLATINUM and DIAMOND tiers shall receive a 10% discount.
      • 3) Hotel food and beverage discounts apply to food and beverage purchases, including bakery products. However, retail products sold at food and beverage outlets are excluded from the discount.
    • d. In-House Benefits
      • 1) Guests staying in rooms with Club Lounge access are entitled to complimentary access for one guest and one accompanying guest. Club Lounge access is available to guests aged 13 or older.
      • 2) This benefit is not available when using a one-person Club Lounge access voucher (online coupon).
      • 3) Room upgrades are available only at five-star hotels, including SIGNIEL, THE GRAND LOTTE, and LOTTE HOTEL, subject to room availability. However, specialty rooms, including character rooms and ondol rooms, as well as suites, are excluded.
      • 4) Welcome amenity benefits are available only at five-star hotels under SIGNIEL, THE GRAND LOTTE, and LOTTE HOTEL
      • 5) Late check-out shall not be available during the peak season in July and August for specialty room types (such as character rooms and ondol rooms), certain Suite types, or at any LOTTE RESORT chains.
      • 6) If the hotel is unable to provide the service due to its on-site circumstances, compensatory Points shall be awarded in accordance with the following criteria:
        • · SIGNIEL/THE GRAND LOTTE: 3,000 Points (USD 30)
        • · LOTTE HOTELS (5-star): 2,000 Points (USD 20)
        • · L7/LOTTE CITY HOTELS/BREEV: 1,000 Points (USD 10)
    • e. Milestone Bonuses (* Applicable to performance beginning in 2027)
      • – If a Member in the SILVER or DIAMOND tier achieves the designated cumulative annual performance, the applicable bonus coupons and eVouchers shall be automatically issued at the beginning of the following month.

• ① REWARDS Members may earn Points in accordance with the terms and criteria established under the Membership program and may not divide Point accrual across multiple membership accounts.
• ② Points shall be earned only for transactions where the REWARDS Member personally uses the service, presents their membership number, and completes payment personally.
• ③ Points shall be earned at different rates according to Membership tier based on the amount spent (USD) on Qualifying Stays, Company-operated food and beverage outlets, golf course green fees, holiday (Lunar New Year and Chuseok) gift sets, and the LOTTE HOTELS e-SHOP. The calculation method shall be as follows:
  • · Point Calculation Formula: Qualifying Amount (USD) × Point Accrual Rate by Membership Tier × 100
• ④ A REWARDS Member may earn Points for up to three rooms on the same date of stay. However, the two additional rooms, other than the room occupied by the REWARDS Member, shall be eligible only if the REWARDS Member directly makes payment.
• ⑤ The amount spent at Company-operated food and beverage outlets shall be eligible for Point accrual only when paid directly by the Member. The accrual criteria vary depending on the location of the applicable chain, as follows:
  • · Chains Located in the Republic of Korea: Points may be earned for both on-site payments and charges billed to the room.
  • · Chains Located Outside the Republic of Korea: As a general rule, payments shall be settled together with the total room bill (charges billed to the room) at check-out. On-site payments may be processed by requesting retroactive Point accrual within six months from the date of use.
• ⑥ Golf course Points shall be earned only on the green fees paid by the Member who made reservations through the official golf course website or phone reservation and may be accrued for up to four people per group, including the Member.
• ⑦ Points shall be accrued automatically on the day following the check-out date or the date of use of the food and beverage outlet. However, for certain chains (LOTTE CITY HOTEL KINSHICHO, TASHKENT PALACE, LOTTE HOTEL NEW YORK PALACE, LOTTE HOTEL SEATTLE, L7 CHICAGO, NEW YORKER HOTEL by LOTTE HOTELS, and BREEV GWANGJU), Points shall be accrued within ten business days after the check-out date.
• ⑧ The following transactions and amounts shall not be eligible for Point accrual:
  • 1. Amounts spent on ancillary facilities (such as banquet halls and meeting rooms) other than room charges, including taxes and service charges
  • 2. Cancellation penalties for rooms, food and beverage, banquets, or golf course reservations (including no-show penalties)
  • 3. Amounts spent on the purchase of gift certificates (paper, mobile, etc.) and paid Membership enrollment or annual fees
  • 4. Charges incurred at leased establishments within hotels and resorts (such as third-party-operated restaurants and spas)
  • 5. Charges for ancillary services other than food and beverages (such as corkage fees, private dining room fees, retail products, and valet parking)
    • ∙ The scope of other exclusions may vary by establishment. Please contact the relevant establishment for details.
  • 6. Amounts spent on B2B purchases of holiday gift sets
  • 7. Charges for food and beverages at golf courses, cart fees, caddy fees, and other facility usage fees
  • 8. Amounts spent prior to enrollment as a REWARDS Member
  • 9. Amounts not paid directly by the REWARDS Member
• ⑨ For transactions for which Points have not been accrued, retroactive accrual may be requested through the Company’s website within six months from the date of use by submitting supporting receipts.
• ⑩ REWARDS Points may not be earned concurrently with any other affiliate partner programs (such as airline mileage programs). Only one program may be selected for Point accrual at the time of payment.

