Terms and Conditions and Policies

• 1. A Customer who wishes to stay at the Hotel may apply for an accommodation reservation to the Hotel, and at that time, the Hotel may request the following from the reserving Customer. Should the Customer decline this request, restrictions may be applied to the accommodation reservation.
  • ① The Customer’s name, date of birth, gender, nationality, address, passport number, contact information, and credit card number to guarantee the reservation, etc.
  • ② Consent to the collection and use of personal information, and provision to third parties
  • ③ Other items the Hotel deems necessary
• 2. The accommodation agreement shall be deemed concluded upon the Hotel’s approval of the Customer’s application for the accommodation reservation.
• 3. Personal information collected during the identification process shall be used strictly for verifying the identity of the Customer, for security management and the fulfillment of legal obligations, and shall be handled in accordance with the Personal Information Protection Act and other relevant laws and regulations.

The Hotel may decline a Customer’s application for an accommodation reservation in the following cases.

• 1. When the Customer requests accommodation that cannot be subject to these Terms and Conditions
• 2. When there are no vacancies
• 3. When it is objectively judged that there is a risk that the Customer may commit acts that violate laws and regulations, public order, or good morals and manners
• 4. When the Customer is clearly judged to be infected with an infectious disease
• 5. When the Customer commits acts that cause harm to other customers or the staff of the Hotel, or has a history of possessing prohibited items (e.g., animals, narcotics, firearms, etc.)
• 6. When the Customer is a minor under the Civil Act and has not reached his/her 19th birthday
• 7. When the Hotel would assume a burden to a greater degree than expected under conventional transactions in order to carry out the accommodation agreement
• 8. When it is judged that the Customer may not be accommodated according to the laws and regulations, etc. of the Republic of Korea
• 9. When there are other justifiable reasons

• 1. The Hotel may request the payment of a deposit upon making an accommodation reservation.
• 2. The deposit described in the preceding Paragraph shall be primarily applied to the cost of the accommodation when the Customer pays such cost. However, if it falls under the provisions of Articles 5 and 6, it shall be primarily applied to cover the cancellation fees or compensation for damages that the Hotel charges the Customer, with any remaining balance refunded to the Customer.
• 3. When the accommodation agreement has been concluded with a deposit paid via credit card instead of cash, the Hotel shall charge the credit card company any cancellation fees or compensation for damages set forth in Articles 5 and 6. In such cases, the Hotel shall inform the Customer of the transaction number, date and time of charge, and the details of the cancellation fee upon the Customer’s request.

• 1. If the Customer cancels the accommodation agreement, in whole or in part, due to the Customer’s circumstances, the Hotel shall charge a cancellation fee as follows. In such cases, the “scheduled date of accommodation” shall refer to each day of accommodation specified in the accommodation agreement. After the accommodation registration pursuant to Article 7 of these Terms and Conditions, it shall refer to accommodation dates that have not yet arrived.
  • ① Individual Accommodation Customers
    • A. If rescinded or terminated before 6:00 PM (hotel local time) one day before the scheduled date of the accommodation: No cancellation fee
    • B. If rescinded or terminated between 6:00 PM and midnight (hotel local time) one day before the scheduled date of the accommodation: 100% of the agreed amount for the first night (referring to the amount agreed upon when the accommodation agreement was established, including room charges and other fees for facility and service usage; the same shall apply hereafter).
    • C. Rescissions or terminations made on the scheduled dates of the accommodation, or in cases where the Customer has not shown up (“no-show”; where there is no registration for accommodation on the scheduled date of the accommodation) 100% of the agreed amount for the first night
    • D. However, since the cancellation and penalty policies of each branch of the Hotel may vary, please make sure to check the individual cancellation policies of each branch.
  • ② Group Accommodation Customers: Subject to the terms set forth in the separate group accommodation agreement
• 2. The cancellation fees under Paragraph 1 shall apply only to accommodation reservations made directly through the Hotel website or the Reservations Department. Other reservations made through local or online travel agencies shall be subject to separate cancellation fee terms and conditions or other agreements made with said travel agencies. Additionally, penalties for a specific hotel informed separately in the reservation menu on the website, or notified by the reservation department, will take precedence.
• 3. The cancellation fee under Paragraph 1 shall not be more than the sum of the agreed-upon amount for the entirety of the scheduled dates of the accommodation, and the different rates of fees shall be charged during peak and off-peak seasons.
• 4. The timing of charging cancellation fees may be subject to change depending on the circumstances of the Hotel. The Customer may request the Hotel to check the related amount ahead of time in order to prevent in advance any confusion regarding the payment of cancellation fees.
• 5. In the case of the above Paragraph, when it is due to non-arrival or delay of public transportation, such as trains or planes, or otherwise objectively recognized reasons not attributable to the individual Customer, no cancellation fees shall be charged.

• 1. The Hotel may rescind or terminate the accommodation agreement even after it has been concluded in the following cases.
  • ① Before the Customer registers for accommodation pursuant to Article 7
    • A. When the information provided pursuant to Article 2, Paragraph 1 is false
    • B. When Paragraph 1, 3, or 8 of Article 3 apply
    • C. When there is a failure to comply with the request for payment of the deposit as prescribed in Article 4
    • D. When the Customer refuses to present valid identification without a justifiable reason, or provides false information
    • E. When the Customer presents forged or altered identification, or uses another person’s identification
  • ② After the Customer has registered for accommodation pursuant to Article 7
    • A. When Paragraph 3 or 8 of Article 3 apply
    • B. When the Customer fails to comply with the rules of use set forth by the Hotel
    • C. When a long-term stay Customer has not complied with requests for payment of charges for use pursuant to Article 8, Paragraph 2
    • D. In other cases, such as when the Customer has violated the laws and regulations of the Republic of Korea, the provisions of these Terms and Conditions, or the provisions set forth in a separate special agreement with the Hotel, and has refused requests for correction from the Hotel, obstructing the normal operation of the Hotel
• 2. When the Hotel rescinds or terminates the accommodation agreement pursuant to this Article, the Hotel may claim compensation for damages suffered by the Hotel from the Customer.

