LOTTE HOTEL BUSAN collects the minimum amount of personal information required for service provision.
In order to provide the following services, we collect the minimum amount of personal information through our website or using a paper form when customers sign up for membership or use a service.

Data subjects without a membership may use certain features, such as hotel search and viewing articles, as members do.
When a data subject signs up for membership to use a personalized or membership service, such as membership rate reservation, LOTTE HOTEL BUSAN shall collect the minimum amount of personal information required for service use.

The personal information LOTTE HOTEL BUSAN collects from data subjects at the time they sign up for membership online (Rewards membership) is as follows:

• “Name (English), country, date of birth, contact information, e-mail, ID, and password” are required information. If a data subject is under 19 years of age, he or she may not sign up for membership.

The methods we use to collect personal information are as follows.

• When collecting personal information we obtain an informed consent from the user in advance, using the following methods.
  • - Collecting information directly entered by the user who consents to the collection of personal information when signing up for membership or to use a service.
  • - Personal information may be provided by our service provider partners or an organization, etc.
  • - Information collection via websites, app pages, fax, phone, etc. in the course of service consultation.
  • - Information collection from those participating in online and offline promotional events, etc.
  • - Collecting information on payments and points transactions, etc. generated during service use

The personal information collected from a data subject during service use is as follows.

• Additional personal information may be collected, limited to the data subject of the relevant service, such as individual service usage, event entries, etc., within LOTTE HOTEL BUSAN.
  When collecting personal information, we inform the customer of the “items of personal information collected,” the “purpose of the collection and use of personal information,” the “duration of retention of personal information,” and “the right to refuse collection and disadvantages that result from refusing,” and ask for consent at the time of collecting said personal information.

Personal Information Collected from Online Services

※ During service use, IP addresses, cookies, records on service use, and visit history, etc., may be automatically generated and collected.

Collection and Use of Behavior Data

Information and Functionality Access Privileges in Mobile Devices

The Company accesses information and functionalities on the user's mobile device for mobile app services.
We notify and obtain the user's consent regarding required/optional access privileges when the app is first executed. Consent regarding optional access privileges may be obtained separately upon using a service that utilizes such access privileges.
For optional access privileges, the method of obtaining consent may vary depending on the iOS or Android OS version. App service usage is not restricted even if users do not agree to access privileges.

Personal Information Collected Offline

We use the minimum amount of personal information as described below on our website, in our individual membership programs, etc. during the membership sign-up process and service use.

• - Personal identification, checking the intention to sign up for membership, identity and age verification, prevention of misuse, membership management
  　· Verification of whether a child is under 14 years of age, or verification of personal identification at the time a legal representative exercises his/her rights
  　(In principle, LOTTE HOTEL BUSAN does not collect any personal information from children under 14 years of age.)
• - Provision of services, handling inquiries or complaints, and delivery of notifications
• - Personal identification, purchases and payments, and product and service delivery required for provision of a paid service
• - Used for marketing and promotion purposes, such as providing information on events, opportunities for participation, and advertisement information
• - Provision of existing services such as content (including advertisements), and recommending personalized content based on the user’s demographic characteristics, interests, preferences, and expectations
• - Used for service improvement, as in the case of service usage records, access frequency, statistics on service usage, and customer satisfaction.
• - Prevention of and sanctions against activities that interfere with the smooth operation of the service (including theft and fraudulent use of the account)

LOTTE HOTEL BUSAN does not provide personal information of a data subject to a third party without his/her consent, or except as required by law.

Personal information is provided as follows for service partnership.

LOTTE HOTEL BUSAN does not provide personal information to a third party without prior consent from the data subject. However, if the data subject has consented to the provision of personal information for the purpose of using the services of chain LOTTE Hotels, partner companies, etc., personal information is provided to third parties.

Provision for Partnerships when Using Services

Provision to Third Parties when Transferring Personal Information Overseas

In order to provide better service, we have some of our work carried out by third party service providers.

LOTTE HOTEL BUSAN consigns some of the tasks necessary to provide services to third party service providers and defines/manages/supervises matters that are necessary for them to process personal information safely, in accordance with the Personal Information Protection Act.
If not using the services related to the work outsourced to contractors, the customer’s personal information is not provided to the contractor.

Personal Information Consignment Company

The personal data processing work handled by overseas corporations is as follows.

LOTTE HOTEL BUSAN consigns data storage and operation services to overseas corporations for more convenient customer service.
You may refuse to allow your personal information to be handled by overseas corporations, and if you choose to do so, your service use may be restricted.

Overseas Transfer of Personal Information

In principle, LOTTE HOTEL BUSAN immediately discards personal information when a member deletes their account. However, in the event that separate consent is obtained for the retention period for personal information by the data subject, as in the case of Section 1 (Collection of Personal Information) above, or if we are legally obligated to keep personal information for a certain period, we shall keep it securely for said period.