• ① If a REWARDS Member wishes to use Points or eVouchers, the Member shall present their Mobile Membership Card along with a valid photo ID at the time of payment and indicate their intention to use the Points or eVouchers.
• ② Points and eVouchers may be used only at locations designated by the Company and may not be exchanged for cash, nor shall any remaining balance be refunded in cash after use.
• ③ No cash receipts shall be issued for any amount paid using Points or eVouchers.
• ④ The value of Points shall be calculated based on USD 1 per 100 Points, and the exchange rate applied at the time of payment shall be the exchange rate announced by the Company on the date of payment.
• ⑤ The locations where Points may be used and the minimum redemption amounts shall be as follows:
  • 1. Company: Company room charges, Company-operated food and beverage outlets, golf course green fees, and the LOTTE HOTELS e-SHOP
    · Minimum redemption amount: 500 Points (USD 5)
  • 2. LOTTE Duty Free: Offline stores of LOTTE Duty Free located in the Republic of Korea (excluding online duty-free shops, overseas locations, and certain brands and products)
    · Minimum redemption amount: 10,000 Points (USD 100)
• ⑥ When Points are redeemed, those with the earliest expiration date shall be deducted first.
• ⑦ eVouchers may be used to pay for room charges at participating chain hotels, at Company-operated food and beverage outlets, and for golf course green fees, but may not be used at LOTTE Duty Free.
• ⑧ The validity period, detailed terms of use, and restrictions applicable to eVouchers shall be subject to the Service Benefits by Membership Tier provisions or other guidelines prescribed separately by the Company.

• ① A REWARDS Member may apply to convert only their own Qualifying Points into Points eVouchers through the Company’s website or mobile application.
• ② Points eVouchers shall be issued in the denominations set forth in the following table, and the corresponding Points shall be deducted immediately upon submission of the issuance request.
  • [Points eVoucher Conversion Criteria]

    Points eVoucher Conversion Criteria : eVoucher Amount, Points Deducted

    eVoucher Amount	Points Deducted
    USD 10	1,000 Points
    USD 50	5,000 Points
    USD 100	10,000 Points

