FAQ
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- The hours of use are divided into half-day or all-day options. Half-day sessions are available either in the morning or the evening. Please check the time slots below.
Half-day (morning): 10:00 AM – 3:00 PM
Half-day (evening): 5:00 PM – 10:00 PM
All-day: 10:00 AM – 10:00 PM
For more details regarding our event spaces, please contact us at +82-42-333-1057.
- Both event spaces at the hotel can be used for weddings.
The main Crystal Ballroom can accommodate up to 170 guests. The second event space, the Ruby Room, can accommodate up to 100 guests (live-stream of the wedding on a screen). In total, the maximum capacity is 270 guests.
For more details regarding our event spaces, please contact us at +82-42-333-1057.
- The maximum capacity for event spaces varies depending on the table setup.
Please refer to the following for maximum guest capacities based on typical table setups.
Crystal Ballroom: Up to 240 people with round tables / Up to 250 people with lecture-style tables
Ruby Room: Up to 60 people with round tables / Up to 60 people with lecture-style tables
For more details regarding our event spaces, please contact us at +82-42-333-1057.
- For more details regarding our event spaces, please contact us at +82-42-333-1057.
- For more details regarding our event spaces, please contact us at +82-42-333-1057.
- For more details regarding our event spaces, please contact us at +82-42-333-1057.
- For more details regarding our event spaces, please contact us at +82-42-333-1057.
- For more details regarding our event spaces, please contact us at +82-42-333-1057.
- For more details regarding our event spaces, please contact us at +82-42-333-1057.
- The hotel has two event spaces, and both are located on the first floor.
- For more details regarding our event spaces, please contact us at +82-42-333-1057.
- The main phone number for banquets and weddings is +82-42-333-1057.
- For more details, please contact us at +82-42-333-1077/1078.
- We highly recommend making reservations in advance for your convenience.
- For questions regarding room service, please contact the hotel.
- Electric vehicle charging stations are available on Floor B1.
- ・ Rental fee: For a charge
For more information regarding banquets and meeting rooms, please contact us at +82-42-333-1057.
- The business corner is located on the first floor. There are two desktop computers, a printer, fax machine, and various office supplies. It is open 24 hours a day.
・ Desktop: Free of charge
・ Printer, fax machine: For a charge
- The fitness center is exclusively for hotel guests, located on the second floor, and is open 24 hours a day.
The facilities include a shower room, changing room, and personal lockers. Please bring your own workout clothes and sneakers.
- The refrigerator in the room is a mini refrigerator and can only store small beverages and snacks.
- Baby cradles, toddler beds, and bed guards are available free of charge.
However, please be aware that quantities are limited. If you require any such items, kindly make a request in advance after booking your stay.
- Rental services are available for your convenience.
During your stay, we provide items free of charge that are easy to forget but absolutely necessary.
・ Power strip
・ Portable charger
・ Adapters (220 V - 110 V)
・ Wine glasses, corkscrew
* These items are limited in quantity and may run out early depending on daily circumstances.
* You can request and return items at the front desk.
* You may be charged for lost or damaged items.
- Some rooms are equipped with a smart TV. We can also provide an HDMI-C cable or Chromecast device free of charge.
However, please be aware that quantities are limited. Kindly make a request in advance after booking your stay.
- If you accidentally leave any personal items in the hotel, please contact the main hotel phone number for assistance.
Only the person who made the reservation or the person registered at check-in can make a request. For faster assistance, please provide your stay dates or room number.
- You can set a wake-up call on the phone in your room, or you can request a call from the front desk.
- Extra beds are not available.
- Our hotel does not store food or offer food delivery services.
If necessary, please pick up your food outside the hotel.
However, if any food contamination occurs in the room, you may incur additional charges.
- Please use the laundry request form and envelope in the closet, and request a service based on the pick-up time.
* Weekends and holidays: Laundry pick-up and delivery not available
- The ice maker is located between Rooms 15 and 16 on every odd-numbered floor.
- ・ Room
Two bottles of complimentary mineral water per day, tea, coffee + tea bags, slippers, kettle, safe
・ Bathroom
Bidet, bathtub, bathrobe, shower cap, sponge, hair dryer
* As part of the Re:think campaign to reduce disposable goods, please note that some disposable items may not be provided.
• Shampoo, conditioner, shower gel, lotion, hand wash - Multipurpose bottle provided
• Items not provided: Toothbrush, toothpaste, razor, shaving gel
- The Hollywood Double (bed size: width 2.2 m (1.1 m x 2) * length (2 m))
is two single beds combined in one. It is 1.5 times wider than a typical double bed.
It offers added comfort for customers who require more space or families with young children.
- Two bottles of complimentary mineral water are provided for every day of your stay.
- We offer complimentary Wi-Fi service. (ID: LottecityhotelDaejeon, PW: No password required)
If you need an Ethernet cable, please contact the front desk.
- Based on the season, the cooling/heating system operates through the central control system.
You may adjust the temperature using the controller on the wall of your room. After setting the temperature, the current temperature will be shown automatically.
- Housekeeping takes place in sequential order from 9:00 AM - 4:00 PM.
The exact housekeeping time cannot be scheduled. If you require a specific time for housekeeping, please contact the front desk.
As part of our efforts to protect the environment, we only change sheets every three days. However, if you require your sheets to be changed more frequently, then you can make a separate request.
If you do not wish your room to be cleaned, use the wall controller and press the “Do Not Disturb” button.
- You may make calls to locations within and outside the hotel using the phone in your room.