Personal information for which the purpose of collection and use has been achieved, such as membership withdrawal, service termination, and the maturity of the personal information retention period agreed upon by the data subject, is destroyed in a manner that does not allow the information to be reproduced.
Information that is legally obligated to be retained for a certain period is also destroyed in a manner that does not allow its reproduction, without delay after the expiration of the period.

Electronic files are securely deleted using technologies and methods to prevent restoration and reproduction, and printouts, etc., are destroyed using methods such as shredding or incinerating.

LOTTE HOTEL BUSAN stores the personal information of online members who have not used LOTTE HOTEL BUSAN services for more than one year separately from other information.

Personal Information Retention in Accordance with Relevant Laws

Data subjects (members and their legal representatives) may view or correct their personal information at any time and request withdrawal or termination of consent.
In the event that a data subject makes a request to correct an error in their personal information, such information is not be used or provided until the correction is made. If incorrect personal information was provided to a third party, LOTTE Hotels shall forward the edited information to the third party to ensure the edits are made.

• - Rewards members may view or modify their personal information or withdraw their membership on My Page on our website. If you would like to receive an e-mail and/or a call, please e-mail us at lottehotelrewards@lotte.net,or call us at 02 759 7671-3, and we will verify your identity and provide you with the necessary information.
• - Should you make a request in person at a hotel or over the phone, you may view, modify, delete, or suspend processing of your personal information after verifying your identity.
• - In the event that it is difficult for a data subject to exercise his/her rights, he/she may authorize a legal representative, and LOTTE HOTEL BUSAN may verify the legitimacy of the legal
  (A power of attorney according to Form No. 11 of the Public Notification on the Method of Processing Personal Information must be submitted.) [Download form]
• - Your rights to request the suspension of the viewing or processing of your personal information may be restricted by applicable laws and regulations.

How to Exercise Your Rights to Refuse to Consent to the Transmission of Advertising Information

• - To unsubscribe from e-mail notifications: Click Unsubscribe at the bottom of the e-mail
• - To unsubscribe from text notifications (SMS, LMS, MMS): Click the contact information for text notification unsubscribing at the bottom of the text message
• - To unsubscribe via our website: Edit Member Information > Consent/Decline to Request for Use for Marketing
• - To unsubscribe via the App: App Settings > Consent/Decline to Request for Marketing (Advertisement) Push Notifications
  Android: Settings > Google > Advertisements > Disable Personalized Ads
  iOS: Settings > Privacy > Advertisements > Restrict Ad Tracking

LOTTE HOTEL BUSAN makes the following efforts to safely manage the personal information of data subjects.

• - We establish and implement internal management plans for personal information protection.
  • We establish internal management plans for personal information, including matters related to the operation of personal information protection such as designation of a privacy officer, etc., and annually check whether these internal management plans are being implemented properly.
• - We take access control and access authority restriction measures for personal information.
  • In order to block illegal access to personal information, we have established and implemented standards for granting, modifying, canceling, etc. access to personal information handling systems, and we have installed and operate intrusion prevention systems and intrusion detection systems.
    In addition, we reduce the possibility of information leaks in personal information processing systems, by separating the external Internet network and the intranet for work PCs of employees authorized to download personal information.
• - We take encryption measures to safely store and transmit personal information.
  • Passwords, unique identification information, account numbers, card numbers, etc., are encrypted and stored as prescribed by laws and regulations. In addition, personal information is safely sent and received over the network through encrypted communication, etc.
• - Measures are taken to store personal information access records and prevent forgery or alteration.
  • Personal information handlers maintain records of access in the personal information handling system, and the relevant access records are kept securely so that the personal information handlers’ access records are not forged, altered, stolen, or lost.
• - We install and update security programs for personal information.
  • To prevent damage to personal information, the data is backed up frequently, and the latest antivirus software is used to prevent users’ personal information or data from being leaked or damaged.
• - We take physical measures to safely store personal information.
  • To prevent personal information from being leaked or damaged by hacking or computer viruses, etc., systems are set up in the areas with restricted access from outside, and access control procedures are established and operated.

1. LOTTE HOTEL BUSAN appoints personal information administrators as follows, to protect customers' personal information, to obtain their opinions and insights, and to handle complaints about such information.

• - Department in charge of personal information: Busan Sales Promotion Team, Marketing Manager
• - Chief Privacy Officer (CPO): Executive Assistant Manager Ki San Hong (Tel: 051-810-5020, e-mail: kisanhong@lotte.net)

2. Customers can contact the following organizations to make further inquiries about personal information.

• - Privacy Infringement Report Center
  Tel: 118 without area code
  URL: https://privacy.kisa.or.kr
• - Privacy Dispute Mediation Committee
  Tel: 1833-6972 without area code
  URL: https://www.kopico.go.kr
• - Cyber Criminal Investigation Division at Supreme Prosecutors' Office
  Tel: 1301 without area code
  URL: www.spo.go.kr
• - National Police Agency Cyber Bureau
  Tel: 182 without area code
  URL: https://cyberbureau.police.go.kr