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Frequently Asked Questions

Please use the hotel address as the recipient address, but you must enter the name of the building where you’ll be staying and the guest’s name.

Address: 282 Samsan-ro, Nam-gu, Ulsan (44719)
Tel.: +82-52-960-1000
Recipient: LOTTE HOTEL ULSAN 1F Bell Desk, Stay Dates: O/O, OOO (Guest’s Name)

Check-in is at 3:00 PM and check-out is at 12:00 PM.

Yes, we can store your luggage before check-in or after check-out.

Guests may use the parking area free of charge by registering their vehicle.

Enjoy complimentary Wi-Fi throughout the hotel with no password required.


Yes, wheelchairs and strollers are available, kindly make a reservation in advance. (Subject to availability)

Yes, there is a convenience store within walking distance of the hotel.
(CU, GS25, etc.)

The credit card used to make the reservation is only required to secure your booking on the website.
Payments are usually processed after checking in at the hotel. However, the terms may differ depending on the reservation. Please contact the Room Reservation Center if you have any questions.

LOTTE HOTEL ULSAN Room Reservation Center (9:00 AM - 6:00 PM)
- Tel.: 052-960-1000
- E-mail: rsv.hotel.ulsan@lotte.net

Rooms are assigned on the check-in date. The Grand Wheel View room will incur additional fees.

* Your desired room may not be available on the check-in date even with additional fees,
and depending on the room type, some rooms do not have the Grand Wheel View.

Yes, there are rooms available. If you wish to use it, please contact the Room Reservation Center.

LOTTE HOTEL ULSAN Room Reservation Center (9:00 AM - 6:00 PM)
- Tel.: 052-960-1000
- E-mail: rsv.hotel.ulsan@lotte.net

For questions related to rooms at LOTTE HOTEL ULSAN, please contact us through the phone number or e-mail below.

LOTTE HOTEL ULSAN Room Reservation Center (9:00 AM - 6:00 PM)
- Tel.: 052-960-1000
- E-mail: rsv.hotel.ulsan@lotte.net

The front desk is on the first floor.

While you cannot be connected directly to the front desk,
guest services are available 24/7 for any assistance you may require.
- When calling from outside the hotel: Tel. 052-960-1000
- When calling from inside the hotel (room): Extension code “0”

Place the key in the key box at the room entrance to turn on the room lights.

Yes, you may make calls to locations within and outside the hotel using the phone in your room.

- Phone calls within the hotel (free)
* Guest Services: 0
* To call another room in the hotel: 7 + 4-digit room number (e.g., Room 0801 → 70801)

- Making calls outside the hotel (for a fee)
* Domestic calls: 9 + Area code (do not enter 0) + Phone number
* International calls: 9 + 001 + Country code + Phone number (do not enter 0)

* Phone calls to numbers outside the hotel will incur a fee that must be paid upon check-out.
- Domestic calls: Local calls from KRW300/min & Mobile phone calls from KRW520/min
- International calls: Varies by country (region)

As per the hotel policy, all lost and found items are disposed of after six months in storage.
Food and beverage items are disposed of after 24 hours in storage.

Guests who are looking for a lost item can call the hotel main phone number.

* Inquiries: 02-960-1000

Hand wash, shampoo, conditioner, body wash, body lotion and towels are provided in the room.
Disposable toiletries (toothbrush, toothpaste, razor, shaving gel) are not provided, in accordance with our environmental protection policy. You can purchase these items from the mini bar in your room.

The extra bed is a single bed. You may add up to one extra bed to a double room.
Additional charges will apply, and regular bedding cannot be provided additionally.
Bedding in the Ondol room is designed for one person. Additional bedding can be provided at a fee only in Ondol rooms.

They are open from 6:00 AM - 10:00 PM.

You may make restaurant reservations by calling the number below.
You may also make reservations on the restaurant website.

Peninsula: 052-960-4260/4261

Operating Hours: 6:00 AM - 9:30 PM (Swimming Pool 7:00 AM - 6:00 PM), Sundays and Holidays 6:00 AM - 6:00 PM
- Closed on the fourth Sunday of each month
Inquiries: 052-960-4025

Guests aged 18 (high school) or older can enter. Hotel guests can enter free of charge.
You can borrow workout clothes, socks, and shoes upon request.

Hotel guests and fitness members can use the indoor swimming pool free of charge. Minors under 14 years of age must be accompanied by their parents.
Swimming caps are required to use the indoor swimming pool. (Also available to rent)
A swimming cap is required to use the swimming pool. You can rent one upon request.
Swimming tubes, flippers, and other swimming accessories are not permitted.

It is located on the first floor of LOTTE HOTEL ULSAN. You can use the computers and make simple copies and scans.
Meeting rooms are on the 21st floor with a capacity of up to eight people.
There is an hourly charge. You can make reservations at the front desk.