Membership FAQCheck out various information about LOTTE HOTEL membership.

You can sign up for LOTTE HOTEL REWARDS through both the desktop website and mobile web.

- Desktop Website: Click [Sign Up] at the top of the website and follow the registration process.
p Mobile Web: Select Menu (☰) > [Log In] > [Sign Up] and follow the registration process.

After agreeing to the terms and conditions, completing identity verification, and entering the required information, your membership registration will be completed. You can immediately enjoy exclusive LOTTE HOTEL REWARDS member benefits and start earning points.

You can cancel your membership directly by logging in to the website and navigating to My Page > Edit Membership Information > Membership Withdrawal.
Please note that if you rejoin after withdrawing your membership, you will be registered as a new member. Your previous LOTTE HOTEL REWARDS membership information, hotel stay history, points, coupons, and vouchers will not be restored.
In accordance with the website policy, re-registration may be restricted for up to 10 days following membership withdrawal.

You can update your membership information directly through My Page > Edit Membership Information.
However, ID, email address, date of birth, and gender cannot be changed online. If you need to update any of these details, please send a request to the dedicated LOTTE HOTEL REWARDS email address, and we will review and process the change.
English name can be changed directly by the member once. For any additional changes, please contact the dedicated Rewards email address below.

Email: lottehotelrewards@lotte.net

Each person may only have one LOTTE HOTEL REWARDS membership account.
Please email us your existing membership number with your newly registered membership number or your customer information (English name and phone number), and we’ll assist you in merging your accounts.

LOTTE HOTEL REWARDS: lottehotelrewards@lotte.net

On the Find Rewards Number/ID page, enter your English name and the e-mail you used to register to search.

If you have not received the email, please check your spam folder or check that your email address was entered correctly. If you registered the wrong email address or didn’t receive the email, please send your updated email address to the LOTTE HOTEL REWARDS team, and we’ll assist you.

LOTTE HOTEL REWARDS: lottehotelrewards@lotte.net

When logging in with your LOTTE HOTEL REWARDS account, please enter your LOTTE HOTEL REWARDS Web ID. When logging in with your L.POINT account, please enter your L.POINT Integrated ID and the correct password.
If you have forgotten your ID, please use the [Find Rewards ID] service.

Members who have joined offline must create an ID and password (online account registration). Please sign in after registering your online account below.