FAQ (Frequently Asked Questions)
L7 HONGDAE by LOTTE offers storage at the help desk on the 21st floor exclusively for hotel guests.
Parcel service is not available for luggage items. Parcels can only be mailed in boxes.
Please make sure to write the name on the reservation, the reservation number, and other information when mailing the parcel.
L7 HONGDAE by LOTTE does not currently operate shuttles. We apologize for the inconvenience.
L7 HONGDAE by LOTTE check-in is from 3:00 PM. Check-out is up to 12:00 PM.
L7 HONGDAE by LOTTE offers luggage storage at the help desk on the 21st floor only for hotel guests.
L7 HONGDAE by LOTTE paid parking is available at KRW 10,000 per day. (For hotel guests only)
L7 HONGDAE by LOTTE does not offer this service. We apologize for the inconvenience.
The swimming pool is located on the 22nd floor. It is an outdoor swimming pool and is only open in the summer.
This is a paid facility that is only open to hotel guests. (Adults only)
For more information, please visit the L7 HONGDAE by LOTTE official website. (https://www.lottehotel.com/hongdae-l7)
Internet and Wi-Fi are available in your hotel room free of charge, by connecting to “L7 HONGDAE”. No password is required. (If you require an ethernet cable, you can rent one from the help desk.)
Pets are not permitted in the hotel. We apologize for any inconvenience.
The MAXI BAR vending machine is located at the lounge on the 21st floor.
There is a laundry room for hotel guests on the fifth floor. Coins are required to use the washing machines and dryers.
(Washing machines: KRW 5,000, Dryers: KRW 5,000, Detergent: KRW 1,000 each)
Yes. (Subject to availability. Reservations are required in advance.)
(Reservation office: +82-2-555-8007, front desk: +82-2-2289-1000)
It is located less than 100 m from the hotel.
(There is a CU convenience store located 2 minutes away on foot, turn right at the main gate. Another CU convenience store is located 2 minutes away on foot, turn right at the back gate.)
A currency exchange machine (WOW PASS) is available at the lounge on the 21st floor.
Payment is not required if you prepaid for your reservation on the reservation website.
If you selected to pay on-site during your reservation, full payment for your stay is required at check-in to receive access to your room.
The card used to make the reservation is only required to secure your booking on the website. Your payment will be processed at check-in.
Reservations made through the website may be canceled or changed until 6:00 PM (KST) one day prior to check-in.
If you change or cancel your reservation after the free cancellation period,
you will be liable to pay the equivalent of the first night's stay as a penalty, which will be charged to the credit card used to secure the reservation.
Yes, there are rooms available. Please contact the reservation office for access.
Minors (under 19 years of age) must be accompanied by their parents or legal guardians in order to stay at the hotel.
Only Suites can accommodate extra beds, and additional charges will apply. Please contact the reservation office for more details.
Yes, but additional charges will apply.
For inquiries or to make a reservation, please e-mail rentcarseoul@lotte.net.
Please contact us via the phone number or email address below.
L7 HOTELS by LOTTE Reservation Center (9:00 AM - 6:00 PM)
- Tel.: +82-2-555-8007
- E-mail: rsv.l7.hongdae@lotte.net
The front desk phone number is +82-2-2289-1000. You can also dial “0” from the phone in your room to contact the front desk.
If the lights won’t turn on after you inserted your card key into the wall in the room,
the department in charge will come to your room to check on the issue.
You can use the phone in your room. Please note that any charges for external calls must be settled at the front desk upon check-out.
Internal (free): + 7 (four-digit room number)
External (for a charge): +9 (country code + phone number)
If you are staying two nights or more, the department in charge will clean your room. If you prefer not to have your room cleaned, please contact the front desk or activate the DND button in your room.
You can use the thermostat attached to the wall of your room to adjust the temperature.
The mineral water and welcome drinks in your room are complimentary. (Welcome drinks are offered only once at the beginning your stay.)
We have the Hongdae View and Yeonnam View.
Room service is available from 11:30 AM - 9:00 PM. You may view the menu and place an order by scanning the QR code in your room.
(Number for placing orders from the room: 1031)
L7 HONGDAE by LOTTE 21F The Place: +82-2-2289-1031
L7 HONGDAE by LOTTE 22F Rooftop Bar: +82-2-2289-1037
To make a restaurant reservation, please call during business hours.
For details regarding meeting rooms and making reservations, please check the L7 HONGDAE by LOTTE official website. https://www.lottehotel.com/hongdae-l7/ko/facilities/inquiry.html
Please call the front desk for more details. +82-2-2289-1000
The meeting room is a 66㎡ multi-functional space equipped with a beam projector, electric projection screen and high-speed wired/wireless internet.
The meeting room is at the Blue Roof Lounge on the 21st floor.
You can make a room reservation before using the meeting room. For more details, please call the reservation office.
(Reservation office: +82-2-555-8007)
4 hours: KRW 800,000 / 8 hours: KRW 1,600,000
All rates are subject to 10% tax.
The fitness center is only for hotel guests. It is located on the fifth floor.
The business center is only for hotel guests. It is located in the Blue Roof Lounge on the 21st floor.
(Equipped with two computers and a printer available at a charge.)
The rooftop pool, located on the 22nd floor, is accessible for adults only, and requires an additional fee for entry.
It is open to guests who purchase a swimming pool package or guests who purchase access during their stay.
The swimming pool will remain open in the event of light rain.
(However, the pool may be closed due to certain weather conditions, such as heavy rain or storms.)
The rooftop pool is only for adults and requires an additional fee for access. Minors cannot enter the pool even when accompanied by an adult.
The sun beds and chairs at the rooftop pool may be used for free. The cabanas may be used at a charge.
(Cabana Charge: KRW 30,000)
Please note that there is no swimsuit store. Please make sure to bring your own swimsuit.