IntegratedRevisions to Terms of Service
LOTTE HOTEL Rewards Membership Terms of Use Revision Comparison Table
Mon, Mar 7, 2022
LOTTE HOTEL Rewards Membership Terms of Use Revision Comparison Table
In an effort to provide our members with better services,
In an effort to provide our members with better services, we are pleased to inform you
of the revisions in the terms of use LOTTE HOTEL Rewards Membership
as of March 7, 2022.
* Notes of Consideration
- If a LOTTE HOTEL Rewards member has an objection to this revision, he or she may opt to withdraw their membership within one month from the date this notice was received.
| Before | After |
|---|---|
| New | Article 2. Definitions 1. “LOTTE HOTEL REWARDS Member” (“Member”) refers to a customer who has signed up in accordance with the specified registration process, agrees to the Membership terms and conditions, and consents to the collection and use of personal information. 2. “LOTTE HOTEL REWARDS Card” (“Mobile Membership Card”) refers to a mobile card issued by the hotel for successful use of Membership services by Members. 3. “Rewards Points” (“Points”) refers to points awarded to Members based on the accumulation rate set by the hotel for the use of hotel services. Their value shall be defined by the hotel and shall be subject to change based on the revision of these terms and conditions. 4. “Gift Voucher” refers to a service voucher provided to Members once a year. The service vouchers provided vary by Membership level. 5. “Points Voucher” refers to a voucher that Members issue by converting their accumulated points, exclusively through the hotel website. 6. “Qualifying Stay” refers to a stay for which a Member has made a reservation through the hotel website, mobile app, hotel reservation department, etc., details of which are set forth in Section 6. 7. “Qualifying Amount” refers to the amount spent during a qualifying stay by Members that is eligible for points accumulation. It consists of the amount spent in USD on the room rate, hotel food and beverage establishments and room mini bar, excluding taxes and service charges. The applicable exchange rate shall be determined by the hotel and posted on the hotel website. Details are set forth in Sections 6 and 7. 8. “LOTTE DUTY FREE” refers to LOTTE DUTY FREE stores in Korea, and does not include stores in other countries or online Duty Free Shops. 9. “Online Coupon” refers to a coupon issued by the hotel that Members can view on the hotel website or mobile app. Members can use online coupons to receive benefits offered by the hotel for a limited time. 10. “Stamp” refers to a stamp automatically issued to Member accounts via online accumulation during hotel stamp promotions. Members can accumulate stamps and receive benefits. |
| New | Article 12. Online Coupons and Stamps 1. Online coupon features and benefits: Different types of coupons per Membership level offer various benefits that can be enjoyed at each hotel chain. Coupon benefits are subject to change according to the hotel’s policy. Coupon details can be viewed on the hotel website or mobile app. Once issued, coupons can only be redeemed within the period of validity indicated at the time of issue. 2. Stamp features and benefits: Members can earn stamps in their account during hotel stamp promotions. Once promotion requirements are satisfied, they can be exchanged for a variety of coupons and redeemed. Accumulated stamps and coupons are non-transferable. Detailed operational policy, usage, benefits, and validity of stamps are subject to change according to the hotel’s marketing policy. 3. Other services: The hotel may develop and provide additional services to Members. Service provision standards apply as stipulated on the LOTTE Hotels website upon provision of the respective service. |
