Terms and Conditions and Policies
Online Member Terms and Conditions
Effective Date: As of December 5, 2024
The purpose of these Terms and Conditions is to define basic matters, such as terms of use and procedures, rights of Members and the Company, duties and obligations, procedures, etc., for the use of related services (hereinafter collectively referred to as the "Service", including mobile and online services) provided by the Company and on the LOTTE HOTELS website operated by HOTEL LOTTE Co., Ltd. (hereinafter referred to as the "Company").
- 1."LOTTE HOTELS website" means the virtual business site established for the Company to provide goods or services (hereinafter referred to as "Goods, etc.") to users for transactions of Goods, etc. by using information and communication equipment such as computers, etc. This term is also used to refer to the business operator of the Company's online shopping mall.
- 2."User" refers to members and non-members who access the LOTTE HOTELS website or visit any of the LOTTE HOTELS & RESORTS websites operated by the Company and use the services provided by the Company in accordance with these Terms and Conditions.
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3.“Member" refers to customers who register on the LOTTE HOTELS website, agree to the Terms and Conditions and consent to the collection, provision and use of personal information on the website. Members are categorized according to the type of registration as described below.
- ① “Rewards Member" refers to those who register for "LOTTE HOTEL REWARDS" (hereinafter referred to as "Rewards") on the LOTTE HOTELS website through identity verification and agree to the Terms and Conditions. Such Members shall be entitled to use the services provided by the Company in the normal manner and to take advantage of membership benefits (such as membership discounts, redemption of accumulated points and tier benefits).
- ② "L.POINT Integrated Member" (hereinafter referred to as "Integrated Member") means an L.POINT Member who has registered for membership by verifying their identity using the L.POINT Single Sign On Service operated by LOTTE Members Co, Ltd, and has agreed to the terms and conditions of "Rewards". The definitions of L.POINT Member and Single Sign On Service are provided in the L.POINT Terms of Use for LOTTE Members Co, Ltd. * LOTTE Members website link: http://www.lottemembers.com "Integrated Member" means a Member who is entitled to use the services provided by the Company in the normal manner and to take advantage of membership benefits (such as membership discounts, redemption of accumulated points and tier benefits).
- ③ “Online Member" means a person who has agreed to these Terms and Conditions and has registered through a social service (Kakao, Naver, Apple, Google, etc.) and can only use limited online services. Membership services provided by the Company (such as member discounts, points redemption and tier benefits) are not available to such members.
- ④ ”Booker Member" means a "Rewards" member who has agreed to the Booker Club Terms and Conditions and has registered for Booker Club membership. Such members are entitled to use the services provided by the Company in the normal manner and to use the Booker membership service.
- ⑤ "Local Membership Member" means a Member who has agreed to the Membership Terms and Conditions and has registered for the Local Memberships, such as Trevi Club, Trevi Club Busan, Family Club, Fitness Club. Such Members are entitled to use the Services provided by the Company in the normal manner and to use the Local Membership Service for which they have registered.
- 4. "Non-Member" means a person who uses the services provided by the Company without becoming a Member of the Company and does not receive the benefits and treatment of a Member and does not receive the marketing benefits of the Company.
- 5. "Service" means the “LOTTE HOTELS website” operated by the Company and related services (including mobile and Internet-related services) provided by the Company.
- 6. "LOTTE HOTELS & RESORTS" refers to the physical space or related offline business locations operated by the Company to provide the Services to the User.
- 7. "Membership Services" means the membership benefits (such as member discounts, redemption of accumulated points, and tier benefits) provided by the Company for the membership for which you have agreed to the Terms and Conditions and enrolled. Membership services are subject to the terms and conditions of the applicable Membership.
- 1.The Company shall post the contents of these Terms and Conditions, its name and representative's name, business address (including the address of the place where consumer complaints can be handled), telephone number, fax number, e-mail address, business license number, e-commerce business registration number, and personal information manager on the initial service screen (front page) of the LOTTE HOTELS website so that users can easily recognize them. However, the contents of the Terms and Conditions may be viewed by the User through a connected screen.
- 2.The Company shall provide a separate link screen or pop-up screen so that the User can understand the important contents such as cancellation of subscription, delivery responsibility, and refund conditions among the contents stipulated in the Terms and Conditions before the User agrees to the Terms and Conditions, and request the User's confirmation.
