FAQ
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- To support environmental sustainability, some disposable items (e.g., toothbrushes, toothpaste) are not provided in-room but are available for purchase at the Seven Eleven convenience store located on the first floor (open 24/7).
· In-room amenities: Shampoo, body wash, hand wash, slippers
· Purchase items: Toothbrush, razor (available at Front Desk or vending machine)
- In addition to your room, the business corner and lobby lounge offer quiet areas for work or laptop use.
· Business corner: Printer and desk access
· Lounge: Cafe-style tables suitable for laptops
- There are 3 electric vehicle charging stations on the 4th basement level.
Front Desk: +82-2-6112-1000
- Our Front Desk can recommend attractions tailored to your interests, including shopping, historical sites, and scenic views.
· Nearby: Myeongdong shopping street, Namsan Cable Car, Cheonggyecheon Stream
· Map or brochure available upon request
- While medication is not provided by the hotel, nearby pharmacies are available. The Front Desk can also assist with basic first-aid items.
· Over-the-counter medication must be purchased externally
· First-aid items such as bandages or ice packs are available
- Taxi and deluxe taxi calls can be arranged through the Front Desk. Service is available even during early morning hours or bad weather.
· No booking fee
· Only real-time dispatch (no advance booking)
Front Desk: +82-2-6112-1000
- Oversized items such as strollers, sports gear, or large suitcases can be stored at the Front Desk.
· Storage recommended until check-out day
· Valuables should not be left for safekeeping
Front Desk: +82-2-6112-1000
- Housekeeping takes place between 9:00 AM and 3:00 PM. Specific time requests may be accommodated depending on availability.
· Timing may vary by room status
· Cleaning skipped when "Do Not Disturb" sign is displayed
Front Desk: +82-2-6112-1000
- Refund eligibility depends on the reservation channel and rate plan. Please confirm with the Front Desk or your booking platform.
· Non-refundable for prepaid or promotional bookings
· OTA bookings subject to their individual policies
Front Desk: +82-2-6112-1000
- Package deliveries can be received and stored upon prior notice and when accompanied by reservation information.
· Advance notice required
· Size and storage duration restrictions may apply
Front Desk: +82-2-6112-1000
- While there is no designated interview space, meeting rooms or lounge areas can be reserved in advance for light use.
· Meeting rooms: Paid reservation required
· Lounge seating: Available during non-peak hours
- Phone chargers (Apple/Samsung-compatible) and adapters are available at the Front Desk on a first-come, first-served basis.
· Chargers and power strips available
· Limited supply; early request recommended
- There are several pharmacies and clinics within a 5-minute walk from the hotel. The Front Desk is available for assistance in emergencies.
· 24-hour pharmacy, internal medicine, and general clinics nearby
· Contact details and directions available upon request
Front Desk: +82-2-6112-1000
- The hotel does not directly operate a courier service, but the Front Desk can assist with basic support such as box purchases or courier contact information.
· Guest-arranged courier pickups only
· Packing materials and guidance available at the Front Desk
- Room upgrades may be available at check-in depending on availability and may require an additional fee.
· Subject to availability on the day of check-in
· Upgrade charges may apply
- Guests staying for an extended period may request customized services such as housekeeping frequency adjustment or laundry guidance.
· Housekeeping and amenity schedules may be adjusted
· Laundry assistance or referrals available
Front Desk: +82-2-6112-1000
- LOTTE City Hotel Myeongdong operates a separate paid laundry service (clothes collection, laundry, and delivery).
For further inquiries, please contact the front desk.
- Each room is supplied with one complimentary pair of disposable slippers per guest. Additional pairs are available at the Front Desk upon request.
· Disposable slippers provided as standard
· Additional pairs available at no extra charge
- Yes. Located on the 2nd floor of LOTTE City Hotel Myeongdong, ‘SAFFRON’ is a Middle Eastern restaurant offering dishes made with halal-certified ingredients.
· Location: 2F, Restaurant SAFFRON
· Hours: 11:30 - 22-30 (Last Order 21:30)
· Serves Middle Eastern, vegetarian, and halal-friendly dishes
Inquiries: +82-2-6112-1054
- LOTTE City Hotel Myeongdong is centrally located, providing easy access to public transportation and major attractions. Myeongdong Station and Euljiro 1-ga Station are within walking distance.
