LOTTE HOTELS & RESORTS - Complaint Report (Reporting) - \uAD00\uB9AC\uC790\uC785\uB825\uAC12\uB178\uCD9C

LOTTE HOTELS & RESORTS Complaint Report (Reporting)

File a Report

We accept reports of unethical behavior including staff corruption, verbal or physical abuse, and other legal violations.
In addition, we strive to practice safety management and foster a safe and comfortable work environment through continuous improvement. Our goal is to prevent and eliminate risk factors through reports relating to the safety and health of our employees and customers, including those from partner companies. LOTTE HOTELS & RESORTS is committed to fostering a fair corporate culture and upholding compliance with the law.
Complaint Report for Ethical Management
  • Ethical management violations by staff members (accepting money, favors, or other benefits)
  • Reports from partner companies
  • Suggestions for improving management, etc.
File a Report
Complaint Report for Compliance
  • Violation of laws relating to fair trade (Fair Trade Act, Fair Transactions in Subcontracting Act, Act on Labeling and Advertising of Foods, etc.)
  • Violation of all laws, including anti-corruption laws and regulations
  • Human rights violations, such as sexual harassment and bullying in the workplace
  • Other violations
File a Report
Complaint Report (Reporting)
  • Potential risk factors
  • Near miss
File a Report

Whistleblower Protection

The Complaint Report system is run in a way that enables whistleblowers to file complaints without fear of reprisal. At LOTTE HOTELS we will always strive to manage our business in compliance with the law.
Protected persons
  • Regarding whistleblowers, we will not disclose their identity or any information that may make their identity as a whistleblower known without their consent. In addition, we will hold any information related to the evidence submitted by the whistleblower, information collected regarding the complaint, details that may point to the subject of the complaint, and follow-up outcomes after the complaint is filed, in strict confidence.
  • We will also extend an equal degree of protection as given to whistleblowers to any persons who, in the course of fact-checking regarding the complaint, agree to cooperate with the investigation by giving statements and providing supplementary material.
Protection policy
  • The whistleblower and the details of the complaint are kept strictly confidential. In addition, the Complaint Report system is protected by a safe security system.
  • The complaint is handled by a limited number of people who keep the details strictly confidential.
  • We will take necessary measures such as disciplinary action regarding anyone who divulges personal information relating to the whistleblower, or information that can be used to determine the identity of the whistleblower, to others.
  • If it is recognized that the whistleblower has been subjected to unfair treatment because of the complaint, we will take measures to restore matters to their original state or offer commensurate compensation.
  • Should a person who is himself/herself involved in any unethical or corrupt acts report such matters, we will handle the issue reasonably, allowing for any extenuating circumstances.

Complaint Report Channel

Complaint Report for Ethical Management
LOTTE HOTELS & RESORTS Management Consulting Team
Complaint Report for Compliance
LOTTE HOTELS & RESORTS Compliance Team
Complaint Report for Safety
LOTTE HOTELS & RESORTS Safety Management Team