- 3.The Company may revise these Terms and Conditions so long as the revision does not violate relevant laws, including the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, the Framework Act on Electronic Documents and Transactions, the Digital Signature Act, the Act on the Promotion of Information and Communications Network Utilization and Information Protection, the Act on Door-to-Door Sales, the Act on the Framework Act on Consumers.
- 4.If the Company amends these Terms and Conditions, it shall publish them in the "Announcements" section of the LOTTE HOTELS website seven days to one day prior to the effective date, together with the effective date, the reason for the amendment and the current Terms and Conditions. However, if the contents of the Terms and Conditions are changed to the disadvantage of the User, the Company shall notify the User with a grace period of at least 30 days. The Company shall provide a clear comparison of the Terms and Conditions before and after the revision to ensure the Members can easily understand the changes.
- 5.If the Company amends these Terms and Conditions, the amended Terms and Conditions shall apply only to contracts entered into after the effective date, and the provisions of the Terms and Conditions in effect prior to the amendment shall apply to contracts entered into prior to the effective date. However, if a User who has already entered into a contract notifies the Company that he/she wishes to be subject to the provisions of the revised Terms and Conditions within the notice period under Paragraph 4 of the revised Terms and Conditions within the scope of compliance with Paragraph 3 and receives the Company's consent, the provisions of the revised Terms and Conditions shall apply.
- 6. Matters not covered by these Terms and Conditions and their interpretation shall be governed by relevant laws and common commercial practices, such as the Act on Consumer Protection in Electronic Commerce, and the Act on the Regulation of Terms and Conditions, and Consumer Protection Guidelines in Electronic Commerce provided by the Fair Trade Commission.
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1.The Company shall perform the following tasks:
- ① Provide information about goods and services and enter into purchase contracts
- ② Deliver goods or services for which purchase contracts have been made
- ③ Other tasks as determined by the Company
- 2.The Company may change the contents of the goods or services to be provided under a contract to be concluded in the future, if the goods or services are out of stock, or the technical specifications have changed. In this case, the contents of the changed goods and services and the date of provision shall be specified and immediately posted at the place where the contents of the current goods and services are posted.
- 3.If the Company changes the contents of the goods or services it has agreed with the User to provide for reasons such as out-of-stock goods or changes in technical specifications, the Company shall immediately notify the User of the reason in the manner specified in Article 8.
- 1.The Company may temporarily suspend the provision of the Service in the event of maintenance, inspection, replacement or breakdown of information and communication facilities such as computers, interruption of communications, etc.
- 2.The Company may compensate the User or a third party for any damage suffered by the User or a third party as a result of the temporary suspension of the provision of the Service for the reasons set out in Paragraph 1. However, this does not apply if the Company has not acted with intent or negligence.
- 3. In the event that the Company is unable to provide the Service due to a change in its business scope, abandonment of its business, merger of businesses, etc., it shall notify the Users in the manner set forth in Article 8 and compensate the Users on the basis of the terms and conditions originally proposed by the Company. However, if the Company has not communicated the terms of compensation, etc., the Company shall pay the User's Miles or Points in kind or in cash equivalent to their value in the currency used by the Company.
- 1. The User applies for membership by filling out the membership information on the registration form provided by the Company and indicating that he/she agrees to these Terms and Conditions.
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2.The Company shall register the User who has applied for membership in accordance with Paragraph 1 as a member, unless the User falls under any of the following conditions:
- ① If the applicant has previously lost membership pursuant to Article 7, Paragraph 3 of these Terms and Conditions, except for those who have lost membership pursuant to Article 7, Paragraph 3 within 3 years of losing membership and the Company has approved the re-acquisition of membership.
- ② If there are any falsehoods, omissions or errors in the registration form
- ③ If it is deemed to be significantly difficult for the User to register as a member due to the technology of the LOTTE HOTELS website
- 3. Membership is limited to those who are 19 years of age or older, which is the general policy for LOTTE Group family members (if you are under 19 years of age, you must obtain the prior consent of your legal guardian in accordance with Article 4, Paragraph 3 of the Consumer Protection Guidelines when registering and ordering products), and purchases on the LOTTE HOTELS website are available only to members who are 19 years of age or older.
- 4. The membership contract is concluded when the Company's acceptance is received by the Member.
- 5.The Member shall promptly notify the LOTTE HOTELS website of any changes to the Member information registered on the LOTTE HOTELS website or modify the information in accordance with the method prescribed by the LOTTE HOTELS website.
- 6. The Company may allow non-members to purchase goods or services. In such cases, these Terms and Conditions shall apply unless there are separate terms and conditions or special contracts. However, the Company does not provide any services that are available only to Members.
