FAQ
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- Minors under 7 years of age are not allowed in the pool.
Minors between 7 and 14 years of age may only be in the pool when accompanied by their parents.
- The pool is not available for private bookings with full closure.
- The pool is available in the Mandara Spa area, daily from 08:00 to 23:00. Pool area rules:
Minors under 7 years of age are not allowed in the pool area.
Minors between the ages of 7 and 14 years are only allowed in the pool when accompanied by a parent.
- The Pushkin and Charlotte Halls, decorated in classic style and in light colours, with high ceilings and modern built-in equipment, will be an excellent choice for a business event, wedding or private celebration.
- LOTTE HOTEL ST. PETERSBURG offers a 24-hour business centre equipped with a desk, printer and free Wi-fi so you can work efficiently on your business trip.
- The spa area and fitness centre are available to hotel guests on a daily basis.
Mandara Spa consists of 4 rooms, one of which is designed for two persons. Mandara Spa offers a team of first class specialists from Bali.
Access to the aqua zone is open to guests from 08:00 to 23:00. In the fitness centre, Italian Technogym equipment and the attentive attitude of professional instructors will help you achieve your goals and fill your life with energy. Access to the fitness centre is open round the clock.
- For more information, please contact us on the phone number: +7 812 336 10 00.
- For more information, please contact us on the phone number: +7 812 336 10 00.
- For more information, please contact us on the phone number: +7 812 336 10 00.
- For more information, please contact us on the phone number: +7 812 336 10 00.
- For more information, please contact us on the phone number: +7 812 336 10 00.
- For more information, please contact us on the phone number: +7 812 336 10 00.
- For more information, please contact us on the phone number: +7 812 336 10 00.
- For more information, please contact us on the phone number: +7 812 336 10 00.
- To enquire about group accommodation, business events, please contact us by phone number: +7 812 336 10 00.
- Pets are only allowed in the restaurant in a carrier.
- Smoking is prohibited on the premises and in the restaurants.
- Parking is available for restaurant guests at an additional charge. Detailed information by phone: +7 812 336 10 00.
- To book a table in the restaurant you can contact us by phone number: +7 812 336 10 00.
- Breakfast takes place daily in The Lounge restaurant: Monday - Friday (07:00 - 11:00), Saturday - Sunday (07:00 - 12:00).
- Registration in the LOTTE HOTEL REWARDS loyalty programme is available for all hotel guests.
- Children may visit the bar in the presence of their parents.
- You can order food and drinks by phone number: +7 812 336 10 00.
- Room service is available to all guests of the hotel around the clock.
- Streaming services are not available on in-room TVs.
- The use of the minibar is subject to an additional charge.
- The room is fully cleaned daily, as well as turn-down service.
- You can use the phone in your room. Calls to hotel services are free of charge, calls to external numbers are charged extra.
- Payment for accommodation is made at the time of check-in.
- The windows in the rooms are open in ventilation mode only.
- The air conditioning can be controlled using a smart panel located in each room.
- You can contact the front desk by phone number: +7 812 336 10 00.
- Please contact us for any enquiries regarding your booking by email: reservations.spb@lottehotel.ru
- You can pay for Lotte Hotel St. Petersburg services with a qualified gift certificate.
- Room rates are per room.
- When booking a room, you can advise us of your wishes for its location and we will endeavour to meet them.
- The hotel has two rooms equipped for people with disabilities. For more information please contact: +7 812 336 10 00.
- View from the room is available in case the guest books the room category marked ‘City View’. For more information please contact: +7 812 336 10 00.
- Payment for the room is due upon check-in to the hotel.
- Unfortunately our hotel does not have currency exchange machines, but you can always ask our Concierge Service for assistance.
- Information about the nearest convenience stores can be provided by the hotel staff. The nearest shopping mall is Au Pont Rouge, 400 metres from the hotel.
- If required, please ask the staff in the lobby. You can also alert us to the need for a wheelchair in advance at the booking stage.
- You are able to experience professional high-quality dry cleaning, laundry, and tailoring services.
- There are no food and beverage vending machines in the hotel.
- We will gladly welcome you and your pet! However, there are a few rules for accommodation with pets, for more information please call us at +7 812 336 10 00.
- Free high-speed Wi-Fi is available to all hotel guests.
- The hotel provides an underground parking lot for an additional fee. For more information and reservations please call: +7 812 336 10 00.
- You can leave your luggage before check-in and after check-out in the luggage room by contacting the staff in the hotel lobby.
- Dear guests, please note that check-in time is 15:00 and check-out time is 12:00.
- To get to the hotel you can order a transfer by contacting the Lotte Hotel St. Petersburg Concierge Service at +7 906 242-32-23.
- You can send your parcel to the hotel directly if you have a reservation, however we kindly ask that you inform the Guest Relations Department in advance.
