Home FAQ(Frequently asked questions)

FAQ (Frequently asked questions)

Check-in time is at 15:00 and check-out time is at 11:00.

Please send the address to the hotel, but please make sure to include the date of stay and your name.

Adress : LOTTE HOTEL SEOUL, 30, Eulji-ro, Jung-gu, Seoul, 04533 Korea (04533)
Contact No : +82-2-771-1000
To : LOTTE HOTEL SEOUL 1F Bell Desk, Reservation date : DD / Month / Year, ○○○ (Reservation name)

Yes, luggage can be stored before check-in / after check-out at the Bell Desk.

Yes, free parking is available to staying guests, banquet event and restaurant visiting guests, please kindly claim for vehicle registration to the reception desk related to your purpose of visit (Front/Banquet/Dining.)

You can access complimentary Wi-Fi using "LOTTE HOTEL" signal (no password required.)

Free shuttles are available to Insadong and Namdaemun and advance reservation at the Bell Desk is required.

There are no vending machines in the hotel.

There are no coin-operated washing machines or dryers in the hotel.

Yes, wheelchairs and strollers are available at the Bell Desk, advanced reservation is required and subject to availability.

Yes, there are 2 foreign currency exchange machines (WowPass kiosks).
They are located at the front desk on the 1st floor of the Main Tower and at the elevator entrance on the 15th floor of the Executive Tower.

Yes, complimentary access to the indoor pool is available for staying guests and Fitness Club members.
Children under 14 must be accompanied by a parent or an adult guardian.

Swimming cap is required for indoor pool access.
Swimming cap rental is available at the Fitness club reception.

Yes, there are convenience stores within walking distance. (7-Eleven, CU, GS25, etc.)

Yes, Sulwhasoo Spa is on the 7th floor of the main tower.
For inquiries, please contact Sulwhasoo Spa at +82-2-318-6121.

Yes, there are 2 nursing rooms.
They are located on the 1st floor of the Main Tower, in the Business Center and restaurant 'La Seine(Buffet)'.

Yes, Shinhan Bank is located on the 6th floor of the Main Tower.

The credit card registered when booking on the website is for guarantee purposes only.
Payment is usually made after check-in at the hotel, but this may vary depending on the reservation, so please contact the room reservation department for inquiries.

LOTTE HOTEL SEOUL Room Reservation Department (09:00~18:00 KST)
- Tel : +82-2-759-7311
- E-mail : rsv.hotel.seoul@lotte.net

Yes, there are accessible rooms available.
For further inquiry and request, please contact the Room Reservation Department.

LOTTE HOTEL SEOUL Room Reservation Department (09:00~18:00 KST)
- Tel : +82-2-759-7311
- E-mail : rsv.hotel.seoul@lotte.net

LOTTE HOTEL SEOUL offers the following benefits to guests who celebrate their birthday on the day of their stay: (ID required)
- 20% discount on In-Room Dining and 20% discount on Delica Hans (Bakery) cake purchase

Yes, vehicle service is available with additional charges.
For reservation and inquiry, please email to rentcarseoul@lotte.net

Namsan view could be guaranteed with additional charge if requested in advance.

※ Please note that Namsan view rooms are subject to availability and may not be available to certain room types.

Minors including under 19 who have not passed their birth date, must be accompanied by a parent or legal representative to stay at the hotel.

For inquiries regarding rooms at LOTTE HOTEL SEOUL, please contact the Room Reservation Department.

LOTTE HOTEL SEOUL Room Reservation Department (09:00~18:00 KST)
- Tel : +82-2-759-7311
- E-mail : rsv.hotel.seoul@lotte.net

The Front Desk is located on the 1st floor of the Main Tower and the 15th floor of the Executive Tower.

For assistance, please contact "Guest Service" (available 24-hour)
- External number (calling from outside of the hotel) : Tel. +82-2-771-1000
- Internal number (calling from inside of the hotel or guest rooms) : Dial '0'

For Main Tower, please insert the key into the KEY BOX at the entrance of your room to turn on the power.
For Executive Tower, your room will be automatically powered after entering the room, key insert is not required.

All windows in the Main Tower and Executive Tower are non-openable.

Yes, you can make internal and external calls from your in-room phone.

- Hotel internal calls (free of charge)
* Guest Service : 0
* Calls to other rooms: 7 + 4 digits of the room number (e.g. Room 0801 → 70801)

- External calls (paid)
* Domestic calls: 9 + area code (enter after excluding leading zeros) + phone number
* International calls: 9 + 001 + country code + phone number (enter without leading zeros)

Minibar including drinks in the refrigerator are subject to additioanl charges.
Please refer to the Minibar Menu placed near the Minibar for detailed prices.
*Complimentary 2 bottles of water, coffee, and tea bags are provided daily.
*Toothbrushes, toothpaste and shaving products are available at the Minibar.

Yes, 24-hour In-Room Dining is available.
Available menu varies by time period, please refer to the 'In Room Dining' menu in your room, or on our website (https://www.lottehotel.com/seoul-hotel/en/dining/room-service.html)

To make an order, please call the In-Room Dining by pressing 'In-room Dining' button on the phone in the room.

LOTTE HOTEL SEOUL offers a wide variety of restaurants,
including French, Chinese, Japanese and Korean fine dinings, as well as the upscale buffet restaurant.

For restaurant inquiry and reservation, please call the following numbers :
- Pierre Gagnaire a Seoul (French) : +82-2-317-7181~2
- Mugunghwa (Korean) : +82-2-317-7061~2
- Momoyama (Japanese) : +82-2-317-7031~2
- Toh Lim (Chinese) : +82-2-317-7101~2
- La Sine (Buffet) : +82-2-317-7171~2

Please contact us using the contact information below and we will soon contact you after checking with the manager in charge. (Consultation time : Weekdays 09:00 ~ 18:00 KST)

- Seminar and general banquet inquiries : Tel. +82-2-317-7211~3
- Family banquet inquiries : Tel. +82-2-771-7474 / 9933

LOTTE HOTEL SEOUL's official website > Wedding & Convention > Hotel Convention tab.

- URL : https://www.lottehotel.com/seoul-hotel/en/wedding-conference/banquet-halls.html

Please contact us with information below and our manager will guide you.
The wedding counseling room is open from 09:00 to 18:00 KST and advanced appointment required.

- Wedding Inquiries : Tel. +82-2-771-7474

LOTTE HOTEL SEOUL's official website > Wedding & Convention > Hotel Wedding tab.

- URL : https://www.lottehotel.com/seoul-hotel/en/wedding-conference/hotel-wedding.html

Fitness Club is located on the 4th floor of the Main Tower;
access is limited to staying guests and Fitness Club members.
The facility includes indoor pool (swimming cap required), gym and sauna.
*Please note that access to Sauna is available with an additional charge.
*Fitness Club is closed on the last Monday of every month due to maintenance.

⊙ Fitness Club Sauna Admission Fee Information
⠀ - Sauna : 44,000 KRW (per person)
⠀ - Fee will be exempted to the guests staying in suite rooms,
rooms with Club Lounge/Le Salon/La Cime access or sauna-benefit inclusive rooms.

Located on the 1st floor of the Main Tower.
PC, printing service, postal services (domestic, overseas EMS), meeting rooms reservation is available.

- Business Center Inquiries: Tel. +82-2-771-1000

You can check it on the LOTTE HOTEL SEOUL official website > Facilities tab.

- URL : https://www.lottehotel.com/seoul-hotel/en/facilities.html