• ③ The validity period of a Points eVoucher shall be one year from the month of issuance. Upon expiration of its validity period, the voucher shall automatically expire, and the validity period shall not be extended.
• ④ Once issued, a Points eVoucher may not be canceled, refunded, or converted back into Points. Its issuance history may be viewed on the Company’s website or mobile application.
• ⑤ Points eVouchers may not be exchanged for cash or transferred or sold to another person, and any vouchers obtained or traded through unlawful means may be restricted from use.
• ⑥ A REWARDS Member may convert only their own Qualifying Points into an affiliated partner’s points through the Company’s website or mobile application.
• ⑦ The following Points may not be converted into an affiliated partner’s points:
  • 1. Bonus Points awarded through Company events, promotions, etc.
  • 2. Alternative compensation Points awarded in lieu of late check-out
  • 3. Points converted from an affiliated partner’s points
  • 4. Points received as a gift from another REWARDS Member
• ⑧ A REWARDS Member may convert an affiliated partner’s points into Points under this Membership program through the Company’s website or mobile application.
• ⑨ Once the conversion of affiliated partner points has been completed, the conversion may not be canceled, refunded, or converted again.
• ⑩ Points converted from an affiliated partner’s points into Points under this Membership program shall be excluded from the calculation of Qualifying Points for Membership tier adjustments.
• ⑪ The detailed terms applicable to point conversions may vary by partner, and the use, expiration, etc., relating to converted points shall be subject to the applicable partner’s terms and conditions or these Terms and Conditions.
• ⑫ The details of the point conversion service and the partnership arrangement may be modified or terminated due to the circumstances of the Company or the partner, in which case prior notice shall be provided.

• ① A REWARDS Member may gift only their own Qualifying Points to another REWARDS Member through the Company’s website or mobile application.
• ② The following Points may not be gifted:
  • 1. Bonus Points awarded through Company events, promotions, etc.
  • 2. Alternative compensation Points awarded in lieu of late check-out
  • 3. Points converted from an affiliated partner’s points
  • 4. Points received as a gift from another REWARDS Member
• ③ Point gifting shall be available from a minimum of 1,000 Points (USD 10) per transaction, and the monthly cumulative amount gifted by a Member may not exceed 10,000 Points (USD 100).
• ④ The validity period of gifted Points shall be until December 31 of the year following the year in which they are received as a gift. Upon expiration of the validity period, the applicable Points shall automatically expire, and the validity period shall not be extended.
• ⑤ Once the transfer of gifted Points has been completed, it may not be canceled, refunded, or restored.
• ⑥ If a REWARDS Member commercially sells, trades, or converts into cash Points to or with another person, the Company may restrict or revoke the Membership status of the applicable REWARDS Member.
• ⑦ If Points are commercially traded or converted into cash, the applicable REWARDS Membership may be revoked.

• ① A REWARDS Member may donate any of their own Points to a charitable organization affiliated with the Company.
• ② The affiliated charitable organization for Point donations is the Korean Committee for UNICEF, and additional affiliated charitable organizations may be added or existing organizations changed depending on the Company’s circumstances. If the affiliated charitable organization is changed, the Company shall provide notice through its website or mobile application.
• ③ Point donations may be made through the Company’s website or mobile application in increments of 1,000 Points (USD 10).
• ④ Once a Point donation request has been completed, the donation may not be canceled, refunded, or restored.
• ⑤ Points donated by a REWARDS Member shall not qualify for the issuance of a donation receipt for income tax deduction.

• ① The validity period of Qualifying Points shall be five years from the date of accrual, and such Points shall automatically expire on December 31 of the fifth year.
• ② The validity period of the following Points shall be one year from the date of accrual, and such Points shall automatically expire on December 31 of the first year.
  • 1. Bonus Points awarded through Company events, promotions, etc.
  • 2. Alternative compensation Points awarded in lieu of late check-out
  • 3. Points received as a gift from another REWARDS Member
  • 4. Points converted from an affiliated partner’s points
• ③ Notice of Points scheduled to expire and their expiration date shall be provided in advance through the Company’s website, mobile application, email, etc. Expired Points shall not be restored or returned and may not be used after expiration.
• ④ If this Membership service is terminated due to the Company’s circumstances, the Company shall provide notice at least six months prior to the date of termination. Points held by a REWARDS Member shall be used by the service termination date, and any unused remaining Points shall automatically expire upon the termination date.