· Euljiro 1-ga Station (Line 2), Exit 1 – 5-minute walk
· Myeongdong Station (Line 4), Exit 5 – 10-minute walk
· Nearby attractions: Gwanghwamun, Dongdaemun, Seoul City Hall, and Namsan
- Please note that the hotel does not have a swimming pool or sauna.
- You can make a reservation and pay at the Angel-in-Us on the first floor of the hotel. Beverages, cookies, and sandwiches are provided.
Snacks will be set up in the meeting room at the requested time. Reservations are required in advance.
- Paid parking is available. Please contact the front desk to use it on the day of your conference.
⊙ 5,000 won per car and 1,000 won per 10 minutes for meeting overtime.
- Conference Room 1 has a lecture-style layout. If you wish to change the layout, please contact the hotel in advance.
Conference Room 2 has a round-table layout. The layout cannot be changed.
- Laptops, microphones, bottled water, and note pads are free of charge.
BeamProject is a paid service for 50,000 won per event.
Please contact the front desk to make a reservation.
- Meeting rooms are available on the second floor.
Inquiries: +82-2-6112-1000 / myeongdongcity.front@lotte.net
⊙ Conference Room 1
Rates(Tax not included): KRW 200,000 for one hour / KRW 650,000 for four hours / KRW 1,200,000 for eight hours
⊙ Conference Room 2
Rates(Tax not included): KRW 100,000 for one hour / KRW 300,000 for four hours / KRW 500,000 for eight hours
- This space is exclusively for guests staying at the hotel and is open 24 hours a day.
* There is a password on the PC. Please ask at the front desk.
Black and white printing: KRW 200 per page
Color printing: KRW 300 per page
- This space is exclusively for guests staying at the hotel. It is open from 6:00 AM to 10:00 PM with free and unlimited use for all hotel guests during their stay.
Please bring your own workout clothes and shoes.
* Only guests aged 18 and above (high school student or older) can enter.
- You can make hotel restaurant reservations by calling the phone numbers below:
* C’cafe Restaurant: +82-2-6112-1090
* Saffron Restaurant: +82-2-6112-1054
- ⊙ C’cafe Restaurant (Buffet)
- Breakfast 6:30 AM – 10:00 AM
Adult: KRW 30,000
Child: KRW 19,700
- Lunch 11:30 AM - 2:00 PM
Adult: KRW 55,000 (weekdays), KRW 65,000 (weekends)
Child: KRW 38,000 (weekdays), KRW 43,000 (weekends)
* Children are from 5 years old (48 months) to 13 years old (elementary school 6th grade).
⊙ Saffron Restaurant (Hallal food)
11:30 AM – 10:00 PM (last order at 8:30 PM)
* C’cafe Restaurant: +82-2-6112-1090
* Saffron Restaurant: +82-2-6112-1054
- The water bottles in the refrigerator, as well as the coffee bags and tea bags, are complimentary.
Complimentary welcome drinks are provided depending on the room type.
- If you accidentally leave any personal items in the hotel, please contact the main hotel phone number for assistance.
* Please let us know your stay dates and room number so that we can assist you in a more timely fashion.
* Inquiries: +82-2-6112-1000
- You can adjust the temperature in your room.
If you set the temperature at least three degrees higher or lower than the current temperature, this will turn on the air conditioning or heating.
Air conditioning is not available during the winter months (December-March).
We recommend closing the sliding door or curtains in the bathroom to maintain the room temperature.
- Rooms are cleaned starting from 9:00 AM. If you do not wish your room to be cleaned, press the “Do not disturb” button and housekeeping will not come into your room.
- ⊙ Room
Two bottles of mineral water, coffee bags and tea bags
⊙ Bathroom
Shampoo, conditioner, body wash, hand wash, body lotion, hair brush, shower cap, hair dryer, bathrobe, towels
* As part of the Re:think campaign to reduce disposable goods, please note that some disposable items may not be provided.
(Items not provided: toothbrush, toothpaste, razor, cotton swabs, cotton balls)
- You may make calls to locations within and outside the hotel using the phone in your room.
To call another room in the hotel: 7 + 4-digit room number (e.g.: Room 709 > 7+0709)
To make a domestic call: 9 + Phone number
To make an international call: 9 + 001 + country code + phone number
* Calls made outside the hotel will incur a call charge. Please settle your payment at check-out.
