Service Academy

These days, hotel management faces a complex, competitive landscape and rapid market changes. To succeed in this environment, strategic investment and specialized expertise are essential. The Owner Program is designed to help hotel management consignment owners who are new to the LOTTE HOTELS & RESORTS brand to succeed by providing up-to-date knowledge and professional insights. Exceptional hotel management starts with professional training and proactive networking. This program equips owners with everything they need to lead their hotels to greater success.

The Hotel Opening Training Program is led by a professional training team from LOTTE HOTELS & RESORTS. This ensures that the owner's team is fully prepared for a successful hotel launch. This program offers comprehensive guidance so that when the owner's staff opens the hotel, each aspect is thoroughly inspected and prepared to deliver exceptional service at all levels. In addition, the training team evaluates the strengths and weaknesses of the hotel service and then sets improvement goals through personalized coaching and detailed feedback immediately after the hotel opening. It provides tailored solutions to ensure a successful launch and help the hotel stabilize its services for long-term success.

The Mobile Learning Program is an online training platform known as the Mobile Learning Lab. It enables students to access LOTTE HOTELS & RESORTS training programs anytime, anywhere, using their mobile devices. The program allows students to learn comfortably in multiple languages. It covers everything from employee onboarding to job tasks and core talent development. In addition, the curriculum of each program is provided as a training kit. This allows each hotel to conduct their own training sessions. The training kit can be easily downloaded from the Mobile Learning Lab.