FAQ
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- Yes. Lotte Hotel Busan offers flexible check-out times, subject to availability. Please contact the Front Desk for assistance.
• Standard check-out time: 11:00 AM
• Late check-out availability is subject to the hotel's occupancy on the day of departure
• Additional charges may apply
• Requests should be made at check-in or during your stay through the Front Desk
Late Check-out Charges
• 12:00 PM – 2:00 PM: 30% of the room rate listed on the hotel's website
• 2:00 PM – 5:00 PM: 50% of the room rate listed on the hotel's website
• After 5:00 PM: 100% of the room rate listed on the hotel's website
Contact: Front Desk: +82-51-810-5115
- Yes. EV charging stations are available in both the hotel underground parking garage and the department store outdoor parking area for guest convenience.
Hotel Underground Parking Garage • Fast Chargers (100 kW): B1 Zone, Level B4 (4 units)
• Medium-Speed Chargers (30 kW): B1-B2 Zones, Level B4 (23 units)
Department Store Outdoor Parking Area • Slow Chargers (11 kW): Level 6 (18 units)
Please Note : The department store outdoor parking area is closed from 10:00 PM to 10:00 AM. Vehicle entry and exit are not available during these hours.
- Guest-accessible microwave ovens are not available at the hotel.
However, if you have baby food, medical meals, or other food that requires heating, please dial "0" from your in-room telephone. Our staff will be happy to heat the food and deliver it back to your room.
• Microwaves are not available for direct guest use
• Heating service is available for baby food and special dietary meals
• To request assistance, dial "0" from your room phone
• Service is available 24 hours a day
- No. Vending machines are not available within the hotel. If you need beverages or snacks, we recommend using the products provided in your room’s minibar.
• Minibar items are available for purchase in your guest room
• A price list is provided in the room
• Charges can be settled upon check-out after usage is confirmed
• The same policy applies to mobile check-out services as well
- The golf driving range is open daily from 6:00 AM-9:00 PM. The facility is closed on the fourth Wednesday of each month. Please note that this may be subject to change depending on hotel circumstances.
Please bring your own equipment as golf clubs and gloves are not available to rent. The rate is KRW 32,000 for one period (40 minutes). Hotel guests can enjoy 30% off this rate.
- You are welcome to wear your own workout clothes when using the gym. If you don't have your own, workout clothes and socks are available free of charge at the hotel. Shoes can be rented at a charge of KRW 4,000 per pair.
ㆍ For the safety of guests, if you are wearing anything other than training shoes, such as dress shoes, slippers, or sandals, you cannot enter the gymnasium.
- Bathroom amenities such as shampoo, conditioner, body wash, and shaving cream are available in the sauna in addition to cosmetic products such as toner, lotion, and body lotion.
- Swimsuits are not available for sale, but swim goggles and swim caps are available to purchase.
ㆍSwim goggles: KRW 30,000
ㆍSwim cap: KRW 10,000
- Water activity equipment cannot be brought into the swimming pool.
[However, neck floats for babies are allowed.]
- The sun beds, day beds, couple cabanas, and family cabanas at the Aqua Haven are available to rent at a charge. To see prices and times, please go to the Aqua Haven menu
on the website.
Reservations are not available for convenience facilities. Please pay at the site.
- Please wear a swimsuit or rash guard and a swim cap.
(A swim cap is not required to use the Aqua Haven.)
Guests wearing room slippers, dress shoes, or sneakers cannot enter the swimming pool. Please wear your own slippers to prevent slipping accidents.
- Children aged up to 36 months must wear waterproof diapers, and children with a height of less than 140 cm must wear a life jacket or arm floats. They cannot enter the swimming pool without the required equipment.
(Life jackets and arm floats are available to use free of charge. However, please note that quantities are limited on a first-come, first-served basis.)
- Only Fitness Club members and hotel guests can use the swimming pool and the Aqua Haven.
- Reservations are not required to use the swimming pool and the Aqua Haven. You can visit the information desk on the day of your visit to enjoy the facilities.
