FAQ
Please search for frequently asked questions.
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- They are located on the 4th floor.
- There is no swimsuit shop in the hotel. Swim caps are available for sale at the convenience store on the second floor.
- Sun beds may be used free of charge. Life jackets are not available to rent.
- The admission fee is KRW 10,000 for guests aged 0 to elementary school, and KRW 20,000 for all guests above this age group.
- The swimming pool is only open to hotel guests and memberships are not available.
- We only have an indoor pool.
- It is open from 8:00 AM - 10:00 PM every day. Break time is from 12:00 PM - 1:00 PM. If necessary, please ask the front desk for swimming pool floats.
- The meeting room is KRW 440,000 for four hours or KRW 770,000 for all-day use. You can make a reservation at the front desk.
- The Business Corner is to the right of the front desk on the second floor. It is open 24 hours a day. There are two desktop computers and a printer.
- It is open from 6:00 AM - 10:00 PM every day. It is free for hotel guests. Workout clothes and shoes are not available to rent. Guests 16 years of age and under may not enter.
- If the parking lot is not full, you can park free of charge from the morning of your check-in date until 3:00 PM on your check-out date.
- It is open 24 hours a day and can accommodate up to 184 vehicles.
- A dedicated hotel parking lot is located on floor B4. Drive in with your car at the front of the hotel.
- Parking in the parking lot is free during your stay. You can park up to two vehicles per room.
- Please contact NARU (+82-2-6009-1090) to make or inquire about a reservation.
- Unfortunately, we do not offer room service.
- Superior Double rooms come equipped with a mini bar that can be used free of charge.
- ID: Connect to LotteCityHotel_Mapo for Wi-Fi.
- You may adjust the temperature using the controller on the wall of your room.
- If you would like your room to be cleaned, press the Make up Room button in your room by 4:00 PM. If you do not wish your room to be cleaned, press the Do Not Disturb button.
- To call another room, press 7 and dial the room number. For calls outside the hotel, press 9 and dial the phone number.
- If the payment method agreed when making the reservation was for payment at the hotel, then payment must be made at check-in.
- The windows in the room cannot be opened for safety reasons.
- Press the DIM button on the control panel in your room to adjust the lights.
- Dial 0 on the telephone to speak to the front desk.
- Rooms are assigned at check-in. If you have any special requests, please let us know in advance. We will do our best to meet your request when assigning rooms.
- Payment for accommodation is completed at check-in.
- Please contact us via the phone number or email address below.
LOTTE City Hotel Reservation Center (9:00 AM - 6:00 PM)
- Tel.: +82-2-555-8007
- E-mail: rsv.city.mapo@lotte.net
- Minors (under 19 years of age) must be accompanied by their parents or legal guardians in order to stay at the hotel.
- Yes, there are rooms available. Please contact the reservation office for access.
- Reservations made through the website may be canceled or changed until 6:00 PM (KST) one day prior to check-in.
If you change or cancel your reservation after the free cancellation period,
you will be liable to pay the equivalent of the first night's stay as a penalty, which will be charged to the credit card used to secure the reservation.
- The card used to make the reservation is only required to secure your booking on the website. Your payment will be processed at check-in.
- A currency exchange machine is available on the second floor.
- A 7-Eleven convenience store is located across from the front desk on the second floor. There is also a LOTTE Supermarket on floor B1.
- We have a wheelchair and stroller available to borrow. However, we only have one of each, so we kindly ask that you call us to inquire if they are available to use.
- The microwave and water purifier are located in front of room 37 on each floor.
- There is no vending machine in the hotel, but there is a self-service 7-Eleven convenience store across from the front desk on the second floor.
- We do not allow pets to stay in the room with you.
- Wi-Fi is available free of charge. You can connect to it from your room. The ID is LotteCityHotel_Mapo with no password.
- We can store your luggage before check-in and after check-out. Please note that you must pick up your luggage by the end of the check-out date.
- Check-in starts at 3:00 PM, and check-out is by 11:00AM.
- Unfortunately, we do not operate a shuttle.
- We can store your luggage after confirming your reservation number and name.