• 1. Registration for accommodation shall be possible from 3:00 PM on the date of the accommodation, but may be subject to change depending on the Hotel circumstances, in which event information shall be provided separately.
• 2. The Customer shall register the following at the front desk as soon as they arrive at the Hotel.
  • A. Matters under Article 2, Paragraph 1
  • B. Valid credit card information for payment of the deposit (which is equivalent to 10% of the total room rate for the entire scheduled dates of the accommodation, but may vary depending on individual Hotel policies. This deposit will be used to cover any unpaid charges arising from the use of the Hotel, other than room charges.)
  • C. Presentation of valid identification and verification of its consistency with the reservation information.
• 3. The Customer shall present valid identification upon check-in, and the Hotel may verify its consistency with the reservation information. The Hotel may refuse accommodation if the Customer refuses to present identification without a justifiable reason, or provides false information.
• 4. For minors, the Hotel shall confirm whether they are accompanied by a guardian and may verify the guardian's consent if a guardian is not present. Accommodation may be restricted for minors whose guardian’s consent cannot be confirmed.
• 5. The Hotel shall charge the deposit after confirming the validity of the credit card under Paragraph 2, Subparagraph B of this Article, and shall cancel the transaction upon check-out.
• 6. When the Customer completes the registration for accommodation pursuant to this Article, the registration for accommodation for the entire period of the accommodation according to the accommodation agreement shall be complete.

• 1. The Customer shall pay the charges for use (referring to the actual amount the Customer must pay, including room costs and charges for using the facilities and services, among others; hereinafter the same shall apply) upon check-out.
• 2. For long-term stay Customers, the Hotel may request payment of charges for use even before check-out, in accordance with conditions set forth in a separate special agreement or when reasonably necessary, and the Customer shall pay the charges for use at the request of the Hotel.
• 3. Acceptable payment methods shall include cash, credit cards, LOTTE HOTELS gift certificates, LOTTE Department Store gift certificates, tourist vouchers, Reward points, and/or other accommodation vouchers issued by LOTTE HOTELS. Personal checks shall not be accepted.
• 4. Customers may check the calculated amount of charges for use one day before the scheduled date of check-out, in order to prevent in advance any confusion regarding the payment of charges for use.
• 5. The Customer shall pay the charges for use after completing the registration of accommodation pursuant to Article 7, even when the Customer has not stayed at the Hotel due to the Customer’s circumstances.

• 1. The Customer shall collect the room keys at the front desk upon registration for accommodation, and return them to the front desk upon check-out, along with payment of charges for use.
• 2. In the event the Customer loses a room key during his/her stay, he/she shall report it to the front desk immediately, and pay the costs for having a replacement made.

• 1. The Hotel’s responsibility for accommodation shall begin from the moment the registration for accommodation is completed at the front desk and end when the Customer pays the charges for use and returns the room key at the front desk to check out.
• 2. The Hotel shall not be liable for any accidents arising from the Customer’s failure to comply with the rules of use set forth by the Hotel and these Terms and Conditions, or any other accidents caused by reasons attributable to the Customer.

• The Customer shall comply with the rules of use set forth by the Hotel.

• 1. The business hours of the Hotel’s ancillary facilities shall be posted separately, and shall be subject to change depending on on-site circumstances.
• 2. The Customer who has difficulty using the ancillary facilities of the Hotel normally because of problems due to health or other reasons, or who hinders other customers’ use of such facilities, may be subject to restrictions in their use of the facilities in whole or in part, and the Hotel shall not be liable for any accidents that occur from the violation of such restrictions.

• 1. The Hotel check-out time shall be, in principle, noon (12:00 PM), but may be subject to change due to on-site circumstances.
• 2. The Customer who has difficulty using the ancillary facilities of the Hotel normally because of problems due to health or other reasons, or who hinders other customers’ use of such facilities, may be subject to restrictions in their use of the facilities in whole or in part, and the Hotel shall not be liable for any accidents that occur from the violation of such restrictions.
  • ① Until 3:00 PM: 30% of the daily room costs (referring to the actual price at which it is sold by the Hotel, and not the agreed daily amount; hereinafter, the same shall apply)
  • ② Until 5:00 PM: 50% of the daily room costs
  • ③ After 5:00 PM: 100% of the daily room costs
• 3. Check-out hours may be subject to change depending on the circumstances of the Hotel. The Customer may check with the Hotel the check-out times and the amount of related charges ahead of time, in order to prevent in advance any confusion regarding the payment of additional charges.

• 1. The provisions of these Terms and Conditions may be amended at any time due to the needs of the Hotel. In addition, if any provision of these Terms and Conditions conflicts with the peremptory norms of the Republic of Korea, the peremptory norms shall prevail. However, even in such cases, the validity of the remaining provisions of the Terms and Conditions shall not be affected.
• 2. The Customer shall be subject to the Terms and Conditions in effect at the time of concluding the accommodation agreement, and any amended Terms and Conditions shall not apply retroactively.

• In the event a dispute arises in connection with the provisions of these Terms and Conditions, it shall be resolved, in principle, by mutual agreement between the Customer and the Hotel. If an agreement cannot be reached, the competent court of jurisdiction shall be designated according to the Civil Procedure Act.