FAQ
Please search for frequently asked questions.
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- Check in time at 2:00 PM and check out time at 12:00 PM.
- We apologize for the inconvenience, but please note that there is no swimwear store located inside the hotel.
- Sunbeds will be available on a first-come, first-served basis, and life jackets can be found at the pool.
- Children under 36 months can enter for free when accompanied by a parent.
- The pool is accessible to all in-house guests. Additionally, outside visitors can purchase a day pass to enjoy the swimming pool facilities.
- Sorry, the pool isnt opened during rainy weather
- Pool is opened from 06:00 AM - 10:00 PM
- Banquet & Conference Room - Hours: 06:00-22:00, with two main areas: second floor with 4 conference rooms and the Garden.
- The business center is situated on the second floor and operates from 8:00 AM to 6:00 PM. If you wish to utilize the facility, kindly ask at our Front Desk for assistance.
- The fitness center is open 24/7. However, please be informed that lockers and saunas are unavailable after 10:00 PM. It is conveniently located across from the swimming pool.
Legend Healing Spa hours are from 11:00 AM to 9:00 PM, with the final reservation for a 60min massage being at 8:00 PM.
- It is possible to sample the wedding menu. Please contact the Event Team at events.saigon@lotte.net or call +84-28-3823 3333 ext: 225 for more details and assistance.
- All banquet rooms are located on the second floor of the hotel. Please contact the Event Team for a site inspection at events.saigon@lotte.net or call tel: +84-28-3823 3333, ext: 225.
- You can choose between a buffet or a set menu for serving.
- Please contact the Event Team at events.saigon@lotte.net or call +84-28-3823 3333 ext: 225 for more details and assistance.
- Please provide the event details to our Event team, and we will gladly help you with a quote.
- Yes, you can book a room before the event.
- All function rooms are located on the second floor, while the Garden for outdoor events is on the ground floor.
- Standard audiovisual (AV) equipment includes the following items: LCD projector, white screen, flipchart with markers, podium, and microphone.
- Please contact the Event Team at events.saigon@lotte.net or call +84-28-3823 3333 ext: 225 for more details and assistance.
- We apologize, pets are not allowed in our restaurants.
- A designated smoking area has been established on the terrace of the Canvas restaurant located on the ground floor.
- Guests who utilize hotel services can enjoy complimentary parking.
For Self-Parking:
Motorbikes: VND 6,000 for four hours
Cars: VND 50,000 for four hours
- Guest can call to our hotline in each restaurant.
Canvas: +84 898 117 989
Ottimo: +84 906 983 183
Legend Lounge: +84 909 361 963
Yoshino: +84-28-3823-3333 Ext. 222
- Breakfast is served from 6:00 AM to 10:00 AM.
- Please visit our website for the latest available offers.
- Yes, children who are accompanied by a parent are welcome to enter our bar.
- Guests can contact our hotline at each restaurant to make reservations. Here are the numbers:
Canvas: +84 898 117 989
Ottimo: +84 906 983 183
Legend Lounge: +84 909 361 963
Yoshino: +84-28-3823-3333 Ext. 222
- Yes, our room service is available 24/7.
- To adjust the air conditioning, please use the control panel located in your room, or feel free to reach out to our Front Desk for assistance.
- Yes, there is a charge for drinks in the refrigerator.
- No, there is not an OTT service available on TV.
- Room cleaning typically occurs daily, but if you prefer not to have your room cleaned, place a "DO NOT DISTURB" sign, and cleaning will be suspended.
- You can use the phone provided in your room.
To make an outside call, press 9 and then enter the desired phone number or contact the operations desk for assistance.
To call another room, press 8, followed by either the room number (3 digits) prefixed by 0 or just the 4-digit room number.
- Please make sure to settle the payment for your room in advance. For more information and assistance, contact our Reservations team.
- We apologize, but the windows in your room cannot be opened.
- You can open the door with a card key, and the door is automatically locked when you close it. It also has a manual secondary lock inside.
- Please use the control panel in your room to turn on the lights in the room.
- If you’re in the hotel, you can simply visit the front desk in person for assistance. If you wish to contact them from your room, please dial extension 135.
- We accept the following types of credit cards: VISA, MasterCard, American Express (AMEX), and JCB.
- We issue regular invoices for guests. If you ask for a tax invoice, please share the details in advance.
- Please contact our Reservations team directly for more details and assistance.
- Yes, in most cases, you can pay with a gift certificate. However, it’s best to check with our Reservations team to confirm the policies regarding gift certificates as payment.
- Room rates will be determined by the total number of guests staying. For further information, please reach out to Reservations directly.
- This request is typically subject to availability upon arrival. Please contact our Front Desk directly for assistance.
- We have two handicap-accessible rooms, and all of our rooms can be accessed by wheelchair.
- The guest rooms offer two main views: a beautiful river view and a stunning city view.
- Please settle the room charge in advance. For more details and assistance, please contact our Reservations department directly.
- We apologize, but the hotel does not have machines for foreign currency exchange. However, foreign currency exchange services are available. Please contact our Front Desk for assistance.
- Yes, there is a convenience store (GS25) located near the hotel.
- Yes, we offer wheelchairs or strollers free of charge.
- We apologize, but the hotel does not have coin laundry machines or dryers. However, laundry services are available. Please contact our Front Desk for assistance.
- We apologize, there are no vending machines located within the hotel. However, a nearby convenience store is available for your convenience.
- We apologize, but pets are not allowed in the hotel.
- Yes, high-speed Wi-Fi is available for free.
- If you are a guest at the hotel, parking is free.
- Yes, you can store your luggage with our concierge before check-in or after check-out.
- It takes approximately 30 minutes by taxi from Tan Son Nhat International Airport to LOTTE HOTEL SAIGON.
We also offer an airport pickup service (with surcharge) for your convenience. For assistance, please send your inquiries to reservation.saigon@lotte.net.
- Yes, you can send it to our hotel address. Please include the name of the person who made the reservation, the reservation number, and a mobile phone number. Before sending, kindly email our front desk at am.saigon@lotte.net. Our address is 2A-4A Ton Duc Thang Street, District 1, Ho Chi Minh City, Vietnam and you can reach us at +84-28-3823 3333