- The swimming pool will be open even in rainy weather.
[However, please note that the Aqua Haven may be closed in the event of hazardous conditions such as flying debris, damage to facilities, ice, strong winds, heavy rain, or low temperatures.]
- Guests with tattoos cannot enter the sauna. If you wish to use the swimming pool, the Aqua Haven or gymnasium, please use a pad, sleeves, or rash guard to cover your tattoos.
- The swimming pool admission rates and hours vary by season. For more details, please go to the Swimming Pool menu on the website.
ㆍ Infants and toddlers up to 48 months can enter free of charge.
- The gymnasium is available free of charge (as of July 1, 2025). Hours of operation are from 6:00 AM-10:00 PM.
It is closed on the fourth Wednesday of each month. [Subject to change depending on hotel circumstances.]
- The sauna is available at a charge (as of January 1, 2025). Hours of operation are 6:00 AM-10:00 PM.
It is closed on the fourth Wednesday of each month. [Subject to change depending on hotel circumstances.]
- Please register your vehicle license plate number on the vehicle registration list at the entrance to the event space you are attending. Free parking will be provided for the duration of the event.
- You can access the event space on the third floor using the elevator that connects to the underground parking lot or the escalators and main elevator on the first floor. To reach the 41st and 42nd floors, please use the high-floor elevator after transferring from the main elevator.
- You can choose from a buffet, lunch boxes, Western, Chinese, or Korean cuisine. We will also offer suggestions for the best choice to suit the nature of the event.
- Please call the Event Reservation Office (+82-51-810-6500) for a detailed consultation. Appointments are required for in-person visits.
- Morning events are from 9:00 AM-3:00 PM, afternoon events are from 5:00 PM-10:00 PM, and all-day events are from 9:00 AM-10:00 PM.
For more details on fees for event spaces, please contact the Event Reservation Office (+82-51-810-66500) for information on hourly rates.
- Please make a reservation with the banquet event manager for greater convenience.
- ㆍ The 3th floor : The large Crystal Ballroom, the mid-sized Pearl Room
ㆍ The 41th floor : The mid-sized Emerald and Sapphire Room, Athene Room, Peacock Room
ㆍ The 42th floor : The small event halls (Charlotte Room, Bellevue Room, Astor Room, Berkeley Room, Carlton Room
- We have a total of 11 event spaces: 1 ballroom, 3 medium-sized event halls, and 7 small event halls for smaller events. You can see the specifications of each event space by clicking “Conference” on the website.
- Please call the Event Reservation Office (+82-51-810-6500) and our staff will assist you.
- Yes, there is a corkage fee. It is KRW 100,000 per beverage bottle and KRW 150,000 if the retail price of the beverage is KRW 700,000 or more.
There is a limit of one bottle per table regardless of the beverage type.
- Pets cannot enter the restaurants. We apologize for any inconvenience.
- The breakfast buffet is open from 6:30 AM-10:00 AM at La Seine on the 5th floor.
- Children are not permitted inside the bar even when accompanied by a guardian.
- Yes, you can. To make restaurant reservations, go to the LOTTE HOTEL BUSAN website or call the respective establishment directly.
- Yes, you can. Room service is available from 6:00 AM to 12:00 AM.
For more details, please contact us for assistance at +82-51-810-1000.
- Only mineral water bottles marked “Free” are complimentary. All other beverages will incur a charge.
- 'As part of the “Re:think” campaign, shampoo, conditioner, body wash, and body lotion are available in the room, but disposable products such as toothbrushes, toothpaste, razors, and shaving gel are not provided. These items can be purchased in the mini bar as needed.
- You can use the thermostat installed on the wall to use the air conditioner or heater in your room.
- Rooms are cleaned from 10:00 AM to 5:00 PM. If you need your room cleaned, please press the “MAKE UP” button on the touch pad on the bedside table.
- You can use it.
ㆍ To call another room in the hotel: 7 + 4-digit room number
ㆍ To make a domestic call: 9 + area code + phone number
ㆍ To make an international call: 9 + 001 + country code + phone number
- Charges will apply for local and international calls.