- 1. Members may request the Company to cancel their membership at any time. The Company will process the Member's withdrawal request promptly. If a Member requests cancellation of membership, the request may result in the loss of all of the Member's membership benefits (member discounts, points accumulation and usage, tier benefits, etc.)
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2.If the Member is involved in any of the following activities, the Company may restrict or suspend the Member's membership.
- ① If the Member has provided false information when applying for membership
- ② If the Member fails to pay on time for goods purchased through the LOTTE HOTELS website or any other obligations incurred by the Member in connection with the use of the LOTTE HOTELS website
- ③ If the Member steals another person's ID and password or personal information
- ④ If the Member commits an act that damages or harms the reputation of another person on the LOTTE HOTELS website
- ⑤ If the Member threatens the order of e-commerce by interfering with the use of the LOTTE HOTELS website by third parties
- ⑥ If the Member publishes obscene content on the LOTTE HOTELS website or links to obscene websites
- ⑦ If the Member uses the LOTTE HOTELS website to perform any act that is prohibited by law or by these Terms and Conditions, or that is contrary to public policy
- ⑧ Other cases where the Member intentionally interferes with the operation of the Services.
- 3.After the Company restricts or suspends the membership, the "Company" may terminate the membership if the behavior in Paragraph 2 is repeated more than twice, or if the behavior is not corrected within 30 days.
- 4.If the Company terminates a Member's membership, the Member's registration will be cancelled. In this case, the Member shall be notified and given a period of at least 30 days to defend themselves before the membership registration is canceled.
- 1.When the Company notifies the Member, the notice may be sent to the electronic mail (e-mail) address provided by the Member in advance by agreement with the Company.
- 2.2. In the case of notices to unspecified Members, the Company may replace individual notices with postings on the LOTTE HOTEL website for more than one week. However, individual notices will be sent for matters that have a significant impact on the Member's transactions with the Company.
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1. The User may request a purchase through the LOTTE HOTELS website or system using the following or similar methods, and the Company shall provide the following items in an easily understandable manner when the User requests a purchase. However, if the User is a member, they may be exempt from Subparagraphs 2 to 4.
- ① Searching and selecting goods or services, etc.
- ② Entering their name, address, phone number, e-mail (or mobile phone number), etc.
- ③ Confirming details relating to the Terms and Conditions, services where purchase cancellation rights are restricted, and expenses such as shipping fees and installation fees
- ④ Agreeing to these Terms and Conditions and confirming or expressing refusal to Subparagraph 3 above (e.g., mouse click)
- ⑤ Confirming the Company’s confirmation or purchase request of goods, etc. and other relevant items
- ⑥ Selecting a payment method
- 2.If the Company needs to disclose the User's personal information to a third party, the Company must inform the User accordingly, and obtain the User's consent to the following: the recipient of the personal information, the purpose of the use, the personal information to be disclosed, the period of retention and use by the recipient, the User's right to refuse consent, and any possible disadvantages of refusal. (The same applies if there is a change in the consented matters).
- 3.If the Company delegates the processing of the User's personal data to a third party, it must inform the User of the recipient of the User's personal data and the details of the delegated tasks.
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1.The Company will accept the purchase request as described in Section 9, unless one of the following applies. However, if an contract is concluded with a minor, the Company must inform the minor that they or their legal representative may cancel the contract if consent from the legal representative is not obtained.
- ① If there is false, incorrect or incomplete information in the request
- ② If goods and services prohibited by the Juvenile Protection Act, such as cigarettes and alcohol, are purchased by a minor
- ③ Other cases in which the Company determines that approving the purchase request would severely interfere with its operations or technology.
- 2.The contract shall be considered established when the Company's approval is communicated to the User through the confirmation receipt notification as outlined in Article 12 Paragraph 1.
- 3.The Company’s approval notification must include information such as a confirmation of the User’s purchase request, availability of the item, or correction or cancellation of the purchase request.
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Payment for goods or services purchased through the LOTTE HOTELS website or system may be made by any of the following methods, as available. However, the Company may not impose additional fees related to the User's payment method for the purchase of goods and services.
- ① Various card payment, such as credit cards
- ② Payments using Rewards points or online coupons
- ③ Various wire transfers, such as telephone banking, internet banking, mail banking, etc.
- ④ Online deposit without a bankbook
- ⑤ Payment through digital currencies
- ⑥ Payment through accommodation vouchers issued by the Company (Trevi Club accommodation vouchers, Rewards Platinum accommodation vouchers, integrated accommodation vouchers, etc.)
