NOTICE
2025-03-27
Dear Valued Guests,
Thank you for your continued patronage of LOTTE HOTELS & RESORTS.
In order to provide you with better LOTTE HOTEL REWARDS Membership services, we will be conducting a system upgrade.
Please note that the following services may be temporarily unavailable during this period.
Period: Saturday, April 5, 2025 ~ Wednesday, May 7, 2025
| Services | Details |
|---|---|
- Only reservations made through the official website (WEB, APP) can be checked on the official website |
- Other phone reservations, travel agency reservations cannot be checked on the official website → Confirmation by phone through each chain hotel's room reservation department |
- Rewards points conversion not available
|
- Rewards points ↔ L.POINT - Rewards points ↔ CJ points - Rewards points → NAVER PAY points - Rewards points → Asiana mileage ※ From May 8, 2025, CJ points and NAVER PAY points can be converted from a minimum of 3,000 points. |
- Booker points conversion not available |
- Booker points → Rewards points |
| - Rewards points donation not available | - Donation of LH points on My Page → UNICEF |
| - Rewards/Booker voucher issuance not available | - Apply for My Page's My Points voucher - LOTTE HOTELS & RESORTS e-voucher - LOTTE DUTY FREE e-voucher |
| - Rewards/Booker gift voucher issuance not available | - Voucher gifting function → To be replaced with Rewards Points gifting function ※ This service is available only until April 4, 2025. |
| - Customers who signed up for membership on-site cannot register online accounts | - On-site new member new members from April 7 to May 7, 2025, can register online accounts after May 8 |
※ Important information
• The service will be available until Friday, April 4, 2025. If you need to convert Rewards points, make donations, or issue vouchers, please do so in advance.
• From Thursday, May 8, 2025, the service will operate normally through the upgraded system.
• The above schedule is subject to change depending on system conditions.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience.