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SIGNIEL
LOTTE HOTELS
L7 by LOTTE HOTELS
BREEV by LOTTE HOTELS
LOTTE CITY HOTELS
- LOTTE HOTELS generally allows outside food for your convenience.
· Policies may vary by hotel and local health regulations.
· Eating inside the rooms is permitted, but consumption in shared areas may be restricted.
· Please confirm specific hotel policies with the front desk for clarity.
- LOTTE HOTELS generally allows outside food for your convenience.
· Policies may vary by hotel and local health regulations.
· Eating inside the rooms is permitted, but consumption in shared areas may be restricted.
· Please confirm specific hotel policies with the front desk for clarity.
- LOTTE HOTELS offer connecting rooms at selected properties for families and groups who prefer adjacent accommodations.
· Hotels offering connecting rooms: certain room types
· LOTTE HOTEL SEOUL
· LOTTE HOTEL WORLD
· LOTTE HOTEL BUSAN
· LOTTE HOTEL JEJU
· Connecting room availability may vary, so please check with the chain hotel before booking.
· If unavailable, the hotel will try to assign nearby rooms when possible.
- LOTTE HOTELS are committed to accessibility for all guests and provide barrier-free rooms at several locations.
· Hotels offering barrier-free rooms: certain room types
· SIGNIEL SEOUL
· SIGNIEL BUSAN
· LOTTE HOTEL SEOUL
· LOTTE HOTEL WORLD
· LOTTE HOTEL BUSAN
· LOTTE HOTEL JEJU
· LOTTE HOTEL ULSAN
· Features include:
· Wheelchair-friendly layout
· Safety handles and accessible bathrooms
· Advance booking is essential due to limited availability.
· If "Barrier-Free Room" is available for booking on the official website, you can make a reservation, or contact customer service for assistance.
- LOTTE HOTELS maintain modern fitness facilities to help guests stay active and healthy during their stay.
· Operating Hours:
· Typically open between 6:00 AM – 10:00 PM (varies by hotel)
· Age Requirement:
· Guests aged 16 and above
· Rental Items:
· Workout clothes and socks are available for complimentary use.
· Guests are encouraged to bring personal athletic shoes.
· Equipment & Amenities:
· Cardio and weight-training equipment available.
· Some hotels feature connected saunas or pools.
· Restrictions:
· Many hotels close the facility on the last Wednesday of each month for maintenance.
· Visible tattoos may restrict access in some facilities — please inquire with the Fitness Center.
- Yes, the front desks at all LOTTE HOTELS operate 24/7 for your convenience.
· Assistance with check-in, check-out, inquiries and payments is available at any hour.
· Feel free to inquire about reservations, early check-in, or late check-out.
· In case of urgent needs, contact the front desk by:
· Dialing “0” or pressing the “Front Desk/Service” button on your in-room phone.
· Visiting the front desk in person.
- Certain LOTTE HOTELS offer on-site foreign currency exchange services for added convenience.
· LOTTE HOTEL SEOUL
· Location: Main Building, 1st Floor Front Desk
· Currencies: USD, JPY, EUR, and more (subject to limits)
· Open 24 hours
· Inquiries: +82-2-771-1000
· LOTTE HOTEL WORLD
· Location: 1st Floor Front Desk
· Currencies: USD, JPY
· Open 24 hours
· Inquiries: +82-2-419-7000
· For other locations, please call the hotel directly to check if exchange services are available.
· Note: Hotel exchanges may be limited to smaller amounts. For larger transactions, using nearby banks is recommended. A passport and proof of stay may be required.
- Several LOTTE HOTELS feature dedicated spaces perfect for families traveling with children:
· LOTTE HOTEL WORLD (Seoul)
· Location: 3rd Floor
· Facilities: indoor play equipment, kids’ library, video screening area
· Ages: 4–10 (must be accompanied by a guardian)
· Hours: 9:00 AM – 6:00 PM
· Complimentary for hotel guests
· LOTTE HOTEL JEJU
· Location: 6th Floor Kids Lounge
· Facilities: slides, ball pit, kids’ DVD zone, toy rentals
· Hours: 9:00 AM – 6:00 PM
· Complimentary for hotel guests
· Please inquire about the operating hours and availability with the hotel prior to your visit, as it may vary by season or hotels operations.
- For your valuables, all rooms at LOTTE HOTELS are equipped with personal safes.