・ Phone calls between rooms [7 + 4-digit room number]: Free of charge
・ Phone calls within Korea [9 + phone number]: For a charge
・ International phone calls [9 + 001 + country code + phone number]: For a charge
* Calls made to numbers outside the hotel will incur a call charge. Please pay at check-out.
- Payment for your stay occurs at check-in.
If prepayment is required, we will provide instructions on how to proceed with a visit or deposit.
- Some windows may be opened. When opening the window, insects may enter the room, so please make sure to close the screen.
- After tagging your card key on the key box, turn the handle to open the door. Simply shut the door to close it.
- Insert your card key in the room, and use the controller in the room to adjust.
- If you need help or information, press 0 on the phone in your room to contact a staff member.
* Front Desk: 1F, 24 hours a day
- Minors (under 19 years of age) must be accompanied by their parents or legal guardians in order to stay at the hotel.
- Please contact us via the phone number or email address below.
LOTTE City Hotel Reservation Center (9:00 AM - 6:00 PM)
- Tel.: +82-2-771-1004
- E-mail: rsv.city.daejeon@lotte.net
- Rooms are assigned based on room availability on the check-in date and cannot be assigned in advance.
If you have any special requests regarding your room, please contact the hotel in advance.
Due to hotel operations, however, we cannot guarantee that you will receive your desired room.
- ・ Location: 18F C'cafe
・ Time: 6:30 AM – 10:00 AM
・ Prices:
Adult: Regular price KRW 30,000 / Discounted price for advance reservations KRW 23,000
Child: Regular price KRW 22,000 / Discounted price for advance reservations KRW 18,000 (5 - 12 years old)
* For advance reservations, please visit the front desk at least one day prior to the intended day of use.
* Advance reservations cannot be canceled or refunded on the day of the reservation.
* Busy hours: 8:00 AM - 10:00 AM / Last entry: 9:30 PM
- Reservations made through the website may be canceled or changed until 6:00 PM (KST) one day prior to check-in.
If you change or cancel your reservation after the free cancellation period,
you will be liable to pay the equivalent of the first night's stay as a penalty, which will be charged to the credit card used to secure the reservation.
- Only the person who made the reservation can check in.
If they are unable to check in, then please make sure that the person who checks in presents the reservation confirmation. Also, please contact the hotel in advance and let us know the name of the person who made the reservation and the guest who will be staying at the hotel.
Please note there may be restrictions depending on the reservation.
- Rooms with convenience facilities are available for guests with disabilities. Please contact the hotel in advance.
- The view (city view/river view) may be different depending on the room type. Rooms with a river view will incur an additional charge (KRW 20,000 + VAT).
- The card used to make the reservation is only required to secure your booking on the website. Your payment will be processed at check-in.
- All rooms are non-smoking rooms. Please only smoke outside the hotel premises.
There is a smoking booth on the right side of the main gate.
If you are found to be smoking in the room, a penalty will be charged for room cleaning, and the fire alarm may go off.
- Microwaves are not available for guest use.
If you need to heat up baby food or special food for patient care, please contact the hotel.
- In accordance with Article 29 of the Juvenile Protection Act, (Prohibition of Hiring Youths and Access Restriction, etc.) minors (under the age of 19) cannot stay at our establishment.
Minors (under 19 years of age) must be accompanied by their parents or legal guardians in order to stay at the hotel.
- You can find more detailed information on the Daejeon tourism website (daejeontour.co.kr).
- It is located nearby, across the street from the hotel. (3-minute walking distance)
- There is an ATM on the first floor.
- A foreign currency exchange machine is available on the first floor.
- A 24-hour convenience store is located in the building across the street. (1-minute walking distance)
- We have wheelchairs that can be used at the hotel.
Quantities are limited. If you wish to avail of this service, please contact the hotel in advance.
Unfortunately, we do not have baby strollers available.
- The coin laundromat on the second floor is open 24 hours a day.
・Equipped with washing machines, dryers, detergent vending machine, steam iron, and ironing board
- Please use the City Express (vending machine) on the first floor. You can purchase light snacks, beverages, and disposable items.
- We love pets, but we don’t allow them to stay at our hotel so we can offer a comfortable environment for all guests.
However, service dogs with a “service dog” patch in accordance with Article 36, Paragraph 3 of the Act on Welfare of Persons With Disabilities may enter the premises.
- Enjoy complimentary Wi-Fi throughout the hotel with no password required.
(ID: LottecityhotelDaejeon, PW: No password required)
- Parking is available for one car per room.
Parking spaces are provided on a first-come, first-served basis at check-in. Parking cannot be reserved in advanced and there are no assigned spaces.
If the parking lot is full, you will not be able to park. We highly recommend that our guests use public transportation.
* Nearby paid parking lots (cost paid by the guest): Daejeon Expo Science Park parking lot, 3-1 Doryong-dong
- The front desk on the first floor offers luggage storage services.
- There are kiosks on the first floor for easy check-in and check-out.
However, this service may be limited depending on how you made your reservation.
- Check-in starts at 3:00 PM and check-out is until 11:00 AM.
However, guests with special benefits, such as late check-in, will be eligible for the check-in/check-out times specified in their promotion.
If you need the time to be adjusted, please contact us in advance. You may incur a fee for this.
- There are no shuttles available.
- 1. Please use the luggage delivery service at the travel lounge located near Daejeon Station.
* Daejeon Travel Lounge: 187-1 Jungang-ro, Dong-gu, Tel.: +82-42-226-8410
2. After contacting the hotel in advance, send it to us via prepaid parcel or courier service to use the storage service.
Please use the hotel address as the recipient, but you must enter your name and stay dates.