- ⑦ Payment through a gift certificate approved by the Company or has a contract with the Company
- ⑧ Payment through other electronic payment methods, etc.
- 1.If a User makes a purchase request, the Company shall send a receipt confirmation notification.
- 2. Upon receiving the receipt confirmation notification, if the User identifies any discrepancies with their original purchase request, they may immediately request a change or cancellation of their purchase. The Company must promptly process the User's request before shipping. However, if the payment was already made, it shall follow the relevant regulations in Article 14 Refunds.
- 1.If there is no separate agreement/contract regarding the supply time of the goods, etc. with the User, the Company shall take necessary measures to ship the goods, etc. within seven days of the User's request, including ordering, packaging, and other preparations. However, if the Company has already received all or a portion of the payment for the goods, etc., it must take action within two business days of receiving that payment. The Company shall ensure that the User is informed about the supply procedures and the progress of the goods, etc.
- 2.The Company shall specify the shipping method, the party responsible for paying the shipping fee for each method, and the shipping period associated with the goods purchased by the User. If the Company fails to meet the promised shipping schedule, it shall compensate the User for any resulting damages. However, this shall not apply if the Company proves that it did not act with intent or gross negligence.
- If the Company is unable to provide the goods or services because the requested items are sold out or for any other reason, it must notify the User of the reason promptly. If the Company has already received payment for the goods or services, it must either cancel the contract or issue a refund within three days of receiving the payment, or, if payment was not received in advance, within two days of the occurrence of the reason preventing fulfillment.
- 1.A User who has entered into a contract with the Company for the purchase of goods, etc. may not cancel their purchase within seven days of receiving the receipt confirmation notification.
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2. After a User has received goods, etc., they may return or exchange them if any of the following applies:
- ① If the goods, etc. are damaged or destroyed due to the User's fault (However, if the packaging was damaged solely to inspect the contents of the goods, etc., the purchase may be canceled)
- ② If the value of the goods, etc. is significantly diminished due to the User's usage or partial consumption of the goods
- ③ If the value of the goods, etc. is significantly diminished to the extent that they cannot be resold due to the passage of time
- ④ If the goods, etc. can be duplicated to provide the same performance, and the packaging of the original goods, etc. has been damaged
- 3. In the case of Paragraph 2 Subparagraphs 2 to 4, if the Company did not take measures, such as providing samples or clearly informing the consumer in an easy-to-locate space that the purchase cancellation may be restricted, in advance, the User shall not be restricted from canceling their purchase.
- 4. Notwithstanding the provisions of Paragraphs 1 and 2, if the content of the goods, etc. differs from what was displayed or advertised or does not match the contract, the User may cancel their purchase within three months from the date of receipt of the goods, etc., or within 30 days from the date the User became aware or could have become aware of the discrepancy.
- 1.In the event that the Company receives a return of goods from a User, the Company will refund the amount that has already been paid for the goods within three business days. If the Company delays the refund, it shall pay the User delayed interest, calculated by multiplying the delayed interest rate determined and announced by the Fair Trade Commission by the duration of the delay.
- 2.When the Company processes the refund, if the User has paid for the goods, etc. using a payment method such as a credit card or digital currency, the Company shall promptly request the payment provider to suspend or cancel the transaction for the purchase price of the goods, etc.
- 3. In the event of a purchase cancellation, etc., the User shall bear the cost of returning the supplied goods.The Company shall not impose any penalties or compensation on the User for canceling their purchase. However, if the purchase cancellation is due to the goods differing from what was displayed or advertised or not matching the contract, the Company shall bear the cost of returning the goods.
- 4. If the User paid for the shipping costs to receive the goods, etc., the Company shall clearly indicate who will be responsible for those costs if the purchase is canceled.
- 1.When the Company collects personal information that can identity the User, they must obtain the User's consent beforehand.
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2. The personal information provided by the User may not be used for purposes other than those agreed upon, nor may it be disclosed to third parties, and the Company shall bear all related responsibilities. However, the following cases are excluded.
- ① If separate consent was received from the data subject
- ② If there are special regulations in other laws
- ③ If the data subject or their legal representative is unable to express their intention or if prior consent cannot be obtained due to an unknown address or similar reasons, and it is deemed urgently necessary to protect the life, body, or property interests of the data subject or a third party
- ④ If personal information is provided in a manner that does not allow for the identification of specific individuals, such as for compiling statistics or conducting academic research
- 3.In cases where the Company is required to obtain the User's consent under Paragraph 2, it must provide prior notice of the matters stipulated in the Personal Information Protection Act and other relevant laws, and the User has the right to withdraw this consent at any time.
