FAQ
Search frequently asked questions.
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- Reservations can be made for the La Seine Restaurant. Please contact directly or book on OpenTable.
- Unfortunately, the hotel does not offer room service. Please use the restaurant and deli within the hotel grounds for meals.
- Free Wi-fi is available throughout the hotel and within the rooms.
Please connect to the Wi-Fi with the name "LOTTEHOTEL_GUAM" with your device.
There is no password.
For the Tower Wing, each room is equipped with its own Wi-Fi. Select the Wi-Fi labeled "lotte'room number'" and enter the corresponding "lotte'room number'" as the password to connect.
- As an effort to conserve the environment, we will be providing Housekeeping service every other day during your stay. Waste basket, towels and other in-room amenities will be refreshed upon request. Should additional service be required, please feel free to contact Front Desk or Dial 0 from your room.
- Feel free to use the telephones provided in your rooms.
To call other rooms within LOTTE Hotel Guam: press 70 + 3 digit room numbers for room numbers with 3 digits (0372). Press 7 + 4 digit room number for room numbers with 4 digits (1562).
To call a domestic phone number in Guam: press 9 + phone number from area code.
For International calls: press 9 + 010 + country code + phone number
* Please remember call charges apply for all domestic and international calls.
- As a general rule, payment is required upon arrival. If you use additional services during your stay, we will settle the payment at the time of departure.
- Room keys are card-operated. Place the card key on the sensor on the doorknob to unlock the door. The door will then auto-lock when shut.
Please be sure to always bring your room key with you when you go out.
- Yes, you can open the sliding door in your room to enter and exit the balcony area. However, please note that since we are located in a tropical island, if you leave the door open, insects may enter, so please be careful and do not leave the sliding door open.
- Please use the control panel on the wall of the room to adjust the temperature to your preference.
- To turn on the lights in the room, insert the card key into the key case slot next to the room entrance door.
- The front desk is located in the center wing lobby.
Please visit the front desk for any concerns or queries .
Alternatively, you can dial "0" on the phone in your room.
The front desks are open 24 hours a day.
- Yes, however these rooms are based upon availability and must be requested in advance. Depending on the room type or other circumstances of your reservation, we may not be able to fulfill specific requests, so please contact us in advance.
- The tower wing offers ocean views from the 6th floor to the 18th floor. Pool views are located on the 2nd floor.
The island wing offers partial ocean views and no view rooms depending on the room category selected.
Please contact us in advance if you have any specific requests.
- We kindly ask that you pay for your stay fee when you check in.
We accept payment via cash or all major credit cards.
- No, there are no foreign currency exchange machines in the hotel.
- Yes, there is a convenience store inside the hotel. It is conveniently located near the front desk.
- Wheelchairs and strollers are available, but may only be used inside the hotel.
Numbers are limited, please inform the information desk or front desk if you wish to make use of these.
- In-house guests can access the complimentary laundry machines and dryers, which are available 24 hours a day.
Laundry detergent is not provided.
The Laundry Facility will convert to card payment operation service effective June .
Please keep this in mind when using the laundry facility.
Do not leave card behind as we will not be responsible for lost/stolen cards.
- Yes. An ice machine is available at the Lounge & Deli, located on the 5th floor in the lobby area.
- There are no vending machines available.
- Unfortunately, we do not allow pets in the hotel.
- Free Wi-fi is available throughout the hotel and within the rooms.
Please connect to the Wi-Fi with the name "LOTTEHOTEL_GUAM" with your device.
There is no password.
For the Tower Wing, each room is equipped with its own Wi-Fi. Select the Wi-Fi labeled "lotte'room number'" and enter the corresponding "lotte'room number'" as the password to connect.
- The pool is an outdoor pool and located on 2F Tower Wing. It is open from 9:00am ~ 8:00pm. It is free for all in-house guests only.
- The parking lot may be used free of charge.
- You may leave your luggage with the front desk before check-in and after check-out.
- Standard check-in time is 15:00
Standard check-out time is 12:00
- No, this service is not available.
