Guide to mandatory ID verification and request for cooperation at check-in

Lotte Hotel Busan is mandatory to check-in to ensure a safe accommodation environment for customers and to confirm their reservations accurately.

■ To be checked and required documents
• To be checked: Reservation holder himself
• Mandatory documents: valid ID (resident registration card, driver's license, passport, or alien registration card)

■ Purpose of identification
• Protect customer information: Check reservation information and actual guest match
• Prevention of Illegal Staying: Prevention of Surrogate Stay and Illegal Reservations

■ Matters to be noted
• Check-in procedures may be delayed or restricted in case of non-identification of ID or inconsistency in reservation information.
• All presented identification information will be used for identification purposes only and will be processed safely in accordance with the relevant laws and regulations.

We ask for your understanding and cooperation for your smooth and safe hotel use.

Thank you.