- In general, payments are processed at check-in. If you use any additional services during your stay, you can pay for them upon check-out. Please note that the counters may be busy around 11:00AM due to the large number of guests checking out. Please plan accordingly.
- Windows cannot be opened in a room for safety reasons. We thank you for your understanding.
- Tap the room key on the door. You can open the door when you see a green light.
- Open the door and insert the room key in the key holder to turn on the lights automatically. If the lights still do not turn on, please dial 0 on the phone for assistance.
- The front desk is on the first floor.
Press “FRONT” or “0” on the phone in your room to call the front desk. (Available 24 hours a day)
You can also call the phone number directly at +82-51-810-5116.
- Yes, there are two Deluxe Twin rooms and two Deluxe Double rooms with wheelchair access.
- All hotel rooms have a city view. They are either south facing or north facing, depending on the room type.
- In general, we settle payments in advance at check-in. You can pay with cash or a credit card.
- Yes. Guests staying at the hotel may use the foreign currency exchange service available at the Front Desk for small amounts of cash exchange (foreign currency → Korean Won).
• Major currencies accepted: USD, JPY, and others
• Passport number is required
• For larger transactions, we recommend visiting a bank
In addition, a currency exchange kiosk is located next to Delica-Hans on the 1st floor and is available 24 hours a day.
• Passport required for use of the exchange kiosk
- There is a convenience store near the hotel.
- Yes. Wheelchairs and strollers are available and may be borrowed through the Concierge Desk.
Please note that reservations cannot be made in advance, and rentals are subject to availability. If all units are currently in use, rental service may not be available.
• Wheelchairs and strollers are available for loan
• Advance reservations are not available
• Rentals are subject to availability
Contact: Concierge Desk: +82-51-810-5141
- The hotel does not provide coin-operated washing machines or dryers. However, a paid laundry service is available for guests and can be arranged directly from your room.
If you require express laundry service, please contact us in advance. Your laundry can be collected from and delivered to your room at your preferred time, subject to availability.
• Coin-operated washers and dryers are not available
• Paid laundry service is available for in-room laundry requests
• Express service is available for an additional charge
• Service availability may vary depending on the requested time, so advance inquiry is recommended
Contact: Front Desk: +82-51-810-5115
- Yes. For your convenience, outside food and beverages are permitted in guest rooms. However, consumption of outside food may be restricted in public areas of the hotel.
• Outside food is allowed in guest rooms
• Consumption of outside food is restricted in public areas due to hygiene regulations
• Delivery personnel are not permitted to access guest room floors. Orders should be picked up directly at the 1st Floor Main Entrance or West Entrance
• For detailed regulations, please contact the Front Desk for assistance.
- Pets are not permitted to stay at the hotel.
- Complimentary Wi-Fi is available throughout the hotel.
• Wi-Fi Network (SSID): LOTTE HOTEL
• Password: No password required (Open Network)
- The parking lot may be used free of charge. Please register your license plate number at check-in. Valet service requires an additional charge.
- Yes, the first floor concierge will store it for you.
- [Check-in]
Check-in starts at 3:00 PM.
* Please note that the check-in counter may be busy during peak hours from 2:00PM to 5:00PM. Please plan accordingly.
[Check-out]
Check-out time is 11:00 AM.
- Yes. A 7-Eleven convenience store is located directly across from the hotel's west entrance.
• 7-Eleven Busan Lotte Branch: Across the road from the hotel's west entrance, approximately a 3-minute walk
• Other nearby convenience stores: 7-Eleven Busan Seomyeon Lotte Branch, GS25 Seomyeon Saecheon Branch, etc.
- Please use the hotel address as the recipient address, and provide the name of the guest who is staying at the hotel and the reservation number.
Address: 772 Gaya-daero, Busanjin-gu, Busan (Zip Code: 47285)
Tel.: +82-51-810-5141
Recipient: LOTTE HOTEL BUSAN Concierge (Please provide the name of the guest who is staying at the hotel and the reservation number)