- 4. The User may request access to their personal information and request correction of any errors in their personal information held by the Company at any time, and the LOTTE HOTELS website is obligated to promptly take the necessary measures.
- 5.To protect personal information, the Company shall limit the number of personal information handlers to a minimum and assume full responsibility for any damages experienced by Users in the event of a loss, theft, leakage, or changes to their personal information due to the Company's negligence.
- 6.The Company or any third party that has received personal information from the Company shall destroy personal information without delay once the purpose of collecting or providing that information has been fulfilled.
- 1.The Company shall not engage in any acts prohibited by law or these Terms and Conditions, nor any acts contrary to public order. The Company shall make its best efforts to continuously and reliably provide goods, etc. in accordance with these Terms and Conditions.
- 2.The Company must make every effort to establish a security system to protect the Users’ personal information (including credit information) so that Users can safely rely on internet services.
- 3.If the Company causes damage to a User by engaging in unfair labeling or advertising with respect to a product or service as defined in Article 3 of the Act on Fair Labeling and Advertising, the Company shall be liable for compensation for such damage.
- 4.The Company shall not send unsolicited commercial e-mails that Users have not agreed to receive.
- 1. The member is responsible for managing their ID and password, except in cases specified in Article 17.
- 2. Members must not allow a third party to use their ID and password.
- 3. If a member becomes aware that their ID and password have been stolen or are being used by a third party, they must immediately notify the Company and follow any instructions provided by the Company.
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Members must not engage in the following activities.
- ① Register false information in an application or change to false information
- ② Steal someone else’s information
- ③ Change the information posted on the LOTTE HOTELS website
- ④ Send or post information (computer programs, etc.) that was not approved by the Company
- ⑤ Other violations of a third party’s copyrights or other intellectual property rights
- ⑥ Other damages to a third party’s reputation or disruption of operations
- ⑦ Share or post information that is a breach of public order, such as obscene or violent messages, videos, audio recordings, etc. on the LOTTE HOTELS website
- ⑧ Other activities that violate the law or are deemed inappropriate by the Company
- 1. When an upper-level mall and a lower-level mall are linked through a method such as a hyperlink (e.g., the hyperlink target includes text, images, or videos), the former is referred to as the "connecting mall (website)" and the latter as the "connected mall (website)."
- 2. If the connecting mall clearly states that it does not guarantee any transactions between Users and the connected mall regarding goods, etc. provided independently by the connected mall on its homepage or in a pop-up that appears when the User accesses the connecting mall, then the connecting mall shall not be liable for such transactions.
- 1.All copyrights and other intellectual property rights regarding the posts on the LOTTE HOTELS website are bound to the Company.
- 2. Users must not use any information obtained through the LOTTE HOTELS website that is subject to the Company's intellectual property rights for profit, or permit third parties to use such information by copying, transmitting, publishing, distributing, broadcasting, or using the information in any other manner without the prior consent of the LOTTE HOTELS website.
- 3.If the LOTTE HOTELS website uses any copyrights bound to a User in accordance with a contract, they must notify the User.
- 1.The Company shall establish and operate a damage compensation processing organization to address legitimate opinions or complaints raised by Users and to provide compensation for any damages incurred.
- 2.The Company shall prioritize processing complaints and opinions submitted by Users. However, if a prompt resolution is not feasible, the User shall be promptly informed of the reason for the delay and the expected timeline for a resolution.
- 3.If a User submits a request for damage relief related to an e-commerce dispute between the Company and the User, the request may be subject to mediation by a dispute resolution agency commissioned by the city/provincial governor or the Fair Trade Commission.
- 1.A lawsuit arising from an e-commerce dispute between the Company and a User shall fall under the exclusive jurisdiction of the local court where the User’s address is located at the time the lawsuit is filed. If the User does not have an address, the local court with jurisdiction over the place of residence shall have jurisdiction. However, if the User's address or place of residence is uncertain at the time of the lawsuit or if the user resides overseas, the suit shall be filed to the competent court in accordance with the Civil Procedure Code.
- 2.The laws of the Republic of Korea shall apply to any e-commerce dispute arising between the Company and a User.
1. These Terms and Conditions shall take effect on December 5, 2024
Previous Online Member Terms and Conditions
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- Select Previous Online Member Terms and Conditions
- Date of change: December 5, 2024
