FAQ
Please search for frequently asked questions.
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- We do not have a swimming pool.
- Please call us for information about how to reserve a meeting room. (+82-2-6116-1000)
- You may use a computer and print documents for a fee (KRW 200 per page) at the Business Corner.
- Yes. The Fitness Center is open exclusively to hotel guests and is free of charge.
Please bring your own workout clothes and shoes.
- KRW 29,000 per adult / KRW 21,900 per child Prices include 10% VAT.
- Yes, it is a buffet (except for lunch/dinner).
- It is from 6:30 AM - 11:00 AM (last order 10:30 AM).
- The phone number is +82-2-6116-1090/1091.
- We do not currently offer room service.
- Yes, you can. The rates are KRW 33,000 (tax included) per night.
- Yes, it is available for free (subject to availability).
- There are no extra beds.
- They are combined as the LOTTE Mall parking lot.
- Two bottles of complimentary mineral water are provided daily in the refrigerator.
- Yes. Enjoy complimentary Wi-Fi throughout the hotel with no password required.
- You can use the thermostat on the wall.
Press the ON button and set the temperature, and the air conditioner/heater will work automatically to reach the desired temperature.
- Housekeeping comes daily. However, if you do not require housekeeping services, please press the Do Not Disturb (red) button on the wall.
- Yes. To make external phone calls, please dial "9" first, followed by the phone number. (Charges apply)
- Yes. However, for your safety, room windows are designed for ventilation and can only be opened up to 10 cm.
- To turn on the room lights, insert the card key in the slot on the wall at the room entrance.
You can adjust it using the menu on the phone.
- Our main phone number is +82-2-6116-1000.
To call the front desk, please press “0” on the phone in your room.
(Available 24 hours a day)
- Rooms with wheelchair access are available. Please contact the reservation office for access.
- Available room views are the LOTTE Mall view and Airport view.
- In general, you must pay for your stay at check-in.
(If you are using mobile check-in, you can pre-pay for your stay prior to checking in.)
- Please contact us via the phone number or email address below.
LOTTE City Hotel Reservation Center (9:00 AM - 6:00 PM)
- Tel.: +82-2-555-8007
- E-mail: rsv.city.mapo@lotte.net
- Minors (under 19 years of age) must be accompanied by their parents or legal guardians in order to stay at the hotel.
- Reservations made through the website may be canceled or changed until 6:00 PM (KST) one day prior to check-in.
If you change or cancel your reservation after the free cancellation period,
you will be liable to pay the equivalent of the first night's stay as a penalty, which will be charged to the credit card used to secure the reservation.
- The card used to make the reservation is only required to secure your booking on the website. Your payment will be processed at check-in.
- The maximum daily rate is KRW 25,000 for parking up to 24 hours.
- Yes, you can. You can park anywhere in the underground parking at the LOTTE Mall.
- You can board at Bus Stop No. 7 on the first floor of the international flight terminal at Gimpo Airport.
- It takes about 40 minutes by taxi. It takes about one hour by public transportation (bus or subway).
- Starting from 5:00 AM, it will take approximately 10 minutes if you walk through floor GF of the LOTTE Mall.
- Yes, it is possible using floor GF of the LOTTE Mall starting from 5:00 AM. It will take about 10 - 15 minutes.
- They are L16 - L17 on P1, Q25 - Q27 on P2, R26, and Q35-37 on P3.
- Yes, it is available.
Floor P1, N15 - N19
Floor P1, A15 Tesla charging station (A16, K12 regular electric vehicles)
Floor P2, L27 Green car charging station (G29 regular vehicles excluding green cars)
- Yes, it is located on the first floor, and it is available 24 hours a day.
- All areas in the hotel, including the hotel rooms, are strictly non-smoking. (A penalty will be charged per night for any violation of this policy.)
- Yes. It is located on the first floor. There will be a staff member on-site to help you until midnight, and it will be self-service from midnight to 6:00 AM. You cannot purchase alcohol or cigarettes from midnight to 6:00 AM.
- Yes. Wheelchairs and strollers can be borrowed at the front desk on the first floor. (Because we only have one of each available, we kindly ask that you make a reservation in advance.)
- Yes. The coin laundromat is on the second floor of the hotel. (Available 24 hours)
Washing machine KRW 5,000, dryer KRW 5,000, detergent KRW 1,000
- No, there is no separate vending machine in the hotel.
- Please note that pets are not allowed to stay in our hotel rooms.
- Yes. Enjoy complimentary Wi-Fi throughout the hotel with no password required.
- We do not have a spa.
- It is free for guests using the hotel or restaurant. (Vehicles must be registered at the front desk after parking.)
- Yes, luggage can be stored at the front desk (1F).
- Check-in is at 3:00 PM and check-out is at 11:00 AM.
- We do not currently offer a shuttle service.
- Please use the hotel address as the recipient, but you must enter your name and stay dates. (Must call the front desk in advance)
Address: LOTTE City Hotel Gimpo Airport, 38 Haneul-gil, Gangseo-gu, Seoul
Tel.: +82-2-6116-1000
Recipient: OOO (Name of person who made the reservation)
