FAQ
Search frequently asked questions.
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- The Fitness Center is exclusively for hotel guests. It is located on the 2nd floor and is open from 6:00 AM to 9:00 PM. Please bring your own workout clothes and shoes.
- The Business Center is exclusively for hotel guests and is located inside the Reservations Office on the 11th floor. One PC is available for use, and printing services are offered for a fee: KRW 220 per page for black and white, and KRW 550 per page for color.
For faxing or scanning services, please contact the Front Desk or visit the Business Center on the 11th floor.
- For details regarding meeting rooms and reservation inquiries, please check the official website of L7 CHUNGJANG by LOTTE HOTELS. For inquiries, please contact us at the number below.
Event Hall Reservations (9:00 AM–6:00 PM)
- Tel: +82-62-717-1004
- The Rosemary and Lavender event spaces are ballrooms that cover 364 ㎡ and can accommodate up to 210 guests. These event spaces can be combined and used as one venue or divided into separate areas. The large ballroom is 273 ㎡ and the small event hall is 91 ㎡. When divided, they create two separate rooms that can accommodate meetings for 30 to 50 guests.
- Rosemary Hall is on the 12th floor, and Lavender Hall is on the 13th floor.
- Advance reservations are required prior to using the meeting rooms. Please contact the front desk at +82-62-717-1000 for inquiries.
- We're sorry, but room service is not available.
- Yes, we have a Chinese restaurant (Ban Ri Xian) on the 3rd floor of the hotel. For inquiries, please contact the restaurant using the number below.
Chinese Restaurant (Ban Ri Xian)
- Tel: +82-62-717-1080
- Please contact us at the number below.
Front Desk
- Tel: +82-62-717-1051 to 1053
- The windows can be opened, but for safety reasons, they cannot be fully opened.
- The air conditioning and heating in your room operate through a central HVAC system. If you need temperature adjustments, please contact the front desk.
- Reservations made through the website may be canceled or changed until 6:00 PM (KST) one day prior to check-in.
If your reservation is changed or canceled after the free cancellation deadline, a penalty equivalent to the rate of the first night will be charged.
- Yes, there are accessible rooms available. Please contact the reservation office to book one.
- Minors (under the age of 19) must be accompanied by a parent or legal guardian to stay at the hotel.
- Extra beds are only available for suites and are subject to an additional charge. Please contact the reservation office for more details.
- We’re sorry, but we don’t provide pickup or sending services.
- Please contact us via the phone number or email address below.
Room Reservation Center (9:00 AM–6:00 PM)
- Tel: +82-62-717-1000
- Luggage storage is available at the front desk on the first floor for hotel guests only.
When sending parcels, please include the exact reservation number and the guest name on the reservation so we can store your parcels. If we cannot verify this information, the parcel may be returned to the sender.
- We're sorry, but we don't provide a shuttle service.
- Check-in starts at 3:00 PM, and check-out is up to 11:00 AM.
- Check-in and check-out are available at the front desk in the lobby.
- Yes, luggage storage is available at the front desk on the 1st floor, both before check-in and after check-out.
- Parking is complimentary for hotel guests. You can use the underground parking lot or parking tower at the hotel without prior registration. If you use public parking, please register your vehicle at the front desk when you check-out.
- Wi-Fi is available in all rooms without a password.
- All rooms feature smart TVs, allowing phone mirroring or personal account sign-in to access streaming services. Please make sure to log out before check-out.
- We're sorry, but pets are not permitted at the hotel.
- We’re sorry, but there are no vending machines in the hotel.
Please visit a nearby convenience store for any items you need.
- There are GS25 and 7-Eleven stores within a 3-minute walk from the hotel.