· Instructions can be found in the in-room guide or on stickers inside the safe.
· Safes may be digital or key-operated, depending on the hotel.
· For larger or particularly valuable items, we recommend utilizing the front desk's secure storage service.
- All LOTTE HOTELS operate as non-smoking establishments. Please note the following:
· Smoking is permitted only in designated outdoor areas.
· Locations of designated smoking areas vary by property, so check with the front desk in advance.
· All rooms and indoor spaces are strictly non-smoking.
· Smoking in rooms may result in cleaning fees and fines.
· We appreciate your cooperation in maintaining a comfortable, smoke-free environment for all guests.
- Rooms at LOTTE HOTELS in Korea are equipped with Korean standard 220V outlets using C/F plug types.
· Power supply: 220V, C/F plug type
· Universal adapters are available from the front desk upon request. (Subject to availability)
· Some hotels also offer USB charging ports.
- Yes, select LOTTE HOTELS provide wheelchair rental services for guest convenience.
· Availability varies by hotel and may be limited.
· Contact your hotel after booking to secure a wheelchair in advance.
· Rentals are generally free, but policies may differ by hotel.
· Stroller rental services are also available — inquire if needed.
· If you require additional mobility aids or support equipment, kindly inform the hotel in advance so we can best assist you.
- Yes, LOTTE HOTELS provide daily housekeeping to ensure a pleasant stay.
· To promote environmental sustainability, some properties offer housekeeping upon request.
· You can request additional cleaning or housekeeping at specific times through the front desk.
· Bed linen changes, extra amenities, and personalized requests are also welcome through the front desk.
- Yes, you can still enjoy certain hotel facilities even after you check out.
· Availabile facilities vary by hotel. (e.g. fitness center, swimming pool, lounges)
· Additional charges may apply.
· We recommend confirming availability and any applicable frees with the front desk in advance.
- To ensure a smooth check-in experience, please have the following items ready:
· A valid form of ID (passport for International guests, national ID, driver’s license for locals)
· Reservation confirmation (via email, text message, or app)
· Please note that online check-in availability may vary by hotel; we recommend confirming in advance.
- Please refer to the Conference details page under Wedding & Conference.
- Please refer to the Wedding page under Wedding & Conference.
- For wedding venue inquiries, please select the chain hotel on the Wedding menu and submit your inquiry through the 'Inquire' button at the bottom. The wedding manager of each chain hotel will review your inquiry and respond to the provided email address.
- Please submit your inquiry through the Conference Inquiry page under Wedding & Conference > Conference. The conference manager of each chain hotel will review your inquiry and respond to the email address you provided.
- Yes, when making an inquiry about the banquet hall, please check the room selection box.
- Please refer to the Conference page under Wedding & Conference.
- If you visit without a reservation, the waiting time may be longer, so we recommend making a reservation in advance whenever possible. For more details, please contact the respective restaurant.
- LOTTE HOTELS are pleased to offer a variety of baby and toddler amenities for families traveling with young children.
· Baby cribs, strollers, and bath amenities are available.
· Quantities are limited so reservations in advance is recommended.
· Items are for in-hotel use only and may not be taken off property.
· Available items may differ by hotel, so please inquire when booking your stay.
- Please use the hotel parking lot. Parking fee policies vary by chain hotel, so please check the website for details.
- For restaurant inquiries and reservations, you can make reservations through the official LOTTE HOTEL website and the official app.
- Many LOTTE HOTELS properties offer 24-hour in-room dining for your comfort and convenience.
· Hours of operation:
Generally available 24 hours a day, with menus varying by time period.
· Available at:
SIGNIEL SEOUL, SIGNIEL BUSAN, LOTTE HOTEL SEOUL, LOTTE HOTEL WORLD, LOTTE HOTEL BUSAN, LOTTE HOTEL JEJU, LOTTE HOTEL ULSAN
· How to order:
Press the “Room Service (In-Room Dining)” or “Service” button on your in-room phone.
· Menu info:
Menu details are provided in your in-room dining booklet or may be available on the hotel's official website.
* Please inform staff about any allergies or special dietry requests when placing your order.
- All LOTTE HOTELS offer complimentary bottled water in guest rooms for your comfort.
· Each room includes 1–2 free bottles of water.
· Additional bottles can be requested through the front desk or housekeeping.