• ① The Company may issue Online Coupons to a Member’s account through promotions or as Membership tier benefits pursuant to Article 31. The specific benefits, applicable chains, and validity period of each coupon may vary and are available for review on the Company’s website or mobile application. Issued coupons may be used only within their specified validity period.
• ② The Company may operate various types of events and promotions for REWARDS Members, including stamp collection, prize entries, and Bonus Point awards. The criteria for each type of participation shall be as follows:
  • 1. Stamps: When specific conditions (such as stays or food and beverage purchases) are met during the promotion period, stamps shall be accrued to the REWARDS Member’s account, and benefits determined by the Company shall be provided based on the applicable achievement criteria.
  • 2. Prize Entries: The Company shall select winners by drawing or other means from among REWARDS Members who participate in a contest or entry requirements presented by the Company to provide the designated benefits.
  • 3. Bonus Points: Additional Points may be awarded to REWARDS Members who satisfy the promotion requirements. However, Bonus Points awarded in this manner shall be excluded from the calculation of Qualifying Points for Membership tier adjustments.
  • 4. Other events and promotions conducted in a manner determined by the Company
• ③ The details of each promotion (including eligible participants, promotion period, participation methods, benefits provided, and validity period) shall be announced separately through the Company’s website or mobile application at the time the promotion is launched.
• ④ Collected stamps, issued coupons, and awarded prizes may not be transferred or sold to another person. The Company’s promotion policies may be modified depending on its marketing policies and circumstances.
• ⑤ Matters regarding notices relating to promotions and consent to or withdrawal from receiving marketing information shall be subject to the Company’s Privacy Policy and applicable laws and regulations.
• ⑥ In addition to the matters specified in this Article, the Company may develop and provide additional services for REWARDS Members only. The eligibility criteria and detailed terms applicable to such new services shall be announced through the Company’s website or mobile application at the time such services are launched.

• ① This Section applies to Users and Members who use the Services of the LOTTE RESORT operated by the Company (hereinafter referred to as the “Resort”).
• ② Matters not prescribed in this Section shall be subject to the other provisions of these Terms and Conditions. In the event of any conflict between the provisions of this Section and other provisions of these Terms and Conditions, the provisions of this Section shall prevail.

The categories of Members who use Resort Services are as follows, and the detailed rights and obligations applicable to each category shall be subject to this Section and any other policies prescribed by the Company:

• 1. The term “Owner Members” means persons who hold an Owner Membership offered by the Company and are categorized as either Individual Owner Members or Corporate Owner Members.
• 2. The term “Corporate Members” means Members who have enrolled and use the Services in the name of a corporation or organization, including the Corporate Owner Members under Subparagraph 1 and the Business Partner Members under Subparagraph 2.

• ① The provisions of these Terms and Conditions related to Members shall apply to Corporate Members to the extent consistent with their nature. In particular, Article 7, Paragraph 3 concerning the age requirement for membership registration shall not apply to the representative of a Corporate Member or its Users.
• ② Where a separate contract or agreement exists between the Company and a Corporate Member regarding membership registration, use, termination procedures, usage limits, payment methods, settlement procedures, etc. of the Corporate Member, such contract or agreement shall prevail over these Terms and Conditions.
• ③ The acts of actual Users, including executives and employees who use the Services under the name of a Corporate Member, shall be deemed acts of the Corporate Member, and the Corporate Member shall be responsible for ensuring that such actual Users comply with these Terms and Conditions.

• ① With respect to the rights, obligations, conditions of use, application of member rates (Owner Member rates), etc. concerning Owner Membership, the Owner Membership contract entered into between the Company and the Owner Member, any membership rules prescribed by the Company, etc. shall prevail over these Terms and Conditions.
• ② These Terms and Conditions shall apply only when Owner Members make reservations, purchases, etc., through the Online Services. Matters regarding the validity, transfer, succession, etc. of the membership itself shall not be subject to these Terms and Conditions.

The LOTTE HOTELS & RESORTS REWARDS Membership Services operated by the Company shall not apply to corporate members. Specific matters relating to the REWARDS Membership shall be governed by Section 5 of these Terms and Conditions.