- Payment for accommodation is completed at check-in.
- Yes, you can open the windows in your room. Please note that they will only open halfway for safety reasons.
- The front desk is on the second floor. Dial “0” from the phone in your room to reach the front desk. (Available 24 hours)
Tel.: +82-2-6112-1000 (for the front desk, press #2)
Email: fd.mdong@lotte.net
- Please be aware that connecting rooms are not available.
- Due to limited quantity, if you need a rental, please make a reservation and request it to the hotel representative number (+82-2-6112-1000).
- Payment for accommodation is completed at check-in.
- Please contact us via the phone number or e-mail address below.
Tel.: +82-2-6112-1000 (for a room reservation, press #1)
Email: rsv.city.mdong@lotte.net
- Minors (under 19 years of age) must be accompanied by their parents or legal guardians in order to stay at the hotel.
- Yes, there are rooms available. Please contact the reservation office for access.
- Reservations made through the website may be canceled or changed until 6:00 PM (KST) one day prior to check-in.
If you change or cancel your reservation after the free cancellation period,
you will be liable to pay the equivalent of the first night's stay as a penalty, which will be charged to the credit card used to secure the reservation.
- The card used to make the reservation is only required to secure your booking on the website. Your payment will be processed at check-in.
- There is a currency exchange machine next to the main entrance inside the hotel on the first floor.
It's open 24 hours a day. You must bring a Passport to use the machine.
You can only exchange foreign currencies into Korean won.
- The hotel is a non-smoking building. You may smoke in the smoking area outside the hotel.
- In the event of rain, you may borrow one free of charge from the Front Desk.
- Ice and purified water dispensers are available on the following floors:
3F, 7F, 10F, 14F, 17F, 20F, 23F, 26F
(In front of room 18 on each floor / room 305 for 3F)
- An ATM machine is located on the first floor.
- A 7-Eleven convenience store is open 24 hours a day on the first floor.
- Wheelchairs and strollers are available.
If you wish to avail of this service, please contact the hotel in advance.
* Please be aware that quantities are limited. If you require a wheelchair or stroller, kindly request this service by calling the main hotel phone number after booking your stay.
(+82-2-6112-1000)
- There is an iron in the multi-purpose room on the third floor.
It may be used for free 24 hours a day.
- There is a microwave in the multi-purpose room on the third floor.
It may be used for free 24 hours a day.
- Washing machines and dryers are available at the coin-operated laundromat on the third floor.
Laundry: KRW 5,000 per cycle
Dry: KRW 5,000 per cycle
Detergent: KRW 1,000
- Availability may vary depending on the hotel circumstances on the day. Please call the main phone number of the hotel.
⊙ Early check-in policy
~ 9:00: 100% of the room rate
09:00-12:00: KRW 110,000
⊙ Late check-out policy
After 13:00: 30% of the room rate
After 15:00: 40% of the room rate
After 16:00: 50% of the room rate
After 17:00: 100% of the room rate
- Please note that pets are not allowed to stay in our hotel rooms.
- Enjoy complimentary Wi-Fi throughout the hotel with no password required.
ID: LotteCityHotel_WiFi
- Yes, you can store your luggage for free at the front desk.
- Check-in is at 3:00 PM and check-out is at 12:00 PM. As of May 1, 2025, the check-out is 11am.
- Free parking period: Up to 10 minutes
Base rate of KRW 3,000 for 30 minutes
KRW 1,000 for each additional 10 minutes
* Hotel guests must register the plate number of their car at the front desk.
Hotel parking fee: KRW 5,000 per day
- The bus stop to board the Incheon Airport limousine bus is a 3-minute walk from the hotel.
Bus number: 6015
Estimated Transit Time: Approximately 1 hour and 20 minutes
Boarding Location: In front of Pine Avenue on Euljiro 2-ga
Rates: KRW 17,000 for adults, KRW 12,000 for children (age 6-12)
- We do not currently offer a shuttle service. We apologize for any inconvenience.
- Please use the hotel address as the recipient, but you must enter your name and stay dates.
Address: LOTTE City Hotel Myeongdong, 362 Samildae-ro, Jung-gu, Seoul (04542)
Tel.: +82-2-6112-1000
Recipient: LOTTE City Hotel Myeongdong Front Desk, Stay Date O/O, OOO (Name on the reservation)