· Some hotels may charge a fee for extra bottles, so please check in advance.
· Note that all other minibar items (aside from complimentary bottled water) are chargeable.
- LOTTE HOTELS offer complimentary Wi-Fi throughout all properties so you can stay connected with ease.
· Available in guest rooms, lobby, restaurants, fitness centers, and all hotel areas.
· No password required; simply connect to the hotel network. (e.g. LOTTE HOTEL FREE Wi-Fi — network names may vary)
· For connection instructions or signal issues, please check the in-room guide or contact the front desk.
· Network speed may slow down during large file downloads or video streaming.
- You can use the air conditioning and heating system by adjusting the thermostat installed on the wall of the room.
- LOTTE HOTELS rooms offer a wide range of entertainment:
· TV Channels:
· Domestic and international news, movies, sports, kids’ channels
· Channel guides are available next to the TV remote.
· VOD Services:
· Available free or paid in some hotels. (movies, shows, etc.)
· OTT Connectivity:
· Most LOTTE HOTELS TVs support personal OTT logins. (Netflix, YouTube, Disney+, WAVVE, etc.)
· Availability may differ by hotel and room type; ask the front desk for details.
· HDMI Ports:
· Guests can connect personal devices (laptops, gaming consoles) — contact the front desk for assistance.
- Please refer to the room introduction page of each chain hotel, and you can make reservations according to the room type. For rooms with a view, additional charges may apply, so please contact the room reservation department.
- For any inquiries, please contact us through the 'Customer Voice' section within the app.
- After logging into the app, you can check your earned and available points in My Page > Point History.
- 1. On the day of check-in, the 'Mobile Check-In' feature will be activated on the main page of the app.
2. After verifying your reservation details, complete the check-in process by paying the room rate or deposit.
3. After checking in, you can conveniently receive your room key at the front desk.
- After logging into the app, you can check your current and past reservations in My Page > Reservation Inquiry.
For non-member reservations, you can check them directly in the Reservation Inquiry section.
- When booking app-exclusive products, you may receive additional discounts, membership points, and special promotions.
- Yes, you can make internal and external calls using the phone in your room.
※ External calls incur a charge, which must be paid at check-out.
Domestic calls: Local 300 KRW~/minute & Mobile 520 KRW~/minute
International calls: Varies by country (region)
- The LOTTE HOTEL app can be downloaded for free from the Google Play Store (Android) and the App Store (iOS).
- Various payment methods are available, including credit cards, debit cards, online payments, and on-site payments.
- Special offers, discounts, and events for members are sent via SMS or email only to members who have agreed to receive marketing communications. (Check 'Homepage > My Page > Modify Member Information > Agree to Receive Information').
- A deposit is required at check-in, which can be paid by credit card or cash, and will be refunded upon check-out.
- You can sign up for membership by clicking the Sign Up menu at the top right corner of the screen.
- Cancellation fees may vary depending on the type of reservation and the time of cancellation. Please check the cancellation policy specified at the time of booking.
- After clicking the login button at the top right corner of the screen and logging in, you can edit your personal information in My Page under 'My Information Management'.
- Reservation changes and cancellations vary according to the policy and can be checked in the 'Reservation Inquiry' menu at the top right of the official website.
- Reservations can be made via phone, the official LOTTE HOTEL website, and the official app. By signing up for the Rewards membership, you can earn up to 10% points when making a reservation. You can also check and cancel reservations through the My Page section, so please make use of this feature.
- You can check 'Area Attractions' on GNB menu on the main page of each chain hotel site.
- Yes, you can stay with your pet in the 'Pet Friendly' rooms at Signiel Busan. For more details, please refer to the following link.
- Availability depends on the room situation and additional charges may apply, so please inquire with each chain hotel in advance.
- Yes, luggage storage is available before check-in and after check-out.
- Most hotels operate with a check-in time of 3 PM and a check-out time of 11 AM. For more details, please refer to the official page of each chain hotel.
- Guests under the age of 19, based on their date of birth, can only stay with the accompaniment of a legal guardian.
- The shuttle bus operation standards vary for each chain hotel. Please refer to the hotel inquiries section in the FAQ of each chain hotel.
- Please address it to the hotel and be sure to include your stay dates, reservation number, and your name. For detailed addresses, please refer to the hotel inquiries section in the FAQ of each chain hotel.
