Customer Voice

Enter information about customer

Consultation details

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Chain name * Required fields

* Inquiries regarding LOTTE Resort (Buyeo, Sokcho, Jeju Art Villas) Click

Consultation type * Required fields

Contents * Required fields

※ Regarding complaints filed anonymously, an investigation may not be conducted if the details are not specific and lack factual basis.

Customer information

Name * Required fields

Email * Required fields

Contact * Required fields

Please enter without hyphens.

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Collection of personal data and consent for use (Required)

I Agree I do not agree

I hereby confirm that my personal information below are accurate, and consent to Lotte Hotels & Resorts to collect and use as follows regarding to guest feedback.

1. Collecting items

Required items: Name, E-mail, Telephone number

2. Purpose of Usage and Collection

Personal information are collected to provide information and service.

3. Retention period of personal information

Personal information is retained from the date of consent until two (2) years.
(However, email and contact information will be deleted within a month.)

4. Right to refuse consent and CONSEQUENCES OF REFUSING CONSENT

Refusing to consent to the collection is allowed, but there would be limitation of